I get black friday is considered a huge sale and is very busy. However, I also think it is the employees job to have knowledge about the sales and products. I love pacsun, but i was disappointed with my visit today, November 25,2016. I went into a Pacsun store and considering that it is Black Friday, I was given a little hand out with the store deals. There was a BOGO 50% off sale which included some exclusions. There was also a deal saying "$15 Bodysuits" and i looked around card to see if their were exclusions on the bodysuits and to see if it was for selected styles only, and there was no specification. Therefore, I found a bodysuit i really liked, and decided i'd ask an employee about whether or not it was included in the $15 sale. The employee told me "yes that one is $15." I even asked 3 other employees about it just to make sure and i got the same answer, yes. So i felt content about it and went to go pay for the item... then was told that it was NOT a sale item. Its upsetting when theres a big sale going on and employees don't tell you accurate information. However, in the moment i was loving the bodysuit so i bought it at its full price of $32. But now, im going to return it because I dont think its worth it anymore. Not to mention, I decided to return it in store a few hours after the purchase and was told to go in line to return. After waiting 10 minutes to return it, an employee told me that they cant do any returns as of today until Monday because the system is "too slow" and that "its too busy". Oh really? Because at other pacsun stores, returns and exchanges is still allowed on black friday. I use to be a huge fan and loyal member of pacsun, but now i dont know how i feel anymore.

More than half my closet is from their store. I absolutely LOVE them and could not be more comfortable and excited when i go into their store and talk to them. At every PACSUN store i go into the workers have the best attitude and most of them are so chill and their all so easy to talk it it is amazing! Everytime i have trouble with my order, which is rarely with them), i always go in and they help me figure it out. I totally recommend it! Even though some of their stuff can be pricey, it is totally worth it and they have amazing discounts!

Let me start with that I am YELP elite and I normally give excellent or "benefit of the doubt" reviews. PacSun however, has the most atrocious system that it almost a parody of bad customer service. What went wrong? What didn't go wrong is a better question.
--11 day shipping only to find I was sent a pair of jeans instead of the sandals I ordered.
--an "automated" I'm sorry email and assurance I would be sent the item 2 days ofter shipment (it's been longer)
-- The order DIDN'T ship for 3 days and I will have to wait at least 2 more before I get the item.
-- Summer is going to be OVER by the time I get these sandals. I ordered all of my converse shoes from Journeys after this experience and I didn't have ONE issue. Take notes PacSun, I will NEVER do business with you again.

On July 3,2016 between 1 to 2:30 p. M, I went to the store to buy a gift card ($25) for my daughter's best friend, I paid with my debit card, and we were surprised when she called us today 7/16 that how much was on the card, we told her $25. Then she told us. "No, it says that the balance is $0". It was so embarrassing, because we got here that gift card for her birthday, we called customer service, the lady said you need go to the store and they'll put your money in the card, I drove for 1 hour to go there, and when I was there I talked to the manager Karina Rojas, she said I'm sorry but I can't do nothing about it, because I needed the original receipt, obviously Ii didn't have it, who keeps a receipt for a gift card? I showed her my bank statement, but she didn't believe me, I called customer services 4 times, I spoke with a manager and nobody solved my problem, after 3 hours of being stressed out, I called again to customer service and and a nice lady told me that she could help me, so she gave me a support service phone number, and finally they solved my problem, so please check your gift card balance before you leave the store, I have no idea why the cashier didn't put the money in my gift card, what did she do with the money?

I bought a dress at PacSun and washed it and the color bled and the zipper broke. I had the receipt and tags and took it back - they only do store credit! Scary they don't back their products and only give store credit. I wont be shopping there anymore - try Tillys!

I ordered a Christmas gift for my boyfriend on 11/30/15 and they told me it would take 5 days they didn't send me a conformation email or tracking information. So the 7th of December came and I emailed them they told me not to worry and that it would be here in the 11th they finally sent me tracking info. Still didn't come so I called again no answer, emailed them no answer. Now when I track it it says it's coming the day before Christmas. So December 24th comes STILL no package. My boyfriends gift didn't come until today 12/28/15 so I'm calling customer service I've been on the line for 20 minutes no answer whenever I send an email they do t respond I just want my money back at this point.

Went to Glouster Premium Outlet store last Monday when I saw signs for Entire store BOGO! Apparently, Pac Sun has there own definition of the word entire and it doesn't mean "everything". The disclaimer in size 3 letter font stated select styles but since I couldn't read the tiny print and didn't think I needed to get further intepretation of the word entire, I got got in line to purchase my son some clothes for Christmas. At checkout I realized that I had been scammed and asked to speak to a manager. I had the very unpleasant experience of being scolded by a manager named "Jackie". She was rude and down right nasty! I got so upset, that I demanded a complete refund! The next day I called Pac Sun customer service line but only got voicemail and I'm still waiting for a call back! Today I went shopping and got my son's clothes! You can be sure it wasn't at Pac Sun and I won't be shopping there again!

Ordered on 12/3/15 "express shipping", here it is 12/17/15 STILL NOT HERE!
Previous order was cancelled, by them, I had to call and ask where order was, and was told they were out of stock, "Would you like a refund"? No, keep my hard earned money, you idiots!
NEVER AGAIN

PacSun's policy "we can not change or cancel an order" is absurd! We placed and order on Thursday, 12/3 - paid for 2-day "express shipping" and finally received the package today - Monday, 12/14. I have called their customer service number at least a dozen times - and have been on hold for literally hours. After an hour listening to their "hold" music, I finally spoke with a very pleasant woman who promised me that they would credit our "express shipping" charge --- guess what? No such thing has occurred.

I will truly never again order from PacSun

I ordered a jacket 2 weeks ago. TWO WEEKS AGO! I called and they said everything was delayed because of the holiday season but on the same day i ordered other stuff from bigger companies such as victoria secret and steve madden got free standard shipping and got them within 5 business days maybe even less. I got an email for my order saying it will be at my door by the 12th of december. But no i check it know and it says earliest december16th like no i am no longer going to purchase off of pacsun.com i want my time and money back

I ordered a shirt for a Secret Santa exchange two weeks in advance for a friend, and it just shipped today! I emailed them 3 times and never got a response, then had to call 2 times just for them to say it just shipped and have to wait 3-6 business days. It ruined the gift I was planning to give and now have to give it late. By the way, I never received a confirmation email or an order number and the only way they were able to find my order was because I ordered it through my account. Only go to pacsun in store, never on line again.