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MilanooReviews 895

2.2

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Milanoo Reviews Summary

The company exhibits a polarized reputation among customers, with notable strengths in product quality and timely delivery for some orders, particularly for custom items. Positive experiences highlight satisfaction with the craftsmanship and fit of certain dresses, indicating a potential for reliable products. However, significant concerns arise regarding customer service, including delayed shipping, inadequate communication, and frustrating return processes that often lead to additional costs for customers. Many reviews express dissatisfaction with the company's support and return policies, suggesting a need for improvement in these areas to enhance overall customer experience and trust.

This summary is generated by AI, based on text from customer reviews

service
114
value
112
shipping
116
returns
82
quality
113

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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DISINGENUOUS
March 11, 2025

THIS COMPANY IS THE WOREST! THEY ARE FALSE ADVERSTISING LIARS. I PLACED OVER $300.00 ITEMS IN MY CART AND THEY ARE TRYING TO CHARGE $50.00 FOR SHIPPING WHEN THEIR SITE READS FREE SHIPPING FOR OVER $139.00. THE SITE SAYS IF YOU SIGN UP YOU GET $10.00 OFF... NOT TRUE. I HAVE LITERALLY WAISTED OVER AN HOUR SHOPPING FOR NOTHING. UCK THEM I WILL SHOP WITH AMAZON!

Date of experience: March 11, 2025
Louisiana
1 review
1 helpful vote
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My customer service experience with them was awful. I ordered the dress I did because they said it would ship within 24 hours. It SUPPOSEDLY shipped 5 days later! And even then, had no tracking information to indicate it had actually shipped for several more days. All I asked for was a refund of shipping only, and they refused.

Date of experience: October 21, 2024
GB
1 review
1 helpful vote
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Milanoo was the worst online shopping experience I've ever had. I mistakenly thought it was an American company, but the cheaply made products from China proved me wrong. The boots I bought were so awful that I returned them, but the shipping cost back to China was a ridiculous £32 on top of the original £70 price. To make matters worse, their customer service is non-existent, with no email address or any way to contact them. This lack of communication even limits which couriers you can use for returns. Avoid Milanoo at all costs!

Date of experience: October 16, 2024
Armenia
10 reviews
4 helpful votes
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We ordered this dress for my daughters senior prom. After placing the order the company reached out to us to ask for her exact measurements. The communication was great and the dress was received on time and above expectations. It is a very well made, good quality dress! Super stunning! My daughter had so many compliments!

Date of experience: May 1, 2024
Armenia
3 reviews
2 helpful votes
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Ordered metallic champagne plunging V-neck pleated glitter dress XS based on the sizing chart. Received the dress within the time frame specified, which was great. However, the dress did not fit. The dress was too big, and very long. It was a final sale, so I am unable to return it.

Date of experience: April 28, 2024
Pakistan
1 review
1 helpful vote
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Pls Avoid from these types of Fraud people and Bakwas Stuff.
They make people fool and never replace and Refund...
They will pick a call or reply your sms, email or Whattsapp msg...
They only take money then vanish...
So pls be aware from this blunder.

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Date of experience: April 27, 2024
Poland
10 reviews
2 helpful votes
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Perfect Dress
April 16, 2024

At first, I was a bit nervous ordering my prom dress online but I am very pleased with the outcome. The dress came way before expected and the company replied to any concerns I had right away. I also got my measurements done custom and I had a few requests to change the dress to my liking and it was perfect. I definitely recommend this website if you don't wanna spend too much on a prom dress!

