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The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness of their customer service team, particularly in resolving issues when they arise. However, a significant number of reviews highlight serious concerns regarding order fulfillment, shipping delays, and difficulties in obtaining refunds. Many customers express frustration over poor communication and a perceived lack of accountability, leading to feelings of being misled or scammed. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved operational efficiency and customer support to enhance overall satisfaction.
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On December 6th I place an order for 6 products
The order is shipped on December 14
The order is inspected by customs at destination on December 27
The order is delivered on January 16
When I receive the order, only 4 products arrived (I was never notified of this situation)
To date, January 18, they have not yet refunded my money for the 2 unpaid products.
I ordered a product and it has been more than a month since I placed my order. There is no update and no response about where the heck my order is. This seems to be a scam.
Somebody please tell me where I can complain about these guys or write reviews which are visible to everyone. I don't want others to fall prey to this fake website.
Don't trust this company Nutriessential.com, it is 100% scam. I wish I could add a picture of the products but all they sent me was an envelope which had tracking to prove they sent something. Ripped me off over $300
Order never shipped (it's been eight months). Customer service does not reply to emails or answer any of their phone calls or return voicemails. Not recommended.
NutriEssential.com provides a great online shopping experience, top-notch customer service, and a range of quality products, making it a go-to destination for those looking to enhance their well-being through herbal supplements. Also shipping times were good and I can't complain.
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your products and that it met your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words.
Without a doubt, Nutriessential is a game changer. Their supplements are of the highest quality, and their supplement line meets a variety of health requirements. Customer service is also excellent. Everyone I spoke to was so kind and helpful when I had trouble with my order. And I've noticed a significant increase in my energy and overall wellness since using their products! I wholeheartedly recommend Nutriessential to anyone looking for effective, high quality supplements.
Placed an order on Nov 20, got an email stating my order had shipped November 23, I sent an email Nov 27 asking for a tracking number, then called and emailed again Nov 28, I received a response back November 29 stating a tracking number would be provided soon buts it's now December 8 and still no tracking number.
Ill be initiating a credit card charge back if I don't get an update with the next couple of days.
The website is easy to understand and the products are exactly the same as the doctor's office
Check out was super fast and already had saved my coupon for next time.
Have had the most horrible experience with this company. First I didn't receive any shipping details re my order. After emailing them on the daily basis I finally manage to get the shipping details. After that it's been weeks and I still havnt received my order till now. It's going to be a month. I order a lot of supplements from other websites which are promptly shipped and delivered I shall never order anything from this company again
Dear Dhruv,
We are sorry for the experience you had with us. However, we would like to share that our international orders are sent through USPS standard delivery unless expedited requested. Our team has shared the USPS tracking ID LZ313724068US which shows that the shipment was an attempted delivery.
Our support team has been connected with you to help you with any questions you may have had.
Scam company! Florida address listed in website is fake! I made an order for $242 on 1st May. It is now 4th November 6 months later and I never received the item. I chased repeatedly and received a vague sentence at 2 months "check with local customs" with no tracking or ID or information on how to do so. I was then ignored until I started leaving negative feedback. I now receive vague sentences refusing to issue a refund. Cannot find any company registration details to report them. They are a scam outfit - search reviews https://g.co/kgs/wGsi5m such as these -also attached - stealing money from many people - suspected to be in India. I have no money and to lose this with no recourse is devastating
Dear Michelle,
It seems like you are trying to tarnish our image, our company was established in 2005 and we have fulfilled and shipped many orders throughout our existence.
Our support team has not only stayed connected with you but has tried their absolute best to guide you through the customs complexities as well. We have sent you the tracking information and attached our international shipping policy as well.
We have mentioned all the details in our shipping policy that due to us shipping worldwide, we cannot make any contact with customs of any country. We always request our customers to reach out to their local authorities. We also request our customers to check with their country on the permissions regarding different nutritional supplements being allowed or not.
The order arrived much sooner than expected and I was messaged about its progress every step of the way. It is a quality product--SPM Active -- at a lower price than elsewhere. I wondered if this company was promising more than it could deliver, but my experience was great!
Ordered supplements and they said it's on their way. Nothing has arrived. They're not answering emails and not answering phone calls. Do not use! 0 out of 5 rating
I ordered from them in June. They advised in August they couldn't supply my product so I asked for a refund.
