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From the business
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify Reviews Summary
Mudify has a rating of 4.2 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 28th among Auto Accessories sites.
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Competitive prices and quick delivery. Have not done the install yet so no rating on the parts. But ordering & delivery was great.
I bought a lift kit for my 4th gen 4Runner two weeks before I needed it. I received all of the rear parts quickly. A few days later I got no updates on my front assembly. I spent a week contacting them getting the same run around bs. Didn't ship till 12 days after ordering. When I received the fronts, they were set to the wrong height and I paid $190 to have them properly assembled. Do not buy from them what so ever under any circumstances.
We're truly sorry to hear about your experience, and we understand how frustrating this situation must have been for you.
We sincerely regret the delay in shipping and the issues with the front assembly. Our goal is always to provide the best service possible, and we never want our customers to go through such inconveniences. We’d love the opportunity to speak with you directly so we can fully understand what happened and find a way to make it right, including proper compensation for the inconvenience.
Please get in touch with us at your earliest convenience so we can work toward a fair resolution. We value your business and hope to regain your trust.
Not only did Mudify send me the part(s) in a timely manner, but following up to see if it got delivered or not is fantastic. Really appreciate the transparency.
Thanks for your review, Samuel!
BAD experience never again. Lift kits took a while to get delivery.
Front Coil over was not set at requested height. I asked them if they have instruction or manual that I can use. And their Response was a plain "no". Wth
They Refunded $100 thinking that we are good but never respected the time and inconvenience they made.
Hi Marc,
Thank you for sharing your feedback. We're truly sorry that your experience with us fell short of your expectations, and we appreciate you bringing this to our attention.
We understand your disappointment regarding the height issue with the product. We acknowledge that a mistake occurred, and while we strive for perfection, we know that sometimes things don't go as planned. As soon as we became aware of the problem, we contacted you immediately to discuss several options to resolve the issue, including a full replacement with a brand new product. Ultimately, you chose the $100 refund as a resolution, as the height difference wasn't a significant inconvenience at the time. We regret that this solution didn't ultimately meet your needs.
We did follow up to confirm that you received the $100 refund you requested. Regarding the manual, our team confirmed that we didn't have the specific version you were looking for. We always aim to provide helpful and courteous service, and we apologize if our response came across differently.
At Mudify, our priority is to resolve any issues that arise and ensure our customers are satisfied. We strive to provide excellent customer service and make your lives easier. We value your feedback and will use it to improve our processes and prevent similar situations from happening in the future.
If there's anything else we can do to improve your experience, please don’t hesitate to reach out. We're here to help.
Kind regards,
The Mudify Team.
Very smooth process to place the order through and shipping was great. We've received the parts with no problems. Just waiting for the right time to install them on the 4Runner.
Thanks for your review, Jojo!
I ordered a lift kit on November 27th, with a delivery date of December 2nd. When i ordered this lift i spoke to a salesman on the phone and he told me it would be in by the 3rd or 4th at the latest since my air suspension went out I'm down a vehicle. They decided to ship the lift in 4 different boxes. I received 1 on the 3rd other on the 4th. It's currently December 9th and one of my boxes is still sitting at the warehouse and hasn't even been shipped after i talked to them on the 5th of December and told me the package would be here by December 9th. Here is the 9th and hasn't shipped yet. 1st and last time I will do business with mudify. Customer service has been very polite and good to talk too but whoever is in charge isn't handling their business. I don't recommend ordering anything from them if you need something i. A timely manner. Parts hasn't shipped as of the time I'm typing review. I also asked if they can next day ship and i was told i would have to pay out of my pocket for next day shipping when it has sat for 4 days in the warehouse. And no it's not shipping, it's their delay to get the products out of the warehouse.
Hi Shane,
We sincerely apologize for the delay in delivering your order and completely understand your frustration. We want to clarify that once we became aware of the shipping delay, we took full responsibility and covered the cost of expedited shipping to ensure you received your product as soon as possible.
At Mudify, we strive to provide the best service possible, and while we didn’t meet your expectations this time, we are taking steps to prevent this from happening again in the future. We truly appreciate your patience and feedback, as it helps us improve.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Quality product. OME is top notch. Fast shipping with no delays. Shipping fairly heavy U bolts in small cardboard container without any additional wrapping padding was not ideal. Box was torn open at one end and probably would not have made it another day.
Thanks for your review, Michael!
This is not a product review, but rather my experience would modify. It was my first order and so far so good! They seem to have a better handle on drop shipping than most other off-road part retailers. I'll buy more parts from them in the future.
Thanks for your review, Chaz!
Got here fast and in good shape. Even followed up to make sure I received them.
Thanks for your review!
Great customer service.they shipped my items within 24 hours
Thanks for your review, Clinton!
Coilovers, shocks, and springs all arrived well protected, and more quickly than expected, in 3 separate deliveries. Fit and finish in my 4th gen 4runner is excellent.
Thanks for your review, Fred!
Ordered bilstein 6112 5160 combo with springs assembled. Everything came prompt and pristine! Thank you guys for answering all my questions and getting my needs met in 1 call!
Will be back soon!
Thanks for your review, Lemuel!
Mudify technical staff was great. Answered all questions, and settled my concerns to go forward with the lift. Lift now installed and 100% satisfied. Will shop again.
Thanks Mudify Team!
Thanks for your review, David!
Received in a timely manner. They were prompt on replying for delivery. Will purchase from the again
Thanks for your review, Jerry!
Thank you so much for the help! It's not easy keeping track of everything while being deployed but you guys made it easy and fast thank you!
Thanks for your review, Arturo!
Shipped faster than I expected. The product was carefully wrapped and protected.
Thanks for your review, Justin!
Quick easy shopping experience. Really fast shipping.
Thanks for your review, Daniel!
I placed an order with an incorrect address that got returned to Mudify. When I called to inquire, customer service immediately identified and corrected the issue. Very pleased at the response, and they made this easy peasy! Will order from Mudify again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Pete!