Sitejabber Website Reviews and Complaints
business logo of LightUp

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.


lightup.com
New Stanton, Pennsylvania, United States
+1
Sponsored message from LightUp
Free shipping on orders over $99! Shop now.
Buy Now
How would you rate LightUp?
grey star
grey star
grey star
grey star
grey star

LightUp Reviews Summary

The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
132
value
117
shipping
116
quality
116
This company does not typically respond to reviews

Instant Feedback

3,215 reviews

We monitor reviews for authenticity

Ohio
2 reviews
0 helpful votes
Follow Joseph B.
Unfollow Joseph B.
Share Review
Report Review

Excellent company and products.
October 21, 2022

Great to work with and pricing fair. Fast expedition of order. Quality product.

Date of experience: September 21, 2022
Michigan
1 review
0 helpful votes
Follow Adam B.
Unfollow Adam B.
Share Review
Report Review

Lens cover
October 18, 2022

The product looks like it will work, I just wish there were some guidance/instructions to go along with the product.

Date of experience: September 18, 2022
Texas
1 review
0 helpful votes
Follow JANA R.
Unfollow JANA R.
Share Review
Report Review

First time buyer
October 13, 2022

This is the first time I've ordered from here and the price I found for my item is great! Easy to navigate website. Now I'll wait and see how good the product is!

Date of experience: September 13, 2022
Texas
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

LED light strip
October 12, 2022

Easy to install, even for a person who has no training or experience in the past

Date of experience: September 12, 2022
Michigan
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Share Review
Report Review

Easy ordering process
October 11, 2022

Very secure packaging. Package arrived secure and on time.

Date of experience: September 11, 2022
Texas
1 review
0 helpful votes
Follow Heather H.
Unfollow Heather H.
Share Review
Report Review

Flood lights
October 10, 2022

They are the wrong size but that's my fault! I'll use them somewhere else

Date of experience: September 10, 2022
Florida
1 review
1 helpful vote
Follow Sean R.
Unfollow Sean R.
Share Review
Report Review

Indirect light fixture
October 9, 2022

Order, delivery all was well. The customer was not satisfied with the quality of the look of the indirect light fixture

Date of experience: September 9, 2022
Colorado
1 review
1 helpful vote
Follow William W.
Unfollow William W.
Share Review
Report Review

Good service
October 8, 2022

I have purchased from LightUp for the past 5 years. The service has always been timely, the products are reasonable reliable and where there have been warrantee issues LightUp has always responded positively without hassles, shipping replacement bulbs quickly. I can recommend them and it's rare I ever do that on line.

Date of experience: September 8, 2022
California
1 review
1 helpful vote
Follow Josh P.
Unfollow Josh P.
Share Review
Report Review

Great
October 7, 2022

Works great, and would recommend to future customers.

Date of experience: September 7, 2022
Florida
1 review
10 helpful votes
Follow Seth R.
Unfollow Seth R.
Share Review
Report Review

Broken on drlivery
October 5, 2022

See above that a bulb was broken on delivery. We were not able to use the bulbs.

Date of experience: September 5, 2022
Jacob Y. — LightUp Rep
over a year old

Dear Seth, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Kentucky
1 review
0 helpful votes
Follow Paul D.
Unfollow Paul D.
Share Review
Report Review

Troffer light replacement
September 28, 2022

Ordering was quick and easy. Products were well defined on web site.

Date of experience: August 29, 2022
Minnesota
1 review
1 helpful vote
Follow Eric H.
Unfollow Eric H.
Share Review
Report Review

Better than expected...
September 16, 2022

These smaller lights are very bright and are a lot better than we expected.
Very easy to install as well.
Hoping to get a good life out of them.
Thanks, Eric

Date of experience: August 17, 2022
Texas
1 review
1 helpful vote
Follow Lee W.
Unfollow Lee W.
Share Review
Report Review

Food Bank of the RGV
August 31, 2022

Quick and easy. Can't wait to receive the order. Thank you.

Date of experience: August 1, 2022
New York
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Share Review
Report Review

#
August 24, 2022

##################################################

Date of experience: July 25, 2022
Minnesota
1 review
1 helpful vote
Follow Char L.
Unfollow Char L.
Share Review
Report Review

Nice price
August 17, 2022

Overall had a good experience. It was easy online ordering, and fast shipping

Date of experience: July 18, 2022
Minnesota
2 reviews
1 helpful vote
Follow Al W.
Unfollow Al W.
Share Review
Report Review

Not user friendly to install
August 11, 2022

Mounting bracket is impossible to install by yourself. It needs a flat piece of middle in the middle so you can hold it up by one hand. In addition, they lost my order but did ship another one out.

Date of experience: July 12, 2022
California
1 review
0 helpful votes
Follow Alex O.
Unfollow Alex O.
Share Review
Report Review

So far so good. Item was shipped fast and received a few days later.

Date of experience: July 3, 2022
Nevada
1 review
0 helpful votes
Follow Janet E.
Unfollow Janet E.
Share Review
Report Review

Positive transaction
July 22, 2022

You had what I needed when I could not find it here.

Date of experience: June 22, 2022
New Jersey
1 review
0 helpful votes
Follow Luis E.
Unfollow Luis E.
Share Review
Report Review

GREAT SERVICE
July 17, 2022

Great experience. From placing the order to delivery.

Date of experience: June 17, 2022
New York
1 review
0 helpful votes
Follow Magdy G.
Unfollow Magdy G.
Share Review
Report Review

Very good
July 17, 2022

Very good good price good delivery better than others

Date of experience: June 17, 2022