Oh PollyReviews 564
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Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...
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Oh Polly Reviews Summary
The company has garnered significant criticism for its customer service and product quality, with many customers expressing frustration over poor communication, delayed shipments, and complicated return processes. Issues such as receiving defective items and inadequate support have led to a pervasive sentiment of dissatisfaction. However, a few customers noted positive experiences with prompt responses from individual representatives, suggesting that while there are pockets of effective service, systemic issues remain. Overall, the feedback indicates a troubling pattern of reliability and accountability, urging potential customers to consider alternatives before making a purchase.
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I bought a dress at Oh Polly and the chest was too big for me, I tried it on to look if it fits, then I send it back to Oh Polly. Now they say that they noticed "marks on the inside" which isn't possible because I only tried in on. The tags are also still attached even on the outside, so I can't wear it like that even if I wanted to. Now they send the item back to me and I can't get my money back. I think this is very unprofessional because the customer should be able to try it on and send it back it back if they don't like it. You can really see that I didn't wear the dress and I just want my money back. Never buying here again.
Awful dress. Very poor quality. Had red marks over the dress. Won't be ordering again. The dress looked nothing like the picture.
Hello - thank you for your feedback. I am so sorry to hear that you have received an item from us in less than perfect condition. If you send over an image of this to our customer service team at hello@ohpolly.com or alternatively, you can contact us on Facebook, Twitter or Instagram at@ohpollyhelp, we will look into this for you right away and give you the option to choose a solution which suits you best. Thank you so much and so sorry again for the trouble.
Lizzy was amazing! I had a Question about my order and she responded right away. I also needed a size exchange and that was handled right away! I definitely recommend this company. The quality of the fabric fits my body like a glove. Thanks again!
Hi Lauren - thank you very much for your lovely comment! We are so glad to hear that your item fits so well. If you need any further assistance then please feel free get back in touch with us!
Over the last few months, it has been difficult keeping track of all of the return period extensions due to Covid, so when I found out that I had missed the return period by 3 days, I was devastated. Luckily, I reached out to the team and Jess and Katie were able to help get my issue resolved. I sincerely appreciate their help, great customer service like theirs is so wonderful to encounter. I will definitely remember this when shopping here in the future.
Hello Nathalie - thank you for your review. I will pass on your kind words to Jess and Katie, they will be delighted with your response! Have a great week.
I have always been a size 6/8 however the dresses are so tight and sizing is not accurate at all that the last dress I bought a size eight to be on the safe side and it was still so tight. I had to buy two dresses in different sizes as previously it's so hit and miss. I think a lot of the time the dresses are really uncomfortable with no stretch at all as well. The zoos are an absolute nightmare they are always cheap tiny little zips that are hard to fasten. The dress that actually fit me perfectly I wore once and the strap broke. They wouldn't refund as I had worn it. I found it really unfair and I had only worn it for a couple of hours and the strap completely came off. I hadn't even had the garment 24 hours. Poor customer service! I think the clothes are highly over rated for what they are, yes they look pretty but very expensive, bad customer service and overall fit is not good at all, especially if you have boobs bigger than a b cup!
Hello Kathryn - thank you for your feedback. I really apologise for the bad experience you've had with us! We have a size guide next to each product on our website showing the measurements in CM or inches, if you require any assistance with this then one of our customer service agents would be more than happy to advise the best size for you. Due to the nature of some fabrics they can run quite small, if this is the case then we will note this in the product description and will advise sizing up. We will happily send you a replacement if we haven't already - please get back in touch as we look forward to resolving this for you!
I had a couple of issues with my order, so I messaged the customer service team. I had a response almost immediately from Yasmin. She was so helpful throughout and was so kind. No query was too silly for Yasmin to deal with, she made me feel like she genuinely wanted to help. Everything was sorted in such a short space of time that I even got to wear my oh polly dress on my birthday!
Thank you so much Yasmin! I will definitely be ordering again.
Hello Chel - thank you so much for your kind comment. We are so happy that you got to wear your birthday dress as planned! Be sure to pop over a message if you need anything else.
Yasmin helped with some queries i had with sizing and colour as i was buying for my partner. This was really helpful and my queries were dealt with efficiently.
Hi Joe - thanks for your review, we really appreciate it! I will make sure to pass this on. Have the best week!
Moya was very helpful as there was a mistake made in a return and I wrote a complaint and quickly got a reply back.
Hi Maddie - thank you for your feedback. We're glad to hear that Moya was able to resolve your complaint quickly! Let us know if there is anything else we can do for you.
First place I'd look for a dress or two piece if I was having a night out or special occasion. Only problem I have to worry about is not getting the same dress as my sister or friends! As we all end up turning out in oh polly dresses. If I have a oh polly dress on I always get people asking where it's from just love.
