Macy'sReviews 1,465

I entered a women's fitting room with my daughter to soon discover a MAN working in and out of the WOMAN'S dressing room, WHAT? The next time he passed by us while we were outside of the dressing room, I noticed his name tag identified him as a SHE, are you kidding me, we are naked! I can see in supporting others choices but NOT when it affects me unclothed and vulnerable. THIS IS WRONG! Make your fitting rooms unisex to tell everyone entering what to expect. When you do nothing, the signage of WOMAN gives women the expectation that a woman will be working in the area and a sense of safety and comfort, not controversial. I am upset that me and my underaged daughter are undressing in stalls that you can see in when walking by with a MAN walking around working the dressing rooms. This is unacceptable! I am outraged with these careless actions done by Macy's. Even if the MAN doesn't care to see me, I assure you I will NEVER step inside a Macy's EVER AGAIN because I do care and should have the option to decide who sees me undressed. Oh, and I tried to speak to the manager however she advised me before I was even finished talking that, and I quote, "Macy's has made their choice on this subject matter and that is what to expect." ABSOLUTLY UNEXCEPTABLE!

I have been a customer for many years. There have been mix ups in shipments but nothing major. Recently I ordered several items. I received partial shipment and one box had shirts that I didn't order. Just random men's shirts when I ordered make up. Because my mail service signed for the package Macy's has refused to even investigate the possibility of theft in their fulfillment center.

Beware when ordering online product! Their customer service is hard to get ahold of and reaching corporate is impossible.

You may not get what you ordered. I ordered nearly 200 dollars worth of make up and now that will end up costing me double that to get the items I needed.

I ordered a sofa in early September online. Checked status in early October where they told me it would be coming around mid November. Heard nothing so reached out to customer service Nov 9 only for them to tell me my order had been canceled due to the item being discontinued and "someone was supposed to reach out to me". Tried getting hold of someone a degree higher to see what they could do for me. Got nothing but "sorry for your frustration " sentiments and no offer to remedy this as a consumer who had entered into a contract with them to provide an item they failed to deliver. Just in the black hole of zero customer service and zero class. They have shown me that it's not worth paying for the Macy's name as you'll get no better service than the rest of the online circus.

Meanwhile Macy's had emailed me to rate my purchase several times to review an item I never received. They also continued to advertise the sofa on their website.

I don't have a local Macy's in my area, so I have no choice but to order online. Two out of the last three times I have ordered something I used the free shipping, which is UPS Sure Post. The shipping labels were created and two weeks later the UPS website says they haven't received my package from Macy's. I am now waiting for a refund while they "investigate" what happened. This has occurred twice now. Once was for a birthday gift for my husband. Now I have a load of no-show Christmas gifts. So UNRELIABLE! I am finished with Macy's. What a joke.

I generally love that I can find clothes and intimate apparel at Macys, can try it on to see how it fits, and have the apparel the same day. The issue is that this is the third time Macys employees have neglected to remove the sensor tags. This last time it was excruciatingly frustrating because I was getting dressed for a wedding when I saw the tag was still on, and thus I was unable to wear the beautiful dress to my friend's wedding. The dress had been carefully covered by the white Macy's bag so I never went to inspect it for tags. Two out of the three times this happened, the Macys employees did not even apologize. It takes me an hour out of my day to visit Roosevelt Field Mall—the least they could have done was apologized profusely for their mistake. I was really looking forward to wearing that dress to this special occasion, and it couldn't happen.

I was exhausted after trying four different times to correct an online order. CSR do not listen or comprehend what you are explaining to them in the first place so how can they be expected to correct a problem. The accented speech is extremely fast and difficult to follow so I finally cancelled the order.

You only have 30 minutes to change your order. But wait! You don't get the email to be able to change it until after your 30 minutes are up, and after that you have to wait until it ships. But now your merchandise can get hung up indefinitely in processing. So Macy's takes your money, up front, but then you are at their mercy. This is the last time I shop at Macys

I purchased a comforter online that was on sale and was sent a throw. No packing slip came with it. Wonder if they realized their mistake and knowingly sent a crappy throw. When using the Chat feature on Macy's customer service page I was cut off twice when I asked a direct question on how Macy's was going to remedy their mistake. I was never sent transcripts of the chat even though I checked that as an option. I did receive and email after the first chat with a link to my return packing slip but that was a faulty link going nowhere. During my second chat I was informed there were no more items they could ship me and to send it back. This person on the Chat could not confirm I would get my money back, I was just told to send the item back and they directly signed off the Chat. I was sent a second email that stated again Macy's could not reship or give store credit. An email address was given if I wanted to tell them I was not satisfied with the result. This shows that Macy's knows they are not giving adequate service upfront and wanting you to jump through multiple hoops just to remedy their mistake. Highly dissatisfied and do not recommend Macy's!

