Tried shopping online but it always say payment is not processed even if I've tried several types of payment and I know for a fact that it's not a problem with my credit card. Tried it for about 3 days thinking there was just technical problem with the site... but to no avail. So I called customer service to order over the phone. Waits for more than 10 minutes then it sounded like someone picked up the phone and hung it up! Tried again, this time at night at 7:45pm as the website says customer service hours is till 8pm. Waited till 8pm because the prompt says to hold for the next available representative. Same thing happened, phone rang, got picked up and hung it up! That was 8:02. I called again and of course... the prompt now says, they are closed and to call back during their business hours!
I was putting in an order and that was the option I selected over the phone. And yet they couldn't even accommodate it... it's business, it's sales for them! Now imagine if you are having a real issue and selects the phone option other than new order... go figure!

Ordered two pair of identical trousers (Dublin) on sale and they arrived with the security tags attached. Ummmm. Okay! Advised by customer 'service' to return them and explicitly stated I did not want the pants returned/credited, but instead to have the tags removed and sent back to me. Assured that would happen. Sent them back with GIANT note stating: do not return to stock/credit, MAIL BACK TO ME after removing tags. Just received an email saying the 'defective' items were credited back to my account. WHo cannot read? Who cannot follow instructions. Customer service (in Spain) basically useless and reading from their corporate 'script'... SO if I want the same pants I need to re-order them but now for the regular, NOT SALE price... Is this a scam to get people to pay more. DO they claim great sales, $#*! up everyone's orders, and then say, 'now sale is over, but you can 're-order' for regular price'. I asked them to please supply me with same pants, but because of their mistake they should 'comp' the new pants. Same cost to me, but comp the difference. So now I've paid $100 more just to have the EXACT SAME pants returned to me. Am I a sucker? THey claim they will contact the supervisor for compensatory action. FAT CHANCE. I have a plan though...
Here's my take: good deals in-store, but DO NOT trust their online store. HORRIBLE, UNRELIABLE customer 'service'...

I ordered to same items in different colours. So received 1 damaged item, asked for an exchange. In the two weeks long it took for me to receive the exchange the other similar item i bought was horrendous quality so i decided to not keep the exchanged one, returned it more than a month ago. Still no email from them to say they have received my return and are processing a refund, nor have i received a refund. Instead having to chase them up like i dont have other things to do! BAD CUSTOMER SERVICE AND TIME WASTING COMPANY WITH RUBBISH QUALITY OVER PRICED ITEMS! DO NOT BUY FROM THIS COMPANY! MY NEXT JOB IS TO GO ON SOCIAL MEDIA BECAUSE THATS THE ONY WAY TO GET IGNORANT COMPANIES LIKE MANGO TO REPLY WITH SOME CONCERN.

I purchased a pair of shoes on a Friday and returned them Monday morning. Unfortunately, I was in a hurry on Friday and I didn't see the scratches. I did see the sale assistants at the till looking at them though and pointing at something while whispering... Again, I was in a terrible hurry as my mother in law is visiting from New Zealand and I didn't pay attention.

When I tried them on the next day as I sat down and crossed my legs I noticed the scratches on one side and then the other side.

The Covent Garden store manager said that I can't exchange them because there is no label, but they didn't have a label when I bought them and he tried to claim that I wore them. I really wanted to, but I couldn't in their state. I ordered them again online in order to have them without the damage.

- The store manager who was very rude, abrasive and very unhelpful without even looking at the matter. Because I look extremely young (although I am a 34 year old professional running my own business providing services for luxury fashion e-commerce platforms), he was dismissive and disrespectful. Very bad customer service.

- I am a regular Mango customer because the shapes and sizing suit my petite figure. So I think it is a terrible shame to sell damaged products, see them and not warn customers... I went to the Oxford Street store and found two pairs of shoes same style as mine with the same kind of damage, no labels on them.

- Two weeks have past since I contacted Mango customer service, called them twice and still haven't got a response.

Mango launched a sale yesterday on their South African site. When we all logged.

Everyone clicked away and checked out, got the confirmation of the order. But then info started leaking that Mango Spain HQ made a mistake on their side. With no feedback and public apology from Mango clothing, the next day all South African female Mango clothing consumers received a mail:

"We are contacting you with regard to your order ****** placed in our mango.com, online store. We regret to inform you that your order could not be processed and that we had to cancel it. We advise you to check all the details provided when you placed your order and to try and place the order again at Mango.com. We apologise for any inconvenience caused."

This is the worst response for the mistake made on their part. The consumer was not aware of the mistake, even worst they were never informed about the mistake. It was live on the site for over 5hours! No info banners to let us know it's a mistake, no emails after we received our confirmation mails.

If we had to the option to reply to their embarrassing cancellation mail, we would all probably say that we are actually happy with the info provided and we are happy with the order, and that they should be go ahead and fulfill the order.

They gave no reason for cancelling the order and implicated that the consumer is to blame.

