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Mango has a rating of 1.3 stars from 226 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mango most frequently mention customer service, order number and return label. Mango ranks 368th among General Apparel sites.
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The website is good, however it is impossible to comunicate with their customer service. I am waiting for a refund and it has been more than 2 months. They never reply to emails and when you call they just say they are taking care of it.
I also have another order that is being prepared for 4 days and I am not able to get any information from them. This is the worst customer service I have ever dealt with.
Very beautiful clothes and nice price! Excellent communication! Recommended!
I must say shopping on the Mango.com website was the worst experience I have had online in ages. I made numerous attempts to buy a jacket from their site. After being assure each time the jacket would arrive on time, it never did. 2 orders had to be cancelled because of incompetence and 1 was delivered after I was told it was cancelled because it was going to arrive after I left the city. Then one final attempt to have it ordered and delivered failed when it left the warehouse late and the expedited shipping I paid (1-3 day delivery) turned out to take ten days! Each time the customer service has given me wrong information or have straight out lied. DO NOT BUY FROM THEM. IF I COULD GIVE THEM A ZERO I WOULD.
Firstly, they took forever to ship my parcel... 5 days after I had placed the order. Secondly, the 3 out of the 4 items I had purchased were of poor quality. One item I had ordered... a gold-toned ring advertised as shiny yellow gold on their website actually turned out to be a dull, dark brass color. Complete false advertising. And another item I had ordered... a croc iPhone case doesn't even fit my iPhone 5 properly! The croc 'iPhone' case is more like a business card case! Pathetic advertising of low-quality meh products... UPDATE: ok so after that bad experience I had over a year ago, I spotted 2 items on mango.com that I absolutely had to have so I decided to order from them to give them a chance at redemption. And boy am I glad I did. My parcel was shipped promptly this time. And everything arrived neatly packaged and safe & sound. I'm a happy camper! Mango.com you have redeemed urself! I will be a return shopper! Two thumbs up! :O)
Answer: Good luck. They refused to cancel my order. I had to wait over two months for my items to be refunded after I returned them
Answer: Only way to find out is to wait. Because I ordered a dress and it arrived 5 days after my order but the Mango website said within 30 days. I was also nervous because after placing my order, I checked the reviews. Hopefully it arrives.
Answer: I just received mine today in Canada and I didnt pay anything, it arrived with DHL, shipped from Barcelona.
Answer: You can extort a reply out of them by complaining publicly under their Instagram posts. But their replies are not too helpful...
Answer: I think only swimwear collections since I searched on google and didn't see anything for resort wear, but I did see swim wear on Mango.