Nuts.comReviews 352

Placed several orders and every time they stopped my order claiming Potential Fraud. Not sure why as I have NEVER had an issue placing orders online. I used my AMX card to place the orders again thinking may be there a problem with my first card even though the bank approved the transaction, but they continued to stop/flag my orders. Finally, I called them to inquire about their paranoid behavior, I got someone who was in a VERY BAD MOOD, spoke over me, and as I proceeded to give him the Order Number, he said something I didn't understand and hung up on me. Avoid these folks at any cost. Not only their products are pretty pricy, they have been nominated as the CUSTOMER NO SERVICE company and won that prize/title hands down.

Correction:
The company informed me that their free gift is a holiday tradition, not unsold merchandise
I sent this to Nuts.com:
Congratulations! I always thought nothing is free but it seems I was wrong, I recently purchased some, hard to find, chocolate covered orange peel. They are very, very good. As I was emptying the shipping box,"When what to my wondering eyes did appear..." but a free holiday tin of four different treats, including surprisingly yummy, chocolate-covered gummy bears and tiny white chocolate pretzels! This, I assume was unsold holiday merchandise, which you could have been sold at reduced cost. Instead you added them, free-of-charge, including shipping, to my order. What a company! FYI, I'm going to repost this on Sitejabber.com; you may want to take a look. Have a prosperous New Year!

I want to love the company because I believe in buying in bulk to minimize waste. However for a long time now I have been asking them about their packaging that is all single-use plastic waste. They have repeatedly shared they are committed to the environment and that they are looking into other solutions, but it has been almost two years of the same response. Meanwhile other companies selling in bulk are switching to paper or offer their customers a legitimate recycling program. I find Nuts.com disingenuous in their efforts to reduce plastic waste. It's their responsibility to change their environmentally disastrous habit. And it's our responsibility as consumers to not patronize those companies who are not changing.

Order # 699 66 66. Arrived next day. Nothing impressive -- I did pay $5.99 for overnight delivery. I had no choice to go with lesser shipping expenses. I did not need the package to arrive so quickly!
They post 'testimonials' themselves. You have no option in their menu to post ANYTHING. Not even after receiving their goods. Overpriced stuff. Organic dried strawberries: 1lb for $18.99. FROM CHINA! LOADED WITH SUGAR and canola oil. 30 GRAMS OF SUGAR PER 40 GRAMS OF PRODUCT. It felt like I bought 340 grams/11 onces of sugar with a few strawberries in it.
Invoice inside the box did not have the prices. Only the list of what was ordered.
They DO NOT DO returns. They promised a store credit. Which does not show anywhere.

Received my order today, including allegedly light roasted Kenyan whole bean and Brazil
Nuts. The Kenyan is not light roasted, assuming it is Kenyan, but rather black
And oily. Delicate coffees like Kenyan and Tanzanian are ruined when
Over roasted. It tastes like crap and doesn't smell good either. I want a
Refund on the coffee. Tried it twice and got sick both times. They may have a disgruntled employee filling their orders. If they shipped what they advertised and what I
Ordered, I would have been a customer for life.

I was given as a gift chocolate covered walnuts. A huge bag GREEN BAG AND IT IS FROM NUTS.COM IT IS ON THE BAG AND ALL OVER THE BOX I RECEIVED. The sender told me they were purchased from Nuts.com. It was a gift sent to me. It was big balls of chocolate no walnuts except for chips that you could not even taste. Say what it is tiny chips of a few walnuts inside a ball of chocolate. Don't scam people into thinking they are purchasing chocolate covered Walnuts. Horrible company and the reviews mostly are probably friends and family scam reviews because I COULD NOT LEAVE A REVIEW.

We received a contaminated products which we became ill from. Contacted nut.com and they acted like idiots. Treated the whole affair like some grade school child -completely cavalier for a serious event that has two state Health Department investing the product. It was a chocolate mix from a company in PA contaminated with bacteria from which we go sick. Nut.com stated, CS, that they would get their food safety people involved -they have NO food safety people. Part of their problem is that they use bins and fill packages from the bins which result in really cramped, damaged, broken, squashed product - The product was tested and found to be contaminated. Since nut.com behaved like happy idiots we just will no longer order from them and await the state agency results. Go somewhere else to buy and be safe- your health is too important to be treated so lightly by Nut.com

Granola mostly rolled oats. Sickly sweet and very little fruit and nuts. The product source is also deceptive

Literally, this company could be my personal secret that I would not want to share with anyone because supply and demand might well price me out of their market but the company deserves great reviews. The product is always overnighted to me (I live fairly close) and they always follow up with emails requesting product reviews which shows that they genuinely care about customer satisfaction. Moreover, and most importantly, their product is amazingly high quality. I always order organic nuts and dried fruit from them and each time I am simply in another space of bliss while consuming them because they are so solidly enjoyable. I have ordered the organic salted cashews, organic mango, Turkish figs (a piece of heaven), and the trail mix (with dried organic pineapple!) Theirs is the best trail mix I have ever enjoyed. I just have one raised eyebrow about this company: who can get organic mango to look so beautiful without some artificial preservative? I have yet to ask them. I want to stay blissful but there has to be a catch.