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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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He enviado todo lo que me han pedido y me dicen que no es suficiente. No puedo recibir pagos, de nada me sirve tener una cuenta con payineer, he escrito seguidas veces a soporte y he enviado todo lo que me han pedido pero no me resuelven.
I had a minor issue with my Payoner account, it was my fault for not understanding well what was the issue, however on the phone the very kind lady helped me and even accidentally the call got cut by accident and she called me back right away to finish the situation with 200% satisfaction for me.
Thank you Payoner team!
전에는 1번 메뉴을 (해킹당한 문의) 와 그외에 문의사항 2번, 3번 등등 있었는데 갑자기 1번만 남고 나머지는 메일로 문의하라는 전화 AI 안내를 받았습니다. 상담원 연결 번호라도 생겨야 되지 않을까요?
I had a great experience with Payoneer's customer service. The associate was friendly, knowledgeable, and provided clear answers to all my questions. They made sure I felt supported throughout the process and helped resolve my issue quickly. Overall, I'm very satisfied with the assistance I received.
I was very impressed that when the automated system said the wait time to answer my call would be one minute, it actually took even less than that. I consider this excellent customer service. Thank you so much, Jonathan.
It was a frustrating day, I was just trying to update my phone number for my 2-step verification, never thought I would encounter quite a predicament, but overall, thanks to Von's help, not only he's professional, he's kind and reassuring.
I had multiple years of experience using Payoneer, and though there have been hick-ups, there is a clear path of improvement, and due to that I am stubborn, hence can see things moving forward.
The customer experience experienced today was fantastic.
Hace años uso Payoneer, a veces me toca comunicarme por teléfono con servicio al cliente. Siempre son muy amables y siempre me han ayudado y resuelto mis temas. La verdad es muy difícil recibir buen servicio al cliente en cualquier lado pero Payoneer siempre tiene el mejor. Ojala sigan asi! Gracias
I recently had an issue with my Payoneer account, and their team helped me solve it very quickly. I really appreciate their support. The customer service was professional, helpful, and very clear in communication.
Overall, I had a great experience talking to them. Thank you, Payoneer team!
My account was blocked weeks ago and I'm not able to withdraw or use my card, my new salary and my savings are locked, and the service response is taking longer
Hi Andres,
We’re really sorry to hear about your experience.
Account reviews and restrictions follow strict compliance and security requirements, but you should still receive proper clarification, and we apologize if that hasn’t been the case.
If you’d like us to check your case further, please update your review with your ticket number, and we’ll make sure to follow up through the official channels.
Thank you for your cooperation 🙏
Tengo mi cuenta débito de ahorros para recibir el pago de mi trabajo, pero, se está demorando mucho la transferencia desde Mercury. Por otro lado, compras en Amazon y se demora mucho en hacer el débito a pesar de que tengo dinero.
没有给满分的原因,是登录系统,在一些板块下,系统反应慢,网页打不开,希望能优化。比如:验证中心。
It was my first time using Payoneer, and I encountered many problems. With the help of the service specialist, all the problems were solved. The experience was great!
Atención excelente miy buena plataforma financiera lejos la mejor
I was having an issue with verification because the code wasn't coming through. I contacted the customer support team, and they listened to my issue, identified the cause, and resolved it quickly. I'm very grateful to the agent for helping me out of this awkward situation. Thank you!
I'm really satisfied with Payoneer's support team. My account issue was handled professionally and resolved completely. The communication was clear, and the response time was much better than I expected. I appreciate how the team followed up properly and made sure everything was working fine again. Great customer service overall!
My experience with Payoneer has been very good. The support team is professional, responsive, and always helpful in resolving issues quickly. I appreciate the clear communication and reliable service. Overall, I'm satisfied with the experience and look forward to continuing to use Payoneer.
Система верификации в Payoneer очень сложная и нелогичная. Часто запрашиваются документы, которых у многих пользователей просто нет — особенно если человек живёт не в своей стране.
Например, если договор аренды оформлен на мужа и он оплачивает жильё, то невозможно предоставить подтверждение адреса именно с этим документом, а если человек снимает комнату и платит арендодатору напрямую или просто скидывает сумму на карту?!. Если вы ещё не являетесь налогоплательщиком в новой стране — тоже нет соответствующих документов. А если нет местного банковского счёта, то и выписки предоставить не получится.
Было бы гораздо логичнее принимать ID-карту, и я высылала свои 2 самых важных документа в Испании - NIE u TIE как подтверждение адреса, адрес в ней указан официально! Это государственный документ, который по своей значимости даже надёжнее, чем квитанции или договор аренды!
Центр поддержки клиентов по телефону отличный! Сама система банка в 21 веке очень сложная и долгая по сравнению с другими банками и платежными системами.
Hi Viktoriia,
We are sorry to hear about your experience.
As a regulated financial institution, Payoneer must follow strict global compliance requirements, which sometimes means requesting specific documents to verify identity and address.
If you’d like us to review your specific case, please update your review with your ticket number and we'll follow up with you directly. 🙏
I've used Payoneer for the past 8-10 years and they have delivered. They've come a long way. Services are user friendly. I recommend them.
I am Dmitriy Kokin. My Payoneer account was blocked about 15 days ago, and at the same time, a payment (300,000 JPY) sent from a Japanese bank to Japanese virtual bank via Payoneer was canceled. Since then, I haven't received any refund.
I have contacted the support team multiple times, but I only received automated replies with no clear explanation or update. Until this issue, I had a positive experience with Payoneer, but this situation has been extremely disappointing and stressful.
I sincerely hope that Payoneer will resolve this issue quickly and improve communication with affected users.
Dear Dmitriy,
Thank you for taking the time to leave a review. We are sorry to hear that you've had a frustrating experience with customer support, and we understand you need assistance with your payment.
We can see that our specialists have sent you an email regarding this matter, please kindly refer to it for all the details. If you have any further questions, please feel free to respond to the email.
Thank you for your cooperation and understanding.
Best,
Laura, from the Payoneer team
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.
Dear Allan,
Thank you very much for taking the time to leave a review. We are sorry to hear that you've had a frustrating experience with your Payoneer account.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Please kindly update your review with the reference number of your request. This will help us check this matter and see what can be done to improve your experience with us and resolve any inconvenience you may be facing.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team