Brand new bag rip in 2 Corners and I have to
Paid postage to get it fix. Not only that I was back and forth with the emails with the company asking for pictures, Receipt, To fill out a form to take a picture of the tag inside and then told to paid postage with a receipt for me to keep track of.

I visited Michael Kors store in Tyson's Corner and the manager there is very rude and no helpful at all. She was rude dealing with customers to resolve issues. When asked for help for a size to try, she just throw the shoe box on the couch and ignored me; she was busy cleaning the floor! She didn't provide any help and when I asked for a different size, she would not look for the other size. It seems that I interrupted her cleaning! Even though it was not closing time. I ended up not buying the shoes from the store due to her rudeness. I will order them from online. At least I can get what I need without the need to deal with her.

First time i bought a branded bag and its not even 6 months the corners are damaging. The leather is so low quality that its coming off. Never happened to any of my non branded bags

… if I could give zero stars I honestly would

I'm having the most horrendous & painfully stressful experience with Michael Kors, they have taken my money after I've returned an item & 3 weeks later & after countless phone calls to customer service & escalating my case, I'm still without my money, even though they are insistent they have processed the refund, which my bank (Nationwide) have confirmed they absolutely have not processed the refund.

My bank have advised that what MK have done is fraudulent, so they are investigating MK as we speak, & I've also reported MK to the Financial Ombudsman.

The amount of time I've spent on the phone trying to get my money back is unreal, MK customer services are absolutely appalling, they are like robots & they just won't listen, one agent even laughed at me down the phone when I got tearful.

This entire situation has reduced me to tears several times so far, I'm 6 moths pregnant & it's been an absolute nightmare

I originally placed my order in the Sheffield MK store, and I was promised a seamless & efficient experience should I need to return my order after spending almost £300 in one transaction… how very silly of me to believe them, as this has been the absolute worst experience & it's still ongoing as we speak.

To say I'm stressed is an understatement, I'm just praying my bank will help me as I have no other option as MK just won't help me one bit & they have stolen my money, I'm heartbroken

I've spent thousands with MK over the years, I've been the most loyal customer, spending a huge amount with them, but I can honestly say I'll never shop with them ever again, I'll be forever traumatised by this unbelievably stressful & upsetting experience

AVOID MICHAEL KORS AT ALL COSTS!

Never order anything from Michael kors
They make 1000 excuses to refuse refunding ur money. Shameful

Dear Michael Kors Customer Service Team,

I am writing this review to express my disappointment with the non-cooperative service I received when I purchased a brand new bag from Michael Kors. To my surprise, the zip was broken, and as the bag was in warranty, I went to the store to solve this issue. However, I was bluntly refused any assistance and was told to ship my bag to the customer care service. They provided me with an address for shipping, and the very next day, I shipped my bag along with the receipt.

It has been a year now, and I have constantly tried to contact Michael Kors for an update on my bag's status. Regrettably, I have received no response from the company, and the only reply I received was asking for the details of my complaint, the time, and date of my visit to the store. I even visited the store with my complaint, but it was all in vain.

I feel extremely disappointed by the service I received from Michael Kors. It is unacceptable for a big company like Michael Kors to treat their customers this way. I have not received any bag or compensation from Michael Kors till now, and it is a clear indication that the company does not value its customers.

I hope that Michael Kors will take note of this review and take appropriate steps to improve their service. I would like to request that the company takes necessary actions to resolve my complaint and compensate me for the inconvenience caused.

Email: *******@yahoo.com

Poor quality! $300 for a handbag and the strap is breaking after 8 months. This is not my everyday bag. I only use it when I wear the shoes that match

I purchased a factory malfunctioned handbag and didn't receive any satisfaction from customer service, not even an offer of repairing the damaged item. Also horrible customer service. Now I'm stuck with a bag I can't use and will probably pitch it. A waste of my hard earned money. The bag is practically new because I never really got to carry it often. Here's my proof.

I purchased a purse and some slides as a graduation gift, I got the package looked inside and the was literally ONE shoe inside. How do you send a box with one shoe. After speaking with customer service I was told I had to wait until the package arrived back to get a refund although I gave the package right back to the UPS driver who was across the street delivering another package. If I wanted to purchase another set I'll have to wait from Thursday until Tuesday although I was told 2 day shipping. I guess I have to stick with Coach.

I wear shoe once 5.5 size to exchange to 6 and store manager say she say policy if store cannot exchange and she will loss job

I go to the outlet for return but they don't know how they can help you online purchase return & their behaviour was very rude if go for return but on the other hand if go to the store for purchase then they are completely different & very friendly.

I purchased mk bag from Cincinnati outlet and after 6 months of use Logo of mk started to become rusty it changed the colour and when I purchased the bag I was told these are gold plated logo high quality but unfortunately it's not high quality I sent them several emails even chat with customer care but they were not able to do anything about it I almost purchased 7 bags from Cincinnati outlet in Ohio USA I'm very disappointed they didn't bother even replying to my email

My bag was poorly packaged. It looks exactly like how those cheap drop shipping companies will package your item in a delivery! Tried contacting support and they disconnected me before they could solve my issue. What a joke!

Worst customer service I've ever experienced. I've purchased $65,000 worth of orders from their website alone in 2022, and suddenly I am unable to check out. 3 days in a row I have called and attempted to get it fixed so I can place an order, and every time they are unable to help. Finally they told me that my account is no longer able to place orders online, as it is being flagged as "fraudulent activity". Refusing to give me more information, or allow me to speak to a manager. :) I would like to think that I am one of their best and most loyal customers, and I see now how little that means to the company or any of the managers. Supposedly the manager is on another call at the moment, so I've been on hold for 56+ minutes so far. I'll leave the phone open and see how many hours it will take them to finally answer my call.

I can only imagine if I was a customer that bought $200 per year from them. They would probably have my number blocked so I couldn't even call customer service lol.

Not sure how they can get away with this and still be in business.

I submitted a warranty claim.for a purse that is falling apart. I've sent photos, receipt and their claim form 4 times each time they respond asking me to send those items. This is a joke. Worst customer service ever. Buyer beware. They donot honor their so caked warranty

Never buying from Michael Kors again, I bought a small bag for traveling from Michael Kors Crabtree mall Raleigh, NC, but I found what what I am looking for at Tory Burch so I decide to return MK bag, the store manager claimed that there is a stain and food crumbs inside the bag to refuse to return it, he is a liar, raciest, white male, the bag did not leave the shopping bag and no stain or crumbs inside ( Check picture)