LightUpReviews 762

Wish I would have seen reviews before I ordered. I ordered two 2x4' LED lights for my art studio. 12 days after ordering I hadn't received shipping confirmation. I emailed, 3 days later not response. I called, 22 minute hold time. Finally received the lights 17 days after orderering and they weren't as described. On website it says these lights are for 'flushmount', nowhere in the description does it say you have to pay $25 for an additional part to mount them. I cant return without paying return shipping... even though these aren't as described. Pissed! DO NOT ORDER FROM THIS COMPANY!

Ordered tubes and fixtures on July 30th, full credit card charge on Aug 1st, partial delivery after a week. Called and received another partial shipment soon after. Called again. Main part of order back ordered to mid October. Canceled remaining order. Hope credit card is actually refunded. Staff was pleasant but it is clear that Lightup has no stock and fills orders as stuff dribbles in to their warehouse. Should have checked on line reviews first. Shop elsewhere

Last week, I ordered a large supply of light fixtures from LightUp, with more than ample time to have shipped and received for a project being done next weekend. Even their website noted delivery between Wednesday and Thursday of this week. FOUR days after I ordered, I received an email from them at 8:36pm noting they needed to speak with me to proceed with my order. Of course, they closed at 8pm, so I responded with an email to confirm the issue. Outside of a canned response, I ultimately had to call in. I called at 9am and waited on hold for nearly 30 minutes before I spoke with a girl who explained that they just wanted to confirm the address and order quantity before proceeding. I asked if their delay would prevent my order from delivering. She said no, and said she proceeded to push the order through. Relieved, I went about my day. At 1pm, another woman called and said that she was following up, because they hadn't heard from me. Perplexed, I explained that I had spoken to someone earlier in the day, and the order was put through. She said it hadn't been, and that she was ALSO calling to confirm my order... Wait, what?... once again, I asked about delivery this week, as LightUp clearly has dropped the ball. She said she would look into it and call me "right back"... which clearly meant 3 hours later. When she called me, she said my order wouldn't be guaranteed to be delivered this week, because... and this really angered me... processing takes another 3-4 days. What!? This is an absolute load of garbage company. They don't follow their own policies, it's owned by a larger conglomerate who has some of the worst custom service in the world. They dropepd the ball, lied and refused to honor their own word. Whiles it's great that many customers found service and speed exceptional, I can honestly say, there's no chance I'd ever use this company again for ANY future project. Absolutely disappointed with their lack of respect, honesty, or caring for their customers.

Placed an Order June 24th 2018... Backordered
Emailed multiple times with no response; called: *******458 multiple times and held for 45 minutes both times - No One answered
But they Drew down on my CC June 24th immediately.
Your Order #*******697 (placed on June 24,2018 8:27:56 AM EDT)
Poor excuse for a business

Ordered 8 flat panel lights. Two were damaged in shipment due to a terribly crummy thin weak cardboard box - shipping damage was going to happen. One light just flashed on and off. Took 3 weeks and MANY phone calls to get replacements promised - meanwhile, the project just stopped. Then they said the product was discontinued. So I went on their website to look for substitutes and found they are still selling them. So, I ordered again. Two of those have cracked panels and one was used as evidenced by open knockouts and short wires in the junction box. Only time will tell if the product is any good. If you order plan on receiving battered goods that dont work - that way you wont be disappointed. Consider the warranty worthless, which is what the company is.