business logo of Mango
mango.com
minimalist, chic, casual men, womenAge 19-25, 26-45
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About the business


mango.com
+1 866-666-4664
Spain
Mango is part of Punto Fa, S.L.
Clothing item from MangoFashion apparel by MangoMerchandise from Mango clothing lineMango fashion product

Business Highlights

General

Parent Company: Punto Fa, S.L.
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $50

Returns

Return Policy: free
Return Instructions: products must be in the same condition as you received them, including all labels
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Committed Box

Product

Style: minimalist, chic, casual
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL), Women's (2XS, XS, S, M, L, XL, 1XL, XXL, 2XL, 3XL, 4XL)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 866-666-4664

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Mango?
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Mango Reviews Summary

Mango has a rating of 1.3 stars from 226 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mango most frequently mention customer service, order number and return label. Mango ranks 368th among General Apparel sites.

service
87
value
78
shipping
81
returns
76
quality
74

We monitor reviews for authenticity

Portugal
1 review
7 helpful votes
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The website is good, however it is impossible to comunicate with their customer service. I am waiting for a refund and it has been more than 2 months. They never reply to emails and when you call they just say they are taking care of it.

I also have another order that is being prepared for 4 days and I am not able to get any information from them. This is the worst customer service I have ever dealt with.

Date of experience: October 29, 2014
Greece
2 reviews
2 helpful votes
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Very beautiful clothes and nice price! Excellent communication! Recommended!

Date of experience: February 9, 2014
Senegal
1 review
4 helpful votes
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I must say shopping on the Mango.com website was the worst experience I have had online in ages. I made numerous attempts to buy a jacket from their site. After being assure each time the jacket would arrive on time, it never did. 2 orders had to be cancelled because of incompetence and 1 was delivered after I was told it was cancelled because it was going to arrive after I left the city. Then one final attempt to have it ordered and delivered failed when it left the warehouse late and the expedited shipping I paid (1-3 day delivery) turned out to take ten days! Each time the customer service has given me wrong information or have straight out lied. DO NOT BUY FROM THEM. IF I COULD GIVE THEM A ZERO I WOULD.

Date of experience: December 27, 2013
Canada
43 reviews
206 helpful votes
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Firstly, they took forever to ship my parcel... 5 days after I had placed the order. Secondly, the 3 out of the 4 items I had purchased were of poor quality. One item I had ordered... a gold-toned ring advertised as shiny yellow gold on their website actually turned out to be a dull, dark brass color. Complete false advertising. And another item I had ordered... a croc iPhone case doesn't even fit my iPhone 5 properly! The croc 'iPhone' case is more like a business card case! Pathetic advertising of low-quality meh products... UPDATE: ok so after that bad experience I had over a year ago, I spotted 2 items on mango.com that I absolutely had to have so I decided to order from them to give them a chance at redemption. And boy am I glad I did. My parcel was shipped promptly this time. And everything arrived neatly packaged and safe & sound. I'm a happy camper! Mango.com you have redeemed urself! I will be a return shopper! Two thumbs up! :O)

Date of experience: January 14, 2013