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Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.
The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.
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Great to work with and pricing fair. Fast expedition of order. Quality product.
The product looks like it will work, I just wish there were some guidance/instructions to go along with the product.
This is the first time I've ordered from here and the price I found for my item is great! Easy to navigate website. Now I'll wait and see how good the product is!
Easy to install, even for a person who has no training or experience in the past
They are the wrong size but that's my fault! I'll use them somewhere else
Order, delivery all was well. The customer was not satisfied with the quality of the look of the indirect light fixture
I have purchased from LightUp for the past 5 years. The service has always been timely, the products are reasonable reliable and where there have been warrantee issues LightUp has always responded positively without hassles, shipping replacement bulbs quickly. I can recommend them and it's rare I ever do that on line.
See above that a bulb was broken on delivery. We were not able to use the bulbs.
Ordering was quick and easy. Products were well defined on web site.
These smaller lights are very bright and are a lot better than we expected.
Very easy to install as well.
Hoping to get a good life out of them.
Thanks, Eric
Overall had a good experience. It was easy online ordering, and fast shipping
Mounting bracket is impossible to install by yourself. It needs a flat piece of middle in the middle so you can hold it up by one hand. In addition, they lost my order but did ship another one out.
So far so good. Item was shipped fast and received a few days later.
Dear Seth, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!