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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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WAYNE was super helpful and patient. Their service is great the clothes and accessories are good quality and the delivery is very fast
Patpat is the only one brand which i blindly beleive n i love bcs of price which is so reasonable n stuff is so comfortable for our kids no irritate or nothingelse.
10/10 service client trés professionnel service client trés professionnel service client trés professionnel
Merci mary pour le bon service, elle m a rendu un bon service a la clientele
C est un tres bon produit
I have attempted to speak to customer care about a discrepancy in my account 3 times. Twice they hung up and once made a general excuse. My issue remains unresolved. Will not use them again. HORRIBLE CUSTOMER SUPPORT!
Hi Ewelina,
We’re truly sorry to hear about the difficulties you’ve faced in trying to resolve the discrepancy in your account. Being hung up on or not receiving a clear resolution is extremely frustrating, and we sincerely apologize that this was your experience. This is not the standard of service we aim to provide.
Since then, we have made a lot of improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
Your feedback has been valuable in highlighting the areas where we needed to improve. We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you and have a great day!
I purchased clothes from patpat and make account on patpat. I reached Lv3 level as they mentioned members can get extra benefits. But unfortunately they doesn't support for customers and manipulating their own policy. I was on Lv3 level and can get free bday gift for my kid. But surprisingly they are not gave me any notifications on my kid bday as I put all deatil on patpat profile. When I asked their team for customer benefit they refused to give me. Now onwards I will never buy any products from patpat. Because it's high price, high shipping charges and small clothes size.
Hi Neha,
Thank you for taking the time to share your experience. We’re very sorry to hear about your disappointment regarding the Level 3 membership benefits and the missed birthday gift notification. We understand how important these perks are to our valued members, and we regret that your expectations were not met.
Please know that we take feedback like yours seriously. Our team is currently reviewing how benefits and notifications are communicated to ensure that members receive the rewards they are entitled to. We also recognize your concerns about pricing, shipping, and sizing, and we are continuously working to improve in these areas.
Over time, we’ve made many improvements to both our products and services. We’ve enhanced quality, streamlined processes, and strengthened customer support to ensure a smoother and more reliable experience. Your feedback has been valuable in helping us identify where we needed to grow.
As a reflection of these efforts, we’re proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve further. Our support team is also trained to step in quickly should any issues arise, keeping customers informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We truly hope you’ll consider giving us another opportunity so we can provide you with the seamless shopping experience you deserve. If you’re open to it, please reach out to our Customer Support team with your account details so we can review your case more closely and assist you directly.
Muito bom, ótimo site com produtos de qualidade! Tive problemas com a entrega porém atendente GENALIE agilizou e me enviou novamente!
Shipping costs were recently increased and when I inquired about them they stated that the Increase was due to their courier. No one is going to pay $100 for shipping cost on clothing items when you can get free shipping Other online stores.
Hi Nicole,
We’re truly sorry to hear about your disappointment with the shipping cost for your order. We completely understand how frustrating it must have been to see such a high fee, especially when other online stores offer lower—or even free—shipping options.
Please know that we’re actively working on expanding our logistics network and negotiating better rates so we can provide our customers with more affordable—and in many cases, free—shipping choices.
In addition, we’ve made significant improvements across our products and services. From enhancing product quality to streamlining our processes and strengthening our customer support, our goal is to deliver a smoother and more reliable shopping experience.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve further. Our customer support team is also equipped to step in quickly whenever issues arise, ensuring customers feel informed and supported at every step.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
Your feedback has been extremely valuable in helping us grow. We hope you’ll consider giving us another opportunity to serve you so we can show you the positive changes we’ve made.
Warm regards,
The PatPat Team
First of all thanku so much patpat team who always help me and special thanks to Genalie who listen my problem and solved it. I 'm really happy with her service and also appreciated her efforts. She is doing her best job. I got small folding phone cover which is beneficial.
I love the clothes and toys, that you have.
I love how fast you're sending me order.
I highly recommend this store
I had a issue that I thought won't be resolved due to runarounds but Samuel was a great help. My issue was resolved and I'm so thankful. Thank you!
I was very well taken care of, Heinz and Phoebe helped me with my delivery problem, my goods arrived, great service thank you very much.
Good quality, super fast shipping I buy from Italy and the order was processed in 4 days. Sizes are perfects
I bought some stuff from pat pat very nice quality product. I bought dresses for my daughter and she loved it.
Quality clothing, great customer service. Christopher was very helpful in resolving my issues and I am satisfied with the service provided.
This is my first time ordering from Pat Pat My address was an issue, so my package was sent back. I contacted Pat Pat through online chat. & "KATHERINE" took care of all my needs and my package is on the way to me. The process was so simple. She helped make everything so easy. Thx for your help Katherine
Produtos de ótima qualidade, já indiquei para amigas.
Fui atendida super bem, além de resolverem rapidamente meu problema com a entrega ( um erro causado por mim mesma).
Obrigada Samuel por toda dedicação e atenção!
Obrigada pat pat
As roupas são lindas, continuarei a comprar. E tem ótimas promoções. A qualidade das peças supera a expectativa.
Patpat has great employees there customer service team is very helpful employee BRIX was very helpful and fixed everything right up
There was a customs issue when shipping my order and Pat Pat customer service quickly got on top of the issue and reshipped my order, special thanks to Genalie!
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nechama,
Thank you so much for sharing your wonderful feedback! 🌟 We’re delighted to hear that Wayne was super helpful and patient—we’ll be sure to pass along your kind words to him, as it will surely make his day.
We’re also glad you’re happy with our product quality and fast delivery. Your support means the world to us, and we look forward to serving you again soon.
At the same time, we’d love to share that we’ve made significant improvements to further enhance quality and service. From streamlining our processes to strengthening our customer support, we are committed to continuously raising the bar to ensure every experience with us is even better.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
If you feel that Wayne’s assistance and your experience with us truly deserve it, we would greatly appreciate it if you could kindly revise your review with a 5-star rating (5 being the highest). ⭐⭐⭐⭐⭐ Your updated feedback would mean so much to us and help other customers know what to expect.
We look forward to welcoming you back and showing you the positive changes we’ve made.