First of all. All of their $#*!s are at zumies and 21FE for much cheaper price. The worst thing comes in when you want to work there. I have done an application 6 months ago. And i kept asking them if im accepted or not. Simple question. Then they keep telling me to wait. Because they need to see when they can gove me an interview. From that day. I have seen 5 new workers working there! And they still havint called me to even say if im not accepted. I asked them to please let me know. Because if im not accepted. Whore cares? Ill apply somewhere els. But they made me wait. And i lost 6 months of my time not working.

They are bunch of ammature 15 year olds working there.

PACSUN = GET THE $#*! OUT.

Not normally one to complain. But ordered clothes for vaca last TUESDAY it didnt ship until friday. Sat in KS for 4 days. When i looked it up it said my package would be here wednesday, which i leave thursday so that was perfect. Then it changed to be delivered friday... seriously. NEVER had any issues with shipping. NEVER had to wait this long for a package. If i would of known it was taking this long i would of done two day shipping. Which probably would of been 4 days. Thanks for wasting my time and money

I had made to separate orders online, one order being 2 pairs of shoes and the second being about $177 worth of merchandise that I got for $53 (waited a while for a good sale lol), after placing my orders I google "Pacsun delivery reviews" and come to my surprise the reviews were God awful, so I was scared, the reviews stated things never coming, things being wrong, even getting OTHER people's orders. Lol, everything came out fine and in a timely matter, I'm more than happy with my purchase!

My family and I recently visited PacSun in Monroe Ohio (outlet). We were in the store for about 2-5 mins not sure but I know for a fact as soon as we walked in seconds later 2 security guards were coming in and eye balling us specifically. I'm far from stupid I already know what is going on at this point. They watched our every move. There were two employees and one of the girls approached us asked if we needed any help and that was it. The other employee just watched us. There is only a couple of other people in the store the store was not crowded at all at this point. They continue to watch and it made all of us very uncomfortable and irritated, but we ignored it. I proceeded to the counter to pay for our things and the lady said did u find everything ok, my fiancé said yes but we didn't look as much as we wanted because you guys called security for some reason to watch us. Then all of a sudden the other employee comes over to the counter in a very rude and unprofessional manner clapping her hands with every word and twisting her head being very rude. Saying I called security because you guys were to loud and I heard a cuss word. Smdh. I politely at first said to her well we didn't mean to be loud but your being very rude and unprofessional and that's not how you handle anything for one there is no need for the head rolling and the clapping of the hands. First thing we all work and we damn sure don't have to $#*!in steal from this store or anywhere else. PSA not all black people steal not all black people not work and live off the system. Not all black people are rude I am a nurse and I deal with $#*!s daily but what I will never do is argue with them or speak To them in a rude manner. It's unprofessional i don't give a damn where your employed. We were not rude at all but the head rolling and hand clapping pissed me the $#*! off and as it escalated I used a few of my own choice words. The racial profiling is very real and it's $#*!in ridiculous. I will never shop there again, oh and I didn't purchase what I was going to by either. Their corporate office wil hear about this.

NEVER GOT MY ORDER! EXTREMELY POOR CUSTOMER SERVICE! I will NEVER order from Pac Sun again, as long as I live! My order was NEVER delivered to my house because PAC SUN had the wrong ZIP code on my address (i gave the CORRECT ZIP when I ordered), so it was delivered miles and miles away in North Jersey. Pac sun will NOT refund my money OR send new merchandise out to me. I was told to file a police report and the police said they cannot do anything because the address was NOT MY ADDRESS on package. CLEARLY IT IS PAC SUNS FAULT. There goes $300 DOWN THE TOILET.

I ordered from Pacsun for the first time on March 7, then 12,2017. Clothes took a bit longer to arrive I expected, comparing this clothing company to the other ones like Forever 21, Hollister, etc. It was 7 business days, excluding weekends, so 10 days total. Everything came in good condition, and I only ended up returning two things because 1. The fit made me look wide for a jacket 2. The color of the sole of these Vans sneakers were off (brown instead of tan). There's a sticker attached to the invoice inside the package for returns, which may lead one to think returns are free. However, fine print says "$7 will be deducted from your refund."

I ordered a few pairs of jeans from them in January 2017, and when I got them in the mail my regular size was giant. I went to send them back but noticed I would have to pay 8 dollars return shipping ect., so I didn't want to go through the hassle so I just kept them. Pac Sun kept emailing me to make a review, so I did and left a 4/5 star review stating that both pairs of jeans were bigger than expected, but still cute, and I recommended that others size down. That's it. Well, today I get on the website to look at jeans and came across the pair I had received and saw where they had used my name and the date that I posted my review and made up their own corny praise 5 star review for the pants, but my actual review was no where to be found. How shady and weird. I find it really disgusting that such a reputable brand would manipulate a review that was just trying to be helpful. I will never shop with the dishonest company again!

I ordered a jacket for christmas, it was too small, returned it on 1/4 asking for the next size up.
1/12 package arrives at their processing center
1/24 no further tracking information, so I contact them asking when I would be seeing my package. They tell me "it will be processed on or before 1/24, once processed please allow 1-2 business days to pack and prepare the shipment. It will ship out 2nd day FedEx, and you should receive it in 2-3 business days." okay, so I should see it about 1/31.
2/6 still haven't seen my package. Contact them again asking for a tracking number. They reply "please provide us the item and size you prefer for us to process your exchange" wait, wtf, 1-that information was on the return slip I included with my returned package. 2-this step was supposed to be completed on 1/24.3- if there was not enough information provided on the return slip, you have all my information and should have contacted me.
I don't know what went wrong with my order, or if the staff is always this worthless. But this was a ball dropped by multiple people across multiple departments, so that says to me there is something very wrong with how this place is being managed. Don't waste your time or money here. This is the absolute worst exchange/ return process I have ever been a part of. And I will never waste my time or money here, in store or online, again.

Placed an order on Black Friday for 12 items, Received 4 items in delivery, non of which were on my order. Checked the invoice and the 4 items didn't match my order or the items shipped. Contacted customer service & waited 45 minutes to speak to actual person. Long story short after 3 emails & 2 phone calls later I was told they would refund my purchase minus shipping costs and the items I ordered weren't available anymore. No offer to compensate for missing sale prices, but they were willing to refund my shipping. Wow how generous, refunding my money for shipping on items I never ordered! I'll never shop there again.

I ordered a shirt on 12/17 and it is 12/28 and still have not recieved it. I called twice and George and Sydney were useless just saying it is fedex's fault and there is nothing wrong with their online customer service. They even charged extra 5$ for shipping. Unbelievable! I asked to talk to their manager but their manager was a chicken. Sydney said the manager will call me between 1-8 hours. Wow! That means never. So NEVER ordering anything online from PacSun again. No one should!

I placed a order a December 16th because website said get before Christmas and free shipping. It is December 22 and it is sitting in warehouse. I asked customer service and Helen was rude and said items are shipped within 2 days and it's been 6, so she doesn't get it? Then second email she changed it to 3-4 days?! Then she said "just refuse the package if it arrives too late" it's NOT the point HELEN! This is a Christmas gist that I purchased because the website claims it would be here and it won't be! And it is not jus Christmas, they are always slow shippers, guess I know where i won't shop anymore. I ordered 3 other items that day from volcom. Com and they came as fast as they said they would! Thanks for nothing pacsun.