OfficeFurnitureOnlineReviews 144

DO NOT BUY.

I ordered a chair from these guys back in January 2023 with a 3 year warranty and used it as a chair... not a resting post.

The headrest on the chair snapped off whilst I was sitting on it. I raised a warranty case, and Office Furniture Online's response was to suggest that I had been subjecting my chair to extreme circumstances. They would not fulfill my warranty case and had the balls to request me to pay to fix the case that their product had caused.

Terrible customer service. If your furniture breaks, do not expect any help from Office Furniture until you pay more for a product you have already bought!

AVOID. Wish I could give 0 stars. Spent £190 on a chair. But it took ma few weeks to assembled and test. Has a mark on it. And the headrest wobbles and is useless. I also find it extremely uncomfortable to sit on. Their customer service team found any excuse for me not to exchange it.
I think a cactus would be more comfortable and I will have to try and sell it. AWFUL EXPERIENCE, CHAIR AND COMPANY, AVOID AVOID AVOID

Ordered a chair on on Tuesday with next day delivery, three days on still waiting for the product. Called the customer service and was advised to wait 3 more days before they can re-send the product. The tracking number given doesn't even register on the courier's website, needed the chair urgently, very disappointed.

Constantly failing to deliver on their promises - Was promised again on Monday (7th day after the initial order) that the chair would be with me by Tuesday/Wednesday, just had an email saying that now the manufacturer has an issue and it wont be delivered as promised and I can order an alternative chair - When called to ask what options I have as an alternative the chap on the phone advised that the sales team is not picking up the phone... absolute joke, no one has any sense how to resolve a query in a way that it doesn't stress the hell out of the unfortunate customer who made the mistake of ordering something from your business!

Bought an office chair to use at home. The metal connecting the base to the chair snapped after 13 months of light use. I contacted Office furniture online as it is clearly a manufacturing fault. I was advised that they only offer a warranty for 12 months and as it was 13 after purchase they were not interested. I am disappointed in both the quality of the item and the lack of customer service.

Do not waste your time, first order badly damaged then replacement came which was more damaged then the first! Now stuck with two broken desks waiting to be collected

I ordered a desk 3 months ago and despite me sending several emails asking about the status of my package, I have received nothing but a tracking number. The tracking number has proven useless since the shipping company says it does not exist. I recently sent an email to their customer service address explaining that I wanted to cancle my order along with a full refund. They never responded, but something sketchy did happen within the app that I use to track all packages from eBay, Amazon etc... Previously, the app said the desk was being sold to me by officefurniture.com, nothing surprising there but after I sent the email asking for a refund the name changed to the name of my school board. The tracking number is the exact same as it was for the desk. I do not know what is going on, I wish someone would just let me know, and give me back my $200 that they practically stole from me.

In the pictures it gives the option to visit the store or view my order. If I click either of them it takes me to the page where something went wrong.

This is a second chance i gave this company and it was the last. I ordered a desk online which was listed as ready for next day delivery just to receive the email the next day that it will be 2-3 weeks before I can get it. After changing colour of the legs, the item was delivered quicker but once we opened it, it was 400mm wider then we've ordered. Company first demanded £75 for return but when we complained they refused to deal with our request. I would not recommend using the company. I definitely wont.

Some timeline for reference:
Ordered a £350 chair on 27th Oct.
Received a severely damaged chair on 28th Oct.
The first Contact customer care 28th Oct.
The first response from customer care 29th Oct, advising to send a video of the damaged chair.
Video sent 29th Oct.
No response from OfficeFurnitureOnly until 4th Nov.
Raised a dispute with Paypal on 3rd Nov.
Received a response from OfficeFurniture on 4th that a replacement is being sent and faulty chair will be collected at the same time.
Replacement received 6th Nov.
No sight/information about the collection of the faulty chair since.

No response to emails.
No one to answer their phone.

Overall the worst seller to deal with. Not recommended!

My order number is: *******

This is the most ridiculous online business i have ever seen in my life.

Order placed on 09/07/2020. 4 pieces on total, 2 with next day delivery, other 2 with economy because we didn't need them urgent.

