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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Lots of unique items but showed up 2 weeks AFTER CHRISTMAS.
Ordered on 12/11/23 and the site said delivery in 10 to 15 days... arrived on 1/11/24
Millions of choices (OK only thousands) and all at very reasonable price. Makes it easy to check off a few of the Christmas presents from my list.
Thanks so much! Got my items a little bit later than expected and it made me feel anxious- but I did get them and was very happy with my order!
I ordered 2 items mid Dec. Shipping took a month. The items arrived separately.
Website was easy to navigate. I was offered a pop up discount code, 15EMAIL. But when I applied coupon the message said it's not available on my order. Maybe due to one item being on a flash sale?
It was good. The pictures on the web didn't show critical detail. Why no pockets?
Two to three weeks for delivery, my goodness.
Ordered sweatshirts which were not accurately sized. Attempted to order again at in larger sizes.
The cost to ship 2 sweatshirts was more than the cost of the items. Not worth it.
Although I initially had some concerns with my order, Customer Service was very prompt in addressing not only my concerns but offering a reasonable solution. I look forward to receiving my order. Thank you again for your quick response.
I find your shipping charges unreasonable. Also, advertising up to 50% off winter sale merchandise is a false leader when very little is actually discounted 50% and some items not at all. This will be my last purchase here.
I have bought several items - They are nice Gifts. Shipping was a bit slow the first time, But was much faster this time. Happy with my purchase! Items seem good quality.
They sent the wrong size on two of my items! I got in touch with them and they said they would give me part of my money back. I tried to tell them i accepted the offer and they wouldn't answer back! I spent over 80.00 on the order
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by clothes sizing issue.
We do not have petite size or plus size collection. Please note we do not use standard US size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. Hope for your understanding.
We are afraid correct item has been sent.
In 31st Jan, we replied to your return request, but never received any reply since then. We are sorry to hear that you could not get in touch with us. May I know how did you try to contact us?
You can write email to support@lilicloth.com or create a service ticket at https://lilicloth.com/contact-us
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need more help, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
LILICLOTH
I ordered 6 shirts on December 7th. I received 2 of them right before Christmas and 4 of them after Christmas. The last two came on January 6th.
Dear customer
We apologize for the delay in delivering your order. We understand that this was disappointing and we apologize for any inconvenience it may have caused.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. Typically, our processing time takes 3-5 business days, and shipping time takes 12-15 business days. Therefore, you should expect to receive your order in 15-20 business days.
Unfortunately, we cannot guarantee that packages will be received before Christmas. We recommend placing orders well in advance of holidays and special occasions to ensure timely delivery. However, we are glad that four of your items were delivered within our promised timeline(15-20 business days).
Sometimes, hot-sale items require more time to prepare before shipment. We shipped the items separately so that you could receive them as soon as possible. Our system will also automatically send an overdue notification via email and ask you if you need to exchange the product or continue to wait. If it's too late for you, you can also reply to the email and request to cancel the product.
We regret that two of your items were delivered on January 6,2024, two days longer than the 20 working days we promised. We apologize for any disappointment this may have caused.
Please note that we value your satisfaction and offer returns for all purchases (except for Final sale items, Free gifts, Swimwear and underwear, bags, and accessories) within 15 days from the delivery date. If you would like to return any items due to the delay or dissatisfaction with the product, please contact us to obtain a return label.
Once again, we apologize for any inconvenience caused by the late delivery. We hope that you will give us another chance to serve you in the future.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
If you order from these folk... Better give them a 2 Month Warning.
Dear customer
Thank you for your recent feedback regarding our delivery times. We apologize that the wait time for delivery did not meet your expectations.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. Our estimated delivery dates are based on several factors, including the destination address and the time it takes to prepare your items for shipment. It will need 3-5 business days of processing time and then 12-15 business days of shipping time. Therefore, you can expect to receive the order in 15-20 business days.
According to our records, your order was placed on December 8th and delivered successfully on December 29th, which is within our promised delivery window of 15-20 business days. We appreciate your patience and understanding during this process.
