I'm just always amazed at how unhelpful and unbending Loft is with their customer service. I placed an order for my daughter, the order is being shipped to her home and there is no Loft in their area. After I placed the order I noticed there was a sweatshirt in my order I did not intend to make. It must have been something in my cart from months ago and because of the number of items I was buying, I wasn't able to see the sweatshirt until it was too late. I literally called within 5 minutes of hitting send and was told it was too late to edit. Because they already started to fulfill the order? There is literally no reason at all they couldn't remove the item from the order. I would have understood if I called a day or two later and they already started the process of fulfilling the order, but that wasn't the case. Time and time again I'm just so disappointed with Loft - the quality of their clothes, their poor customer service, and the fact that they just don't seem to care to correct any of those issues. I'm shredding my card! I'm done.

They take your money saying a 30-day return policy, but that is a lie, nobody is getting their money back. Their policy doesn't even cover the return, and the machine was extremely painful to use. The reviews are a lie, as no one can put a new review, their whole site is a lie. Please don't harm your lungs using their product. ResMed AirSense 10 AutoSet CPAP Machine with HumidAir was the one I bought the 4.9 stars are a lie

Twice now I have placed an order only to find out the item has been pulled from the website. This last time was a two piece outfit. I only received one piece. I paid over $9.00 in shipping and shipping tax only to have to pay it again when trying to order a similar matching piece. I had to call to find out my order was NOT being delivered. Customer service doesn't care. I am a very long time customer that will not use them again.

The salesgirl was rude and lacked customer service. I asked her if they would have more sleeveless tops and while I could finish she started talking. Then I was about to ask her something to which she rudely said "Let me finish". I asked her if she was having a bad day and should be more courteous to a guest. She refused to give me her name or apologize for her inconsiderate behavior. I am a regular at Loft and never had an employee talk or answer me like that. Very sad at the customer service. Loft should hire people who like their job with good customer service skills.

My friend and I were shopping at Loft in Tuscaloosa, AL and found a shirt that we liked. I tried it on on the store and it fit perfectly. We both wanted to purchase it (we're the same size, XS), but they only had one in stock. The associate said no problem, she could order one for me and have it sent by mail. The shirt that arrived was a different color white and, although marked XS, was too large. We live 85 miles from Tuscaloosa so returning it to the store was out of the question. What a surprise to find that I had to pay $7.95 to send it back. My advice to you is to NEVER order ANYTHING from Loft online unless you can return it directly to a Loft store.

Literally worst thing I have ever experience with the such expensive companies like these. Overpriced and still no help. Spent more than an hour with chat online and mobile and no one could help. They literally didn't respond to my questions about the site not loading. They don't deserve my money!

I walked into a loft store in Cinco Ranch Katy Texas. There were three women at the register not one some to me or welcomed me to the store. I looked around from the back of the store to the front and no one offered to help. I am not white perhaps that is why I didn't get any assistance. I will be telling all of my friends and coworkers about my experience at that store.

I've been a client of LOFT since it first opened and I am stopping now. They are using the Pandemic as an excuse to treat clients horribly. While other stores make an effort, they will not let people try on clothes because "they are cleaning the dressing rooms". Employees are despotic and rude. What a pity and a shame!

I don't know why I didn't learn. I ordered items at Christmas and they took forever to ship. And when you contact customer service the give you a canned answer to just keep waiting. I recently ordered again and my shipped package hasn't moved in two weeks it's obviously lost, and they are of no help. I just filed a claim with PayPal to get my money back. Do not order from them online.

They are selling the clothes on the web site, which is not available. They are making people to spend money, and after just sending an email with a half order being shipped. Very disappointing! Look like no one managing the web site!

A light hanging from the ceiling fell on my head while I was shopping at the West Paces Ferry Loft. The sales people had no knowledge of procedures. They have continued to put me off for 1 1/2 years. Now they say legally they don't have to do anything. How is that for customer service. I have a gash in my head - it would have literally killed someone older. Won't shop at that kind of store again.

I cannot believe the very poor quality of the jeans! The return policy is even worse! 69.99 down the drain. The pictures below show a patch inside out!

Horrible company. They close most of their stores for the pandemic and then encourage free shipping with large orders. But when you go an return something they make you pay 7.95 for each order returned- even if your item costs the same or less! No exceptions! Of course not advertised until you try to return! Even when you do not have a store within two hours of your location! HORRIBLE. Never again will I purchase. I really like their clothing but sorry, your penny pinching of customers is bad form. If I could give 0 stars I would.

I ordered several Xmas gifts for my GF on 12/6. I receieved an email 4 days later with tracking and an order number. I never recieved the package even when tracking said delivered 12/18. I called to let them know that USPS did not have the package... it was lost. I was told my case had to go to *fulfillment* for investigation. I got no reply from anyone. I called back and was. Told wait until after xmas. I called on 12/31 and the rude customer service rep said it had reshipped hung up on me when i asked for tracking. I called back and asked for a manager. This rep was much better and gave me a refund... never ever ever order from this company or be prepared to be upset and let down.

I ordered a pair of gloves that was received damaged. I shipped it back with the UPS label provided by loft. UPS lost the package, and I won't get my credit from Loft until they receive the return which is lost during the shipping by UPS. Between the Loft and the UPS, none of them seem to care to solve the problem. I have been calling the UPS and the Loft twice, and I still have not received the credit for the damaged gloves. Am I responsible for the damaged gloves? Am I responsible for the lost package caused by the UPS? I don't have time to waste to have to go through this!

Ordered a Christmas gift on 11/30/20 ETA 12/9/20. Called last week, said it would be here be yesterday, 12/22/20, shockingly, it did not arrive! Per the "tracking" which has not changed since the order was placed, it has been in Monroe, NJ since 12/9/20. If i knew where in Monroe, which is less than 60 minutes away, I would go get it. This was the first gift I ordered this season, all the rest are wrapped and under the tree! The covid disclaimer they have to explain delays, isnt posted on any other retailer I have ordered from. The disclaimer should omit covid, and state that they do not have online delivery. You can also donate to Saint Judes Hospital, which I donated $100 at the time of my original order, wonder where that is? One star was just so I could submit a review

Loft.com uses the worst combination possible for shipping: the USPS and Pitney Bowes (as third party fulfillment). Don't count on orders arriving on time. Don't count on tracking info to be remotely accurate. This is why they are losing to retailers like Amazon. All they needed to do was use a better service, such as FedEx or UPS. I would have paid for that option if it were available when I placed my order. Order placed before Thanksgiving, but still no shipment and no tracking info. Pitney Bowes and USPS are lost. Oh, but the USPS had no issues delivering all of those ballots (eye roll).

Stores are good but ordering online and not getting delivered in time is always a challenge. I ordered my cloths on dec 9 and got the tracking notification that's it on it's way since dec 13. It got delivered to a wrong address yesterday. Tried contacting customer service and they told me that they need to investigate it and this investigation will take few days to weeks. I asked for replacement but they wouldn't do without investigation. This is not the first time. Would prefer shopping in store instead but won't shop at loft.com anymore.

I placed two orders for loft a month ago. I received one of the packages last week and did not receive the other package. I sent a text to the number loft had listed to text multiple times without any response. I also called the customer service number which just repeated my tracking number and order number over and over. I finally found my package delivered to the house down the street with the wrong address on it (did not like going door to door during COVID). I then tried to return pants that didn't fit. When I went to return, I typed in the order number and the website says they don't recognize that order number. IT IS THE SAME NUMBER THEY LISTED OVER AND OVER WHEN I TRIED TO CALL CUSTOMER SERVICE. This is ridiculous. Will not order from them again.