Hello Kaylie - thank you very much for your kind words, this is much appreciated. We love your choices, you look great in these! Have a lovely week.
Was really pleased with the service was helped straight away by a lovely team, thanks a lot girls :)
Hi Ellie - thank you for your comment. We really value your feedback! We look forward to hearing from you again.
Ordered a dress for a family occasion. Sadly
Later that day it was cancelled due to a Family illness. As soon as received it I posted it back without even looking at the dress. Iv now had an email saying it's been posted back as had marks on! THIS IS ABSOLUTELY IMPOSSIBLE AS IT WAS NEVER LOOKED AT NEVERMIND TRIED ON! ABSOLUTE LIES! Iv reported them today as what they have said is utterly ridiculous. They seriously need to see who's checking these dresses., and if this is a ruse to stop refunds as there are hundreds of reviews saying this happened to them! I will NOT accept this and trading stands are now being involved...
Hi Francesca - thank you for your feedback. I am extremely sorry that this has happened, our returns policy is not meant to trouble customers in any way so I apologise that this has been the case for you. If you haven't already then please send us an email regarding this and we will look into this further with our returns team! Sorry again for any inconvenience.
Can you please do a bikini cup size that's bigger than a B? I don't know why so many shops do it but why are bikini tops always in sizes 6, 8, 10 when there are obviously women who are a size 8 back but a DD cup?! Makes no sense, just use bra sizes. I know so many people who feel the same way.
Hi Lorraine - thank you for your feedback. I am very sorry to hear you're having trouble making a purchase and please trust we work hard to ensure every shopping experience is a smooth one so we're therefore very interested in getting this resolved for you. The reasons your payment may decline are as follows; if the billing details do not match the cardholders, if you have high chargeback activity on your account or finally if you place too many orders in a short space of time therefore flagging your payments as suspected fraud. Regardless, please pop an email over to hello@ohpolly.com and we can assist with this. Sorry again for any inconvenience.
I ordered from ohpolly not too long ago and the material is nice but the sizing isn't that great, and also if you try to make a return you have to pay for shipping which isn't fair because you already pay a decent amount from their site, I paid 15$ just to return something that was too small. So I wouldn't buy from them again. Terrible site.
Hi Melody - thank you for your feedback. Our design team work extremely hard to source the highest quality fabrics so it's great to hear you've been happy with their choices! On the other hand, I'm sorry to hear the sizing wasn't right - we use UK sizes and have a conversion guide available on our website to assist our International customers. Additionally, we will also include sizing advice within each product description, for instance our satin pieces contain very little stretch so we typically recommend sizing up in these. We're also working on a free returns solution which should be coming to Oh Polly in the next few months so please bear with us. In the mean time, please pop hello@ohpolly.com an email with your returns receipt and we'll happily reimburse $15 for your inconvenience. Sorry again for any trouble caused.
I bought a co ord skirt and top from this site, after having them a week or so I decided for the money (which I thought was pricey in comparison to other sites) I wouldn't wear them enough, and they looked quite cheap.
I returned both of them with the tags on within the returns policy and I was denied a refund for the top as they said it had been worn! I had literally tried it on a few times! The tags were still on the top as well! I emailed them and they didn't want to know.
I would stay away from this site because of this.
I've never had any problems with any other sites like PLT boohoo etc.
Hi Kari-ann - thank you for your feedback. I am very sorry to hear you've had an unpleasant experience. We absolutely pride ourselves on the quality of our pieces and therefore have a strict returns policy whereby items are only accepted back in their original condition. In the rare event an item arrives back at our warehouse in a less than perfect condition, we will pop it straight back to the customer so they're not left out of pocket. We always photograph any items that are refused by our returns team so if you'd like to appeal this decision, please contact hello@ohpolly.com and we can look into this for you no problem! Sorry for any inconvenience in the mean time.
Ordered two dresses from Oh Polly over the last 3 months. There sizing guidelines never match the product. It cost for delivery and costs to return or even exchange a product for a different size!
Hi Bethan - thank you for your feedback. I am really sorry to hear you've been left feeling disappointed by our sizing. We use standard UK sizing and always include sizing guidance within each product description - ie. Our satin pieces contain little stretch so we recommend sizing up in these. With regards to delivery, this is free for UK customers and we regularly run free shipping promotions for our International customers too. Additionally, we're also working on a free returns solution which should be coming to Oh Polly in the next few months so please bear with us. In the mean time, please pop hello@ohpolly.com an email with your returns receipt and we'll happily reimburse any return postage costs incurred. Sorry again for any inconvenience.
First of all all dresses suits curves and they all are super sexy and feminine than shipping is super quickly and they keep you update, also even if once I had an accident courser fault they give me a refund immediately I'm super happy and I'm a big fan of them also I got frustrated when I see thousand of brands like babyboofashion who explicitly copied everything from oh Polly! They shouldn't be able to do so!
