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OnlineVitalUSReviews 147

1.7

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OnlineVitalUS Reviews Summary

OnlineVitalUS has a rating of 1.7 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnlineVitalUS most frequently mention birth certificate, credit card and phone number. OnlineVitalUS ranks 26th among Birth Certificates sites.

service
7
value
5
shipping
5
returns
5
quality
6

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Florida
1 review
46 helpful votes
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Last week, I was unfortunate to experience a robbery at my apartment. They stole many things, including my birth certificate. I reported it to the Lincoln police here in Nebraska, but they said I couldn't prove it. So I needed to order a new certificate to have it mailed to me. This is where this company came up. They were so benevolent, and the most important, they were human to me. Service completely recommended.

Date of experience: December 27, 2018
Minnesota
1 review
1 helpful vote
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Waste of time
December 19, 2018

Using onlinevitalus.com is an absolute waste of time. You fill out all the information online and all they do is put it onto a form and send it to you. You pay 47.00 for this service. You then have to take the form they send you and go get it notorized and mail it in with you additional money for birth certificates. It was a waste of money for me but i also should have done more research. I went and used the service through vitalchek and requires no leg work from you.

Date of experience: December 19, 2018
Florida
2 reviews
64 helpful votes
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It turns out that...
December 14, 2018

Not long ago, I decided to move from my hometown Ashford to the city of Montgomery in Alabama. And we all know the inconvenience of having to move. During the move, I lost several things, including my birth certificate. As you never know when you may need to provide additional proof of identity for a job or a bank related issue, I decided to get a new one. I trusted this company for it and honestly, I had a satisfying experience. Of course, it wasn't the easiest thing in the world because you have to fill the form by yourself, but anyway, I've got it.

Date of experience: December 14, 2018
New York
2 reviews
2 helpful votes
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Big Mistake
December 12, 2018

I filled out all the info for a birth cert. Asked for it to be expedited this was 2 days ago, I have never received and email confirmation I called numerous times and sent emails to see how long it would take and not one response even though they say they are available 24/7. I am now trying to cancel but can't get a hold of anyone. But of course they charged my credit card

Date of experience: December 12, 2018
Michigan
1 review
2 helpful votes
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When the payment wouldn't go through after using safari and chrome web browsers, I happened to call a phone number for the state I was trying to retrieve my docs... I was advised by the person in the state department, that "onlinevitalus" was NOT associated w/the US state, at all! I called the BBB, they said only deal w/". Gov" extensions. This co. Is NOT in the US, it is IN SPAIN! Hopefully, I won't get scammed on my cc nor my personal info. Am thinking of calling the FBI and or anywhere else I can to check these guys out!

Date of experience: December 10, 2018
Philippines
1 review
47 helpful votes
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Customer experience
November 26, 2018

To enroll my daughter at the Cheerleaders team, I was requested for her birth certificate. I was surprised by it, but the school told me that there's often asked for the age requirement. Anyway, I was extra busy so I didn't have time to go to the central offices here in Montana. So after looking online, this company seemed to offer a fast service. Once their team reviewed the application, I received by e-mail personalized and easy instructions to finally get the birth certificate. I see that there are more negative reviews than positive ones, but I can guarantee to anyone reading this that my experience was a good one. The shipping was a bit slow but in the end, their team made a good job.

Date of experience: November 26, 2018
Nevada
1 review
4 helpful votes
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This is a RIP OFF
November 15, 2018

They say they are going to get your certificate for you but that is not true! All they do is send you a link to get the paperwork which you have to print and fill in what they didn't, pay more money to he state of your birth, then send it in yourself! Meanwhile they have your $49! DO NOT GET SCAMMED!

Date of experience: November 15, 2018
New York
1 review
47 helpful votes
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Not a bad experience
November 7, 2018

To get a new copy of my social security card, I was asked for my birth certificate. After looking online, I decided to give a chance to this company because of its quite acceptable price. Everything was as explained on their site except the delivery time. I thought it would be faster, but apart from that, it wasn't a bad experience.

Date of experience: November 5, 2018
Arkansas
2 reviews
6 helpful votes
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I just paid for them to fill out a free document I could have done myself, they don't even ship it for you.

Date of experience: November 2, 2018
Georgia
1 review
3 helpful votes
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I feel like a fool giving this company vital personal information
With absolutely no results. I paid no
Attention to their confirmation email
That stated, "Once the review is complete,
You will receive your mistake-free application along with the personalized
Instructions so YOU CAN COMPLETE THE PROCESS." They do absolutely nothing. One can do the same thing for free by contacting the appropriate vital records department in the county in which one was born.