We take all customer feedback seriously and will continue to work towards improving our delivery times. At the same time, we would like to clarify that we do prioritize timely delivery and offer express shipping options for customers who require faster delivery times.
We hope that you are satisfied with the quality of the products you received and that you will consider shopping with us again in the future.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
The procedure for returning items is very difficult, the chat or the submit a ticket system needs to be updated to a customer friendly system.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://lilicloth.com/information/return-policy
To submit your return request, kindly please visit https://lilicloth.com/order-query, use your email address and order number to log into your account - click on "return" button to submit a return request.
You are recommended to use a computer to finish this process.
If you can not submit online, please indicate the item (s) you wish to return and for what reason. We'll submit request for you.
For USA addresses, we will provide USPS prepaid label so that customer can return easily. In this case, the parcel should not be shipped back by other carrier or with a second waybill other than the one we sent.
It seems that our representative has contacted you for the best solution, and that the refund is issued.
We apologize that you did not have a good shopping experience with us. We will try our best to improve our products and services.
If you need more help, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
LILICLOTH
Very easy ordering process, the only problem I encounter was that all the items I ordered was shipped together. The shipping takes to longer to deliver the items.
Delivery was confusing. Items ordered the same day/ on the same order (same items different colors/sizes) were delivered very sporadically.
I haven't received items yet. I will add more after.
Overall was good and items were as described. Main concerns are related to shipping/delivery:
- Items are not all shipped at once. This appears to be due because they are shipped from different locations. This would be OK, except that there is no notification/tracking if/when items are being shipped, much less what is being shipped. Lack of tracking means not knowing when something is expected to arrive which inreases opportunities for "porch pirates".
- some of the items ordered in late Nov didn't arrive until Jan - well after a month... and too late for Chritmas.
- Vendor checkout lacks any option for expedited shipping so you need to order 4-6 weeks min in advance
Good, except checkout lacked option for expedited shipping.
Time from order to delivery was longer than expected and some of the update information was incomprehensible.
Lots of choices. Ish you have one item without imprint.
I hope I get this before christmas, well I did not,it was very disappointing. I will never order any thing from your company again.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery issue.
What LILICLOTH has been trying to do is to make you have a good experience of shopping.
As far as we know, due to Christmas vacation peak, a large amount of parcels which arrived at post office after 22nd-23rd Dec 2023 have been delayed. We apologize that the second item in your order has not been delivered in time. We totally understand how frustrated & disappointed you might have been.
Although we have tried out best to ship your order as soon as possible, there were still factors that we could no control which prevented the product to be delivered in our average time frame.
We will continue to provide more accurate stocking alert, and try out more shipping companies to help customers get better shipping service.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any assistance with this order, such as return, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Best regard,
Louisa
LILICLOTH
Not at all happy. While the product is great and well liked I will not be using Lilicloth again since it was promised before Christmas but not delivered until the 27th. Not at all good since it was a Christmas present.
It would be easier to put on if the top of the boot would have been wider or if it had an inside zipper. It takes a long time to put them on. I only wore them once this winter.
I don't need any help making better decisions as your questionnaire suggests. What I would like is one shipment of my order instead of a couple here and there.
The t-shirt is good quality, soft material. The sizing is minimal XL; I would have gotten an XXL if I had known. The delivery was slow, exactly a month.
It was the perfect gift for my Brother in law! He really got a laugh out of it!
Bought these 2 tops for my sister-in-law who is always cold. They fit her great and she is so happy that they actually help keep her warm. Really likes and enjoys wearing each of them.
Made an order, granddaughter got the order. Loved the shirts, Gpa happy.
Discount not available at checkout, instead of having to enter any discount code at checkout, your software should be able to automatically enter and show it on the checkout page. Stop
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by clothes sizing issue.
We do not have petite size or plus size collection. Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. Hope for your understanding.
Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://lilicloth.com/information/return-policy
We provide prepaid label for returns in your country. Each return parcel only costs 7.99 USD.
If you do not want to make return, you can also contact us for an alternative solution. We stay always at your service.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need more help, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
LILICLOTH