This is the worst costumer service I ever had to deal with. Beware USA costumers, they shipping packages with the cheapest "on trac" company that loosing packages all the time. If your item is not delivered you will have to deal with "investigation department" that will do nothing. I had to call my self between both companies. I found my item, ask "on trac" to send it back to mango.com. Mango costumer service said: "Thank you we will return your money when we receive the package". They don't care about costumers at all. I think this company should have zero stars.

I bought two shirts from them on the 2nd of September. For some odd reason they shipped them separately. One came and the other has still not come and it's been over 2 weeks.
I ordered trousers not long after and received an email saying it was shipped. Then I get an email saying they no longer have the item I ordered. Then why did you ship it? I asked for clarification and they left me a voicemail I couldn't understand. I still haven't gotten a refund. This is absolutely ridiculous and it's only given me a headache.

Despite consulting Mango's size charts, the ordered clothes were too big. So we decided to return them - big mistake with this company. We had to pay an enormous shipping charge to send the package back. Then we wait for weeks (almost a month) to receive the refund but we never do. We e-mail them, and only receive a template response. Then suddenly a package arrives from them, asking for another enormous shipping charge to be paid by us. Why? No explanation. No email, no contact from Mango at all. So the courier is expecting their money, but we have no idea what we're paying for. Most likely the very clothes we returned a month ago.
So now what? 200 bucks paid for nothing and no refund or feedback from Mango at all.
It truly doesn't get much worse than this. Stay away!

Worst customer service ever! Ordered a coat back in February 2018. When I received the coat, it was filthy, shopworn, and still had the security tag attached. I called customer service immediately, and they told me to send it back and that they would refund the shipping charge because they were unable to provide a return label. I felt that was a barely sufficient response for their lack of quality control, and for my trouble of having to deal with the unusable item they sent me. However, I mailed back the coat, paying $18.90 for return shipping. I enclosed the original receipt in the package, and was smart enough to take a picture of it. I received the refund for the coat, but not for the $18.90 shipping. I emailed customer service with a copy of the receipt, on February 22. After numerous emails and phone calls with various employees, including Andrea Salazar, Simon Tait, and Richard H, I have still not received my refund as of today, April 26. I have heard every story as to why they have been unable to give me my $18.90, including them claiming that they sent the refund to my bank account and my bank (with whom I've had the same account for over 10 years) didn't process it. And this was after sending Simon a voided check to confirm my routing numbers. This has been insane, and I believe they are trying to give me the runaround until I get tired and let it go. But, instead I'll just post to their Facebook page. Beware of shopping here, folks!

I hate it when I feel thwarted... I've been trying to leave a product review on the Mango site and can I find a review button to press I'm feeling totally peeved. I ordered a Violeta by Mango coat. It was beige suede with waterfall revers and was unlined. It cost £179.99p. It arrived yesterday and it's awful. No style, big baggy sleeves, it hangs like a rag, a mark on the lapel. I ordered a medium and its way too big for me. I usually shop at Zara and I'll be shopping there in future. It isn't worth £179.99p and that's my main peeve, do they think I'm an idiot! It's already been returned and I was so looking forward to slagging them off on the review site on Mango. Grrr! Hmmm I think I feel a little bit better. Don't buy this coat unless you have exceptionally fat arms or wear very thick sweaters. Thankyou... rant over.

Ordered a venus coat (xs)-beige from Spain and paid 2 799 zara for it. Order was placed online, 29 Aug, my card was debited and I received an email on 30 Aug advising my order will be received shortly (2-4 working days) to South Africa. Since the 30th of Aug I was unable to track my shipment as the link Mango sent has no tracking number (actually no order details. All I have is my order number... I called Aramex as the link given to me by Mango takes me to their site. Aramex is unable to asssit as I don't have a tracking number. I ordered the coat weeks in advance as I needed it for a special occasion and having read all the bad reviews... I just don't know anymore. I have since emailed Mango but still awaiting a response. HELP PLEASE!

OMG complete bloody awful experience with Mango. I Lived in the U. K and Mango was great. Living in the USA and ordering from here is a complete nightmare. Girls order from Zara they are Ten fold on these guys. The staff are sooooo rude. I even herd sniggles on the ph when struggling to place an order. I use 2 USA cards plus my husbands and to say it was our problemour cards didn't work. Right then I purchased from Zara with no problem. My issues where not resolved. All I can say is Zara is my hero and Mango is useless.

Worst online shopping experience of my life, I would highly recommend that noone should shop here. I ordered a very expensive item and not only did it arrive later than was stated but I was given someone else's order! I emailed them straight away, did not get a response from that for over a week; I've been calling them repeatedly every day for over 2 weeks now and the situation still hadn't been sorted. Every time I call they say they'll call me back but never do. Having not heard back from them in a while, I called them again and they said they needed me to confirm my address even though I've done that multiple times. After a while I got fed up and asked for my money to be returned and they said they can't because they don't know if my order is in transit or not - they literally have no idea where my order is! Extremely poor customer service and the situation has been handled very badly. Not only have they taken my money but they've caused me immense stress and anger and I haven't even got the item I bought to show for it!

This company is horrible, they said they are free return so I returned package to 2 different Canada Post they said they do not accepted that unless I paid the shipping fee. So I send a request for a home pick up service. I wait for A MONTH with ON one contact me, every time they said is to wait a few more days... Finally, On June 26 I received an email saying that they will pick up on June 27, but actually the driver came on June 26, which I do not have any extra time for me to arrange time to be at home. Later on June 27, the driver came again and I missed his call. So he left. I ask Mango I was tired of this and can I drop off my package to the courier company they use they said no.So the whole month dealing with returning it which is ridiculous and I have never had this problem with my entire online shopping experience. KEEP AWAY FROM THIS COMPANY AT ALL COST!

By far the most terrible costumer service I have ever encountered. I am not expecting sweetness, but the costumer service people talk to you like you are just plain dumb. I will admit that the items are structured well and they fit amazing, but if you need to make some kind of return or exchange, it is a painful process.
I bought a heavy coat that was $149.99 and Mango sent me the wrong size. When I called the costumer service line, Ivan G e o r g i e v, advised me that it was my fault for ordering the wrong size. In the sale industry, isn't the costumer always correct out of courtesy? Not for Mango, this guy was condescending about the whole situation. Why are you making an exchange so hard? First of all, do not blame the costumer for making the mistake. (I didn't, I verified my order with him). Second of all, if you want the costumer to return and continue being a loyal costumer, then make the return/exchange process easier. Even with the mistake being on their end, they told me that to get an exchange I would have to pay out of my pocket to send it back. It cost me $30 through USPS. I am waiting to see if I get that money back (doubt it with how terrible their reviews are). After this one ordeal, I would never shop at Mango again. I really do love their clothes, but until they are under new management, I will not go near their stores or websites. Save your energy and try other stores. It isn't worth it! Great costumer service comes with return labels, lesson learned.

Bought item from Manchester store. Decided not to try on as more than15min wait for cubicle. I live 67 miles from nearest store. Called customer services to see if I could return to their online warehouse - not an option! Asked if I returned to Manchester Store via Special Delivery could I get a refund to card or a gift voucher as a refund - again NOT AN OPTION! Very poor policy! I will not be purchasing from Mango in store in future.