PatPatReviews 6,266

Hi Jessica,

Thank you for sharing your concerns with us. We truly respect and understand your decision to prioritize supporting companies that ensure fair wages and safe working conditions—this is an important value that we take seriously as well.

At PatPat, we are committed to ethical and responsible practices throughout our supply chain. We work only with partners who follow strict compliance standards for fair labor, safe working environments, and responsible production. We also conduct regular audits and reviews to ensure that these standards are upheld.

We recognize that transparency is key, and while we may not have always communicated this clearly enough in the past, we are continuously improving how we share information about our practices with our customers. Your feedback reminds us of how important this is, and we’re taking it to heart.

Since then, we have made a lot of improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where we needed to grow.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.

We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.

Thank you and have a great day!

Hi Anitha,

We’re truly sorry to hear about your disappointing experience with the delayed delivery of your baby’s birthday dress. We completely understand how important it was for the order to arrive on time, and we deeply regret that it did not meet your expectations.

Please know that we’ve been actively working to improve our shipping timelines by expanding our logistics network, partnering with more reliable couriers, and providing clearer tracking updates so customers can plan with confidence.

Since then, we have made a lot of improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where we needed to grow.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.

We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.

Thank you and have a great day!

Hi Ashley,

We’re truly sorry to hear about your experience and the frustration of not receiving your order. We understand how upsetting it must be to feel that your address was incorrectly flagged and that you were left without both your goods and a refund—this is not the kind of experience we want for our customers.

We’ve since strengthened our order management process and implemented stricter safeguards to prevent shipping errors like this. We’ve also improved our refund process to ensure that, when issues arise, our customers are treated fairly and resolutions are handled promptly.

In addition, we’ve made significant improvements to both our products and services. We’ve enhanced product quality, streamlined operations, and strengthened our customer support to deliver a smoother and more reliable experience for every customer. Your feedback has been instrumental in helping us grow.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team is also trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.

We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.

Thank you, and have a great day!

Hi Diana,

We’re truly sorry to hear about your disappointing experience with your order. Waiting so long for a delivery, facing unexpected customs fees, and having concerns about product quality is incredibly frustrating, and we sincerely apologize that this has been your experience.

Please know that we are working hard to improve both our shipping process and the transparency around customs requirements and potential fees. We are also continuously expanding our logistics network to ensure faster and smoother deliveries, while minimizing unexpected costs for our customers.

Since then, we have made a lot of improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where we needed to grow.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.

We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.

Thank you and have a great day!

Hi Virginia,

Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you faced with the quality and fit of the clothing, as well as the difficulties with your refund. We completely understand how frustrating this must have been, especially when you expected a smooth return process.

We apologize for the inconvenience caused by the payment method issue. Refunds are typically processed back to the original payment method for security reasons, but we recognize how challenging this can be when that option is no longer available.

Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.

We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.

Hi LaShonda,

We’re very sorry to hear about your experience and the frustration caused by not receiving your order. We completely understand how upsetting it must have been to feel caught between shipping issues and not getting the resolution you deserved. Please accept our sincere apologies for the inconvenience.

Since then, we have made significant improvements to both our products and services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify areas where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to respond quickly whenever issues arise, ensuring that customers remain informed and supported at every stage.

We sincerely hope you will allow us the opportunity to serve you again and demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly, and we’ll be more than happy to personally assist you and make things right.