Hi Sohela - thank you for your feedback. We're delighted to hear you love our products and the service our team provide in the rare event something goes wrong with your order. We hope you continue to shop with us, and we really appreciate your loyal custom!
I bought two dresses off this website & i'm honestly pretty happy with them. I'm an American size 4 so I got an 8 and they both fit snug but I like the tightness of the dresses. On the one dress I ordered the straps broke after the first time i took the dress off but thankfully it looks better without straps. I have no complaints for the second dress but I haven't worn it yet. Although I actually like the quality of the dresses i definitely think for the price i paid the straps should NOT have broken. Like i said, I got lucky because I can still wear the dress and I was originally worried when I saw a lot of bad reviews about people being scammed. While i love my dresses i'd just be very careful and prepare for possible disappointment because there are a LOT of bad reviews and it costs $$$. But if you're willing to spend it then you might just end up loving your purchase :)
Hi Naomi - thank you for your feedback. I am very sorry to hear your dress became damaged after one wear and you're absolutely right in thinking this is completely unacceptable. We have strict quality control processes in place and so I really apologise for this somehow slipping through the net. As you're happy to keep the dress, please pop us an email (hello@ohpolly.com) and we'd be more than willing to apply a discount for your inconvenience instead. We are aware that sometimes things can go wrong with your order, but please trust we will always do everything we can to turn a negative experience into a positive one! Thanks Naomi, we look forward to hearing from you.
The quality of the clothes and bikinis etc is not good at all, prices are ridiculously expensive, their sizing is awful- they don't do sizes larger than a 16 and their clothes are SO TINY and fit terribly! Bo and Tee their "sport" brand is just as bad! All the sizes are super small fitting, not stretchy material, uncomfortable to wear and even sore! Totally impractical, and returns seem to be impossible. Don't waste your money on fast bad quality fashion!
Hi Andrea - thank you for your feedback. I'm really sorry to hear you've been left feeling disappointed by the quality of our pieces and consequently our returns process. We work extremely hard to source the highest quality fabrics and this is reflected in our price points (alongside paying our talented team an above living wage). If something isn't right with your order, you can either use the returns label included in your package or simply create one on our website. If you're a UK customer, you also have the option of returning via Asda for just £1. Regardless, if you'd like any further assistance, please do pop us an email (hello@ohpolly.com) and we'll be more than happy to help. Thank you and sorry for any inconvenience.
Brits must have small tits because all of the dresses were cute, but the cup size for a 34C would not hold my left nut! Now the girlfriend is stuck with no return shipping assistance and these Oh Polly morons are too stupid to even have a contact phone number. She is even ordering more dresses from them against my advice. Don't buy from these jack offs unless you are a flat chested waif with money to waste.
Hi Jeff - thank you for your feedback. I am very sorry to hear you've been unhappy with the sizing of our pieces. We use standard UK sizing and always include sizing guidance within each product description - ie. Our satin pieces contain little stretch so we recommend sizing up in these. For dresses containing cups, these are based on a D cup which is the average size in UK. If you're above a D cup, we'd always suggest sizing up in these styles. With regards to returns, you should've received a label within your package or alternatively you can create one on our website. We have a US returns address which is: Oh Polly c/o WN Shipping USA 475 Doughty Blvd Inwood, NY 11096 and refunds/exchanges are processed within approximately one week. Hope this helps and sorry for any inconvenience.
I'm not a huge fan of trying new clothing places but after looking at hauls on oh polly made me feel confident about them. Nope I was wrong, I was so excited to see the package from them in the mail, and when I opened it, it wasn't what I ordered and completely wrong size. And I waited for a month to get it too. I'm so disappointed and upset because this was supposed to be my going out dress for my 21st Birthday and I'm stuck with a cheap shiny mermaid looking dress that I paid $50 for... so I will never order from here again. Save your money and time this place isnt worth it!
Hi Alyssa - thank you for your feedback. I am really sorry to hear that we have made a mistake with your order. Please trust we would never knowingly send out incorrect goods to customers and I can assure you this has been a genuine case of human error during an extremely busy time for us. Please can you pop us an email with your order details and a photo of the item you've received in error, and we'll be more than happy to post the correct item out to you using express delivery. Sorry for any inconvenience.
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Hello - thank you for your feedback. I'm so sorry to hear that you've had a negative experience regarding a returned item. Our returns policy states that items must be returned unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached, so sadly we are unable to accept back items that have been marked. Provided that your item is in saleable condition we will of course accept this back and issue a full refund back to you. If you believe that we have misjudged this then please do not hesitate to get back in touch with us and we will chase this up with the relevant team to review. I am extremely sorry again for any inconvenience by this.