Shipping can be very slow at Mango. I ordered one dress from Mango, it says will ship in 10-18 business days. It finally shipped out on the 18th business day. And Mango use Fedex Smartpost. So USPS will do the final delivery, but Fedex Smartpost is SUPER SLOW. Why not just use USPS or just use regular Fedex or UPS? I dislike Smartpost. Mango shipped out on the 18th business day, and Fedex Smartpost took another whole week to deliver. So I didn't receive the item for nearly 4 weeks. I have NEVER experienced online order took that long until I shop at Mango.
So when I order from Mango again, if I see it says " will be ready to ship in 10-18 business days", I usually will reconsider my decision to order. Because I just worried it will take another 3 to 4 weeks to receive my order.
Quality is not that great either. The sizing of their clothes is not consistent. It is either super small, or super big, or super sloppy. I mainly shop for work clothes, and a lot of Mango's work clothes is NOT petite friendly. Dresses are pass the knee, pant are super long, and sleeves can run long as well. And quality is really bad. I got one shirt that the stitching already falls apart, and I haven't even try it yet. Mango offers tons of super thin material dresses that sometime you can't tell from the picture online. But once you receive it, you will be disappointed.
I returned my online order's twice. Both time were fine. It was smooth, pretty quick. I have no issues with return service. But, it is not free. They did deduct return fee from me.
I've been shopping at Mango for two and half years, I can say ONLY ONE item that I own from Mango is good enough. It was a sweater dress. The rest of them is just garbage.

Yes, me and my colleagues almost emptied our wallets. We shopped for 3 months during their Sale (July to August) and received packages almost everyday (Total of 26 orders). Our whole department was on frenzy. Lol. Even our boss is ordering. That's how crazy our experience with Mango is. The clothes were all great, most especially the bags and shoes. If there are missing items, their customer service (facebook) responds immediately and sends the item asap. The delivery delays are acceptable for it was also holiday in my place. All items come from Spain. Shipping is free for minimum of SAR200 and they use expedite. Exchange can be done in any Mango stored in your area. All in all great. And we are waiting again for another Sale. Check out my order list.

I have been shopping online for many years, this is the first time I encounter such a terrible customer service. They do not answer to emails, their phone service almost never pick up, and when they do they offer absolutely no help at all.
If you find yourself in the unfortunate position to have to change an item that you received, or god forbid, to return it for a refund, you will find yourself mentally and emotionally destroyed by those people.
Trust me you are better of throwing away the goods and admitting your loss right away.
If MANGO is the last shop that remains on earth after an apocalypse, you will see me running around naked than buying anything from them, ever again.

All purchases I have made from Mango (In stores in England and abroad and also online) Have been great, the quality is good and the prices are fair. Shipping times have been fast in my experiences and I have never had a problem with customer services.
The Sales at Mango stores are really worth looking out for, bargains are to be had.

More good reviews are needed to be posted on here as most reviews are from people with bad experiences, who quite rightly vent their frustrations in a review.
More rounded reviews are needed to represent the company correctly.
I feel this Company and its products are great.

Well, I ordered a coat this winter a beige coat and a gold coat was delivered. The size y sent me what they had at the warehouse, because the beige coat was no longer available, so I kept it, because it was too much of a hassle.

Then recently ordered a long dress for the summer and some type of small beads and tassels.
The beads fall apart and a tassels fail, who knows where. I called the company and first before they refund my money, they have to inspect the item, although it came damaged I would have to pay for return postage. So I paid postage for the dress plys postage to return the dress. So, again I will have to keep this dress, because $. 9.95 for postage it was not worth it to package it, spend gas to go to the post office, so again I will have to keep this dress

Well the site looks very nice, the the company does not look very nice.

I love shopping for clothes at Mango retail stores. But at times, the stores are crowded and there are long waiting queues. I decided to try the online shopping of Mango. I ordered women's and men's clothing. The order placing is smooth however there is a long wait before the final products are delivered as the products for online shopping are supposedly shipped from Barcelona. So after around 10-11 days of placing the order we got the clothes and merchandise delivered. The garments were all very neatly packed and tucked in hangers. It was a better experience to buy online as the clothes were all neat and steamed ironed, unlike the returned/ tried on clothes you get from stores. The clothes were a great fit in size. Returns and exchanges were convenient as you can get returns / exchanges done from any retail store near to you as well or simply send them back by courier.
It was a great experience and I will shop online on mango again.

Overall MANGO is the worst.

Long story short, I order a fews item, paid extra to have them arrive early and they did not. I went online to check my status not only had my items not been shipped yet, they had been marked down significantly.

I was hoping to be refunded the price difference or cancel my order. When I called the woman I spoke was insanely rude and unhelpful. She was talking in circles about protocol and my order could not be canceled or the price be adjusted. I asked to speak with someone who could be more helpful and more friendly. She refused to transfer me and then hung up.

I called back and spoke with a man who provided the same level of customer service. Both representatives contradicted what the other had explained as "protocol" and refused to refund my order.

I find it appalling that a company would treat any customer this way. I emailed customer service with a clear outline of what had happened and no one responded.

Save yourself the trouble and do not order from them. Not only will your items arrive weeks later than promised you are supporting a company who has ZERO customer service