My favorite store at the mall! So classy, so cute, affordable but sparkly. Favorite place to buy what I like or Christmas presents. Good discounts. Clean restrooms, they also have Troy's R us in it.

My husband bought a reversible belt in July, 2023. It was the 2nd purchase of this belt, because he had faith in Macys. Even when the first belt turned out to be poor craftsmanship, he was willing to give them a second chance. The second belt was no better than the first and the dual sides quickly separated. We went to Macys Customer Service Chat and were immediately shut down because the belt defect didn't appear within 30 days (Macys' policy). So disappointed with Macys.

Online Macys site states available
Placed order, now over 90 day back order
Then they want me to give them my credit card number every 25 days while I wait.
Do not order from them, when I called customer service, I had a difficult time understanding the operators located in the Philippines, I was transferred 4 times still not one can answer a question.
Macys online site is misleading and a waste of time. Chair is not made and they cannot say when it will be? What a waste of time.

When you purchase furniture from Macy's they promote worry no more warranty
This warranty is a total waste of money most claims are denied and they are only given appointments for 8 AM which doesn't make sense. They only do one client and then go home? Scam by Macys and worry no more. Do not waste your money!

I called Macy's around 7:25 pm on Tuesday night to inquire about the balance on my account and the rude agent that assisted me was did not listen to my clear question and provide me with the correct answer. She kept telling me what she thought I needed to know about why my new balance "would be" what it is. That wasn't what I was inquiring about. I simply wanted to make a payment to clear up the "current" statement which is due on October 26th. I was not able to access my account at the moment of my call to your business and my daughter had informed me that she had made a payment on October 11th but I neglected to find out if there was still a balance due. My question for your representative was is there still a balance due on the bill that was due on the 26 THIS MONTH. She said NO. She said the balance was for $414 because a partial payment was made on the 19th. So nothing is due until November 26th. I asked the women to allow me to explain my question because she clearly didn't understand that I was only interested in whether or not there was still an open balance for this month. I said so there's nothing left on this bill that would cause an interest rate on the next bill in November she then replies rudely that she had already answered that. I said I've never experienced this type of customer service and you are rude and before I could say another word and without an apology or warning or an offer to allow me to speak with someone else she disrespectfully hung up on me. She is not a good representative of a business that I and my family spend our hard earned funds with. I will be posting on Yelp and all other social outlets about this experience due to the shock of the experience.

SG

Macy's has a very professional staff. Everytime I come there there is always people that can recommend you anything and can answer all the questions about the jewelry.
It really makes the difference compared to other stores.

I made a mistake in size on my order, contacted right away, was told to wait 30 minutes, then was told that they only have 30 minutes to change the order and I was too late even though I contacted right away and had to wait the 30 minutes. Then i asked to be transferred to a supervisor who I was told it would be 3 minutes nad they never came on. I called on the phone and the guy put me on hold then hung up. I would not recommend. It was a horrible experience.

I have been struggling with purchasing from Macy's for some years. How can I tell what the shorts look like when they're hidden deep between the thighs of someone who clearly should not be modeling? Since when do you want a woman (if you can define what that is) looking at the picture and wanting to look like something that just DOESN'T. LOOK. APPEALING? This is just poor marketing strategy.

They were rude and condescending. I was over charged 100.00 and they would not reverse the charge. Now I have to wait to dispute with the bank which can take up to 90 days. This was their error not mine. I do NOT recommend their devices

I am so outraged at Macys customer care, I paid for two kids sheet sets, I received them, only to find on package without the pillowcase and fitted sheet, I've put in a claim twice and both not approved, I don't get it, it's not fair, Macys customer service really sucks! The do not care just sitting on the other side of the screen rejecting customers requests, calling them a liar, and a thief, what kinda store does this. Second time this has happen to me. Poor customer service…

If you want to get ripped off, use Macy's online ordering system. I ordered jewelry and before it was shipped I spoke to them and they confirmed to me that they send all their items through UPS but actually the delivery starts at UPS and finishes with USPS Service which is a complete disaster. After informing Macys that the jewelry did not arrive and speaking to the Macys 800 number, they said they would do the refund, but days later Macy's sent out an email denying the refund. After multiple denials, they said that it was delivered but it was not. Macys claimed that the USPS said it was delivered. If anyone can believe that, they're crazy and so is anyone that buys product off of Macy's online. So if you wanna get ripped off, buy jewelry from Macy's.