First they offered alternatives however I needed a specific brand they could not supply. Eventually agreed to a refund and then gave me the run around until it was over three months since the order and they cannot give a refund.
I've had to report it as fraud to my credit card company to get the refund.
DO NOT BUY FROM THIS COMPANY!
Please provide with the order number and with the real name as your information seems incorrect. Our contact is correct well as our email is correct and verified. We have been in business for 16 years and we have good review in sitejabber and we don't appreciate the person who could be a competitor that is trying to tarnish our image.
Company posted an item for sale that was D/C and not actually available. They charged132.00 (Canadian) and after several requests for a refund are not complying. They keep recycling pre written emails from their customer service lady Victoria Miller, wanting to substitute to completely different products then saying my request for full refund is being escalated. It's been almost 1 month and they keep recycling the same emails to me every few days and no refund. I do not recommend dealing with this company!
Update after writing review: I wrote Victoria one last e-mail after posting the review, mentioning that upon reading some similar reviews that they, in short, may not be a real company and they could prove me wrong by refunding my credit card. Grateful for the refund but no one should have to go through this experience with a company.
I order a detox kit back on May 30/2023 I have yet to recieve it. I have tried contacting this company at least 5 times with no reply. I recieved correspondence on July 11th telling me that the delay was due to the kit being backorder, funny thing is then on Aug 2/2023 they send me a tracking number, and when you review that tracking number the "apparent package" was in transit on July 6th? So the 11th it is back ordered yet they sent it on July 6th, ODD how that is possible. The "apparent package" has been sitting at Lehigh Acres, Fl ******* ever since. Fast forward to today Oct 5th STILL NO KIT, NO REFUND NOTHING. I am warning anyone dealing with this place to think long and hard if you really want to purchase anything from them.
I made a purchase on 1st May 2023 for $242. The product never arrived. After 2 months of chasing I requested a refund. The company responded once after 2 months, with one sentence stating "check with customs" zero care or onus on delivering the item or it being missing still at 2 months.
It is now 4th October - 5 months later - they refuse to respond and will not return my money or provide the item- I have provided proof of tracking showing the item was never delivered and that it was returned to them by customs. They will not respond - please don't be conned and trust this company- they are a SCAM COMPANY and will STEAL your money!
I am reporting to trading standards but devastated to have lost this money when I cannot afford it
I ordered creatine for the first time with the standard delivery. My order arrived in less than 24 hours anyway! It came in protected packaging with no issues whatsoever, I'm very impressed :)
You notified me when a product was in and I really appreciate that. I was paying twice the amount from another vendor. Luckily, I was able to cancel my other order and order from Nutriessential. I have shopped with Nutriessential in the past year's fast delivery, and reasonable price products.
This company are sneaky. They put my purchase through as $25 usd for shipping. Then after it had all gone through sent another email notification that they'd charged another $64 usd to my account! Without my consent! This is $140 aud! Did not tell me the true shipping rate before purchase. This is an insane amount of money for a couple of lightweight supplements. Now not responding to my replies. Beware the lack of transparency of this company
Dear Jade,
One of our representatives has been connected with you over the emails regarding this matter, however please allow me to provide some clarification here, since we are a US headquartered company and we have our shipping policy under which we have a special disclaimer concerning our international shipments, in which we clearly state that we charge a flat shipping charge which is subject to change as shipment's weight and delivery location varies, we always request all of our customers to thoroughly read shipping policy to avoid any confusion, We do not make any profits from these shipping charges as they solely go to the shipping company.
Here is link to our disclaimer: https://nutriessential.com/pages/disclaimer-for-international-shipment
Already buying few stuff from them total 123$ + 109 now 1 months not deliver no return my money and no refund or reply
Our system shows your order 47279, which included Pea Protein Vanilla Toffee x 1,
Beta Alanine Powder x 1, has been successfully delivered on october 5. The USPS tracking ID CJ150157012US was provided for your reference.
Answer: I am their customer for many years now and obviously based on their rating they are legit
Answer: They had a Health Concerns that other sites didn't have in stock.
Answer: We never had problems with them so make sure you are referring to nutriessential.com
We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
We would like to investigate this matter further to understand the specifics of your situation and address any issues promptly. Could you please provide more details such as your order number, the date of the transaction, or any other relevant information? Your input is invaluable to us, and we are committed to resolving this matter to your satisfaction.