On 15/07/2020 no delivery or email. After i sent email, most absurd customer support email comes back,"Your order is currently on hold as it was noticed that you had selected 2 different types of delivery"

They put the order on hold(still no idea why) and no update, no email or no call. No follow up or nothing.

After that so many emails back and forth, no idea how many times we said we want the order and they still sending non-sense support email with ZERO solution.

On 4th of August, still no delivery we paid next day for. And when i said, refund my next day delivery if you cant deliver next day, they say NO.

Some customer support lessons for you, it is FREE

- If you cant deliver next day, stop charging people next day.
-If you put an order on HOLD inform customer via email or phone.
-Learn how to follow up with pissed off customers.
- Stop sending non-sense support emails to your customers.

Most useless online business, do not deal with them!

Never will I use this company again. I placed an order for over £600 with them on the promise that it would be delivered either one day or two days after placing the order. Everything was fine. Until the day of delivery. The company were supposed to phone 30mins before delivery but they didn't. When I phoned at 3.30pm to see when they would be delivering I was told that they are now not going to be delivering. The customer service person was worse than useless saying that I could not have a refund. He would also not call the delivery company to find out the problem of why they would not deliver but would have to do it by email, despite the fact that he just phoned them to find out where they were. Please please do not touch this company, you have been warned.

BUYER BEWARE! I agree with the below comments the positive reviews have to be fake?! Trust pilot you need to check these reviews are genuine! Ordered a home desk week commencing 18th of May delivery date went by with no communications. I have emailed three times no response. You are not able to speak to any one on the after care department ( the option for speaking to after sales is even broken) just put through to a voicemail (after waiting 15 mins on the phone by sales team). I have requested a refund over a week ago and then this week I have had an email saying my product was out of stock and would I like to wait for new stock. I know these are challenging times but if you cant deal with orders, dont take them!

UPDATE: 25/6 The seller even tried to have these comments removed but I was delighted to provide the Trustpilot compliance team with the invoice and my unanswered correspondence to this company. If your reading this (thank you Trustpilot compliance team) you can be guaranteed if something goes wrong with your order, you will be sorry! Your warned!

Update 8th of July still no refund or communication! Credit card contacted to warn about this company.

I ordered a chair a month ago but I have not received anything yet. The order said that it would take 15-20 days to arrive but it's more than a month. I have tried to contact them many times by phone but they don't answer the phone even waiting for ages (and calls are charged). I also emailed a week ago and have received no response at all.
Update: After writing this review, I received a response and the chair arrived a few days later. In total it took 5 weeks to deliver as they seem to be busy with many orders. The chair is good and as described. I have amended my review.

Edit: Despite not hearing back from customer services, unexpectedly a replacement chair turned up today so I've given them a second star. I actually want a refund not a replacement as the back is hinged with no locking mechanism so not what I expect from an ergonomic chair. I have the right to return the chair but as mentioned below there is no returns information so I'm now back to waiting to hear from them. If they sort this out I'll give them another star. Watch this space.

I ordered an office chair. The box came promptly but all internal boxes had been opened and resealed and the chair appeared to be a previous return. I immediately contacted customer services and got a reply asking for photos. That, unfortunately was the last I heard from them. Several emails later and being on hold for days at a time I haven't got through to them again. In the end, deciding I would have to keep the chair, I assembled it, only to find it is faulty. There is no returns information which is against the law, as there is a right to refusal and return. I have reported this to Trading Standards.

I purchased a Silverline filing cabinet. It seemed ok at first, drawers opened and closed. After 1 week, drawers wouldn't open with all my medical patient notes inside. Took them 3 days to tell me how I could get into it. They sent engineer out who examined the filing cabinet carefully and he confirmed that it had been dropped. They wouldn't return it as it wasn't within 3 days and they said I couldn't prove that it wasn't me who dropped it! They fob you off with manufacturers T's & C's and take no responsiblilty themselves even though the contract is with them. I sent it back but they charged me £70 to do this and the original cost was £156. Will never purchase from them again.