Date of experience: November 2, 2018
New Hampshire
1 review
4 helpful votes
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If I could give this company a -0 I would. They charged $49 for a form that is free on the TX website that I had already filled out. When I wrote them asking them about all of the work they presented to me in writing which was from the legit website, they didn't respond. All I got was a recording and while someone would call, they would hang up and then conveniently waited until they could leave a message. Even the Texas Dept of Vitals said they're scammers. DO NOT USE THIS COMPANY. Now I've got to lawyer up.

Date of experience: October 25, 2018
Florida
1 review
5 helpful votes
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Update- Excellent Resolution
October 23, 2018
Updated review

As a follow-up to my initial post, I contacted Online Vitalus and they refunded my purchase in full! I should have contacted them first before posting and that is my bad. They were courteous, prompt, and responsive. To those of you that did not follow up with Online Vitalus, I hope you learn from my mistake- contact the vendor first before expressing your feelings.

Date of experience: October 22, 2018

Rip-Off
October 21, 2018
Previous review

I am totally upset with their misleading marketing listing on Google, and I intend to post to every social media outlet their action. I thought I was purchasing a copy of my birth certificate directly from the state of Connecticut when I went to their website. They should have highlighted in bold capital letters that they were simply gathering my data and forwarding it on to CT. I would never have paid them $49 for this service because I am totally capable of doing this myself. I'm contesting the charge on my credit card.

I am also contacting the State of CT and informing them of their misleading listing.

Date of experience: October 21, 2018
California
1 review
0 helpful votes
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Process ran smoothly
October 24, 2018

My insurance company requested my birth certificate to take profit of the insurance benefits coverage. I was on a rush so applying online was the best option. I didn't check the reviews from this company until I submitted my application. So when I read the bad reviews I was a bit scared but the process ran smoothly. The only thing that wasn't good enough was the shipping time. It took longer than I expected.

Date of experience: October 22, 2018
Virginia
1 review
2 helpful votes
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I thought I was submitting my information properly until I received my certificate application then I proceeded to fill-in my information again to submit it again to proceed I had to pay $49.00 the second time. I still received the same certificate application.and I have paid $98.00 what a sham

Date of experience: October 16, 2018
Texas
1 review
3 helpful votes
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I thought I was dealing with the state I was born in but it was not. All you get is a prefilled form that you have to mail in with an additional fee. You can do this by yourself. So save your money.

Date of experience: October 9, 2018
California
1 review
0 helpful votes
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A total rip off
October 6, 2018

Total scam sent in 59.00 and filled out and mailed all required paperwork, and after more than a month of waiting tried to find out what happened, then tried to get a refund and got nothing but a run around..

Date of experience: October 6, 2018
Georgia
1 review
2 helpful votes
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Update to my Caution review
September 27, 2018

Well my dispute over their charge to my Old Card is still active. I did immediately cancel the card they charged to and subscribed to 2 Credit Monitoring services. On the day I was taken my card was charged $49.00, the next day, after I cancelled my card they recharged the same card $49.49. The Bank returned my money and I have use of it pending the outcome of the dispute. If you plan on fighting this type of scam there are a few things you can do to increase your chances of getting your cash back. Save all E-mails you receive, take Screen Shots of all information, i. E. Charges, receipt numbers, everything from the website itself and if you can check your bank account online, what you are billed by them and check it often. If you can catch them increasing their charges to you it will help. My spam emails have skyrocketed and most are pretty sick, the Monitoring services have notified and saved my information Twice from being sold on the Dark Web and my Bank now asks me to OK every charge to my new card before it goes through. Sounds like a lot of trouble but it's really not, I'd rather have this minor inconvenience than letting some scammers rip off my hard earned money. I'll give one last update when this business is concluded at the end of my 45 day dispute period.

Date of experience: September 27, 2018
Texas
2 reviews
56 helpful votes
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What I was looking for
September 25, 2018

I needed a birth certificate to get my car's licence and this site offered me what I was looking for. The process was smoothly and convenient. But, as other users said, the delivery was quite slow. Besides that, their customer service team was resourceful.

Date of experience: September 25, 2018
California
1 review
4 helpful votes
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All this site does is have you fill out an online form, that they then use to write your into into the actual state form, then they send you a link to a pdf version of the state form with your into already in there. Then YOU have to finish filling it out, THEN you have to PAY the state fees and mail it in on your own. You basically game the company $49 to show you where the application is, which is online/free to obtain. I thought they actually went and got the certificate for you, paid the fees, and mailed it to you. If I knew they literally did NOTHING I would have printed and sent in the form for just $25. TOTAL SCAM. DO NOT USE!

Date of experience: September 13, 2018
Florida
1 review
3 helpful votes
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Scammers
September 6, 2018

They don't even have anything to do with the vital statistics office. They gice you your info which is public record anyway, charge you $49, tell you to download forms, then from there you might be abls to order your certificate, for an additional charge, of course.

Date of experience: September 6, 2018