Date of experience: April 15, 2024
New York
1 review
5 helpful votes
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I spent $300.00 on 2 trench coats.They sent me a wrong tracking number.At the end they sent my mechandise to Germany and my address is in Queens NY. I lost my money 😡How could they get away with this?They need to be stopped 😡😡😡

Date of experience: March 13, 2024
Germany
1 review
3 helpful votes
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NEVER AGAIN!
February 19, 2024

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Date of experience: February 19, 2024
Wisconsin
1 review
3 helpful votes
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Return/Customer service
December 12, 2023

They just a horrible company to be so known.
I been emailing them about my refund for a few days an no reply!
I even ups tracking their Item/Shirt back to them so I know they received because ups said they sign for it it an still nothing.
I will never purchase from them again

Date of experience: December 12, 2023
Pakistan
1 review
0 helpful votes
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Fast and Secure Delivery!
November 17, 2023

Delivery was incredibly fast and secure! I received my order in record time, and the delivery service was reliable.

Date of experience: November 17, 2023
Pakistan
1 review
1 helpful vote
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I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Date of experience: November 13, 2023
Pakistan
1 review
1 helpful vote
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Gorgeous Evening Gowns!
November 9, 2023

The evening gowns selection is gorgeous! I found a dress that made me stand out at the event. The quality and style are unmatched.

Date of experience: November 9, 2023
California
1 review
3 helpful votes
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Scam
October 27, 2023

This site is a scam! Do not purchase anything from this site, on the 9th of October I ordered Pu black Toe heel booties with expedited shipping. The shipping said it's take 3-5 business days, after the 5th day I reach out to them requiring an update, a tracking number regarding my item, they Message me back within 24hrs stating that I have to provide bank statements showing confirmation of my purchase. That was a red flag! I then told them that no clothing company ask for no form of bank statements. So I then called my bank about this transaction to get a refund of $120.41, the teller then told me that this transaction is on auto pay and this company is processing an additional $120.41 out my account. I had to cancel my card and order a new one DO NOT ORDER FROM THIS SITE!

Date of experience: October 27, 2023
Pakistan
1 review
2 helpful votes
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I've consistently found that the sizing and fit of the items I've ordered are accurate and reliable. This level of consistency makes it easy for me to confidently select my size and order online without any worries about the fit when the items arrive. This attention to detail is greatly appreciated.

Date of experience: September 12, 2023
Pakistan
1 review
0 helpful votes
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Schnelle Lieferung, Pünktlich Angekommen! Ich bin beeindruckt von der schnellen Lieferung und der pünktlichen Ankunft. Die Artikel kamen wie versprochen pünktlich an und ermöglichten mir eine mühelose Planung meiner Outfits. Ihr Engagement für pünktliche Lieferungen hat mein Einkaufserlebnis stressfrei und bequem gemacht.

Date of experience: September 7, 2023
Pakistan
1 review
1 helpful vote
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Des Tailles Précises, Un Ajustement Parfait! J'ai été agréablement surpris de constater que les tailles étaient précises. Les articles que j'ai commandés me vont parfaitement, et j'apprécie la cohérence dans les tailles pour différents produits. Ce souci du détail garantit que les clients peuvent commander leur taille réelle en toute confiance, sans aucune préoccupation quant à l'ajustement à la réception.

Date of experience: August 28, 2023
Pakistan
1 review
0 helpful votes
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Ich habe ein Paar Schuhe auf dieser Plattform gekauft und bin angenehm überrascht von ihrer Eleganz und Bequemlichkeit. Sie passen perfekt zu meinen Abendoutfits und ich erhalte viele Komplimente!

Date of experience: August 10, 2023
Argentina
1 review
0 helpful votes
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Bietet regelmäßig tolle Rabattaktionen und Sonderangebote an. Ich konnte bereits von großzügigen Preisnachlässen und besonderen Angeboten profitieren. Diese Aktionen ermöglichen es mir, hochwertige Produkte zu einem noch besseren Preis zu erwerben. Es lohnt sich, ihre Website regelmäßig zu besuchen, um von den aktuellen Angeboten zu profitieren.

Date of experience: July 31, 2023
Estonia
1 review
1 helpful vote
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Very satisfied
July 7, 2023

I am pleasantly surprised by the performance of this product. This product has exceeded my expectations and I am very satisfied.

Date of experience: July 7, 2023

From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.


milanoo.com
Founded in 2008
Chengdu, Sichuan, China
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