PayPalReviews 2,135

Paypal has multiple website pages that promise a full refund, including original shipping. But caveat emptor!

One of the caveats, hidden deep in the bowels of their legalhub is quote "if you're filing a Significantly Not as Described claim. PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a third party (which will be specified by PayPal) and to provide proof of delivery." WHAT THAT MEANS TO YOU IS "if the merchant makes a mistake and sends the wrong thing, the consumer is responsible for covering the costs of that mistake."

But wait! It gets worse. The merchant I purchased from posts a return policy specifying that the consumer is not responsible for return shipping when the wrong item was sent. I ordered a black shirt and received a white shirt. Despite the merchant's return policy, PayPal refuses to process a refund until I send the white shirt back AT MY EXPENSE.

So, before purchasing something from a PayPal merchant, consider how much it's going to cost you to send it back if the merchant sends the wrong thing.

They stole my money and banned my account permanently for no reason! I can't contact them and they didn't refund me...

Ho perso il numero di telefono che prima era associato al mio conto paypal, e così non posso più accedere al mio conto e account paypal dal momento che mi viene richiesto di ricevere un messaggio o una telefonata al vecchio numero, che non è più attivo. Nella sezione "aiuto" di paypal non ho trovato nessun aiuto possibile, poichè semplicemente si consiglia di cambiare il numero di telefono dall'area riservata inserendovi quello nuovo, ma tale azione non è però possibile - contrariamente a quanto segnalato sul sito di paypal - per il semplice fatto che quando si prova ad accedere viene richiesto il numero di telefono! Trovo assurda questa cosa, perchè nessuna banca normale fa perdere l'accesso al proprio conto se non si dispone più del numero di telefono originario!

Wonderful world of high fees Paypal, where your money will get drawn from your account no matter what you do. You'll be able to take money out when they feel like it. Last straw: I cancelled a Fotor subscription 3 days before the draw date, mind you I cancelled it months before woth Fotor, but this was directly with PayPal. It shows fine as inactive, with accurate dates. 3 days later, I get a note from my old bank that they rejected the transaction...Then I get 3 more notices in 2 weeks. Finally, the find my new card and charge that. Mind you, they have documented proof on their site I cancelled DIRECTLY WITH PAYPAL. So, silly me, I dispute it. They credit it, then they reverse the credit because the merchant states they delivered goods...Um, it was a subscription that I used 1 time and paid 40 bucks for because it was awful...But again, I cancelled it ON PAYPAL...Oh, after the review, the date of cancelation magically vanished...But don't worry, I kept the emails...And if they steal this money from me, as I told them, I'll take it back from employees inlays they've never contemplated.

I had two fraudulent charges on my account and after repeatedly trying to address the issues via the app I had to call their "help center" only to be told that because I monitor my banking multiple times daily (due to past identity theft) and had to wait until a certain time of day to contact them that, the fraudulent charges made across country from me weren't fraudulent and they're doing nothing. Even though two more fraudulent charges tried to process after they were aware of what was going on. Another from the person that already defrauded me. Oh, but they're so sorry for the inconvenience and our hard-earned money being taken from our account.

Paypal do not refer you to an adviser with problems, instead get a robot bod, that keeps repeating itself.

Also been waiting ages for a refund for something that I cancelled. Eg no item have been received or returned, however, it is taking a long time and it seems like, it is not the shop or the bank problem. So where is the problem?

I am also not sure how their resolution system works either, if no problems are referred.

From my experience its nothing to write home about i put money into the system and didn't leave with a dime. I regret ever trying, beware i have tried so many other with same outcome and i want to help those of you out there who has been through same. I got the help I was seeking through uncac.net

PayPal thieves. Scheme of deception: they issue you a PayPal credit card, the only option for using cashback is to transfer it to your PayPal account. Then they block your account and your cashback disappears. PayPal stole more than $300 from me.

I was scammed from a seller on PayPal, and I reached out to PayPal for help.Theu contacted me and said they couldn't help me, cause I filed a dispute charge to my credit card company.I would recommend to everyone, not use PayPal,cause they do not stand behind the customer satisfaction policy.I was scammed by a China company,that didn't even specify that it was a Chinese based company on the selliers website.And PayPal doesn't want to get involved.People beware, please

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

PayPal closed my disupute / case and wouldn't provide refund because "the seller agreed to issue a refund" but never did and PayPal never refunded me. A bunch of scammers.

Terrible company with useless service

Terrible company with useless service. They have such convoluted policies that even their customer service is not able to clarify what it means. I made a payment to a customer and the customer asked me to cancel the transaction as the shipping address was incorrect. Paypal put the transaction on hold and said that it is under review. This is even after calling their support team. Can you imagine that? They told me that it was under review for 24 hours. But they could not tell me why it was under review.

Keep in mind that I am the payer and I called to cancel and they are reviewing me?. No wonder their share price is struggling and dropped from $350 to $60. Clearly in the dumps. A terrible company and must be avoided at all costs. Use Venmo, Stripe, and Square or the bank directly to pay.

So I called about me having something in my shopping cart, but never order it. Yet 2 days later it went through as a order and they won't refund me. Said because it looks like I did from the iP address. This was crazy and the 2nd time I've experienced nonsense with PayPal. Won't be 3rd I assure you.

I bought a black falcon drone
Used PayPal.
Even with evidence of this scam they refused
The company I bought it from was willing to credit the product purchased
Still, PayPal refused
I'm NOT ever going to use them again
Stay away
I figured they refused because it would have cost them the commission they made
Wish I could report the fraud they pulled on me
Stay away

Absolute nightmare organisation. Withdrew from Financial Ombudsman auspices. Acts entirely in their own interests. Insecure uncooperative, impossible to communicate with. Avoid at all cost. You are simply introducing another level of insecurity into any transactions you make.

I have proof of how Paypal won't help you if you are scammed! This is a serious problem! People with thief identity offering services are tricking people into sending money as friend, if you fall into doing that PAYPAL will DO NOTHING! They allowed this scammers to keep going instead of saying, "Ok we can't give you the money but we will freeze the account of this person," or "We are going to follow up about this email," NOTHING!

I have been a PayPal user for several years, but my recent experience has left me extremely dissatisfied. On December 27,2023, I encountered a security issue with my account. Despite reaching out to PayPal's customer service in the UK, US, and Tunisia, the resolution process has been far from satisfactory.

I received conflicting information about the security of my account. Initially, I was assured that my funds were safe and that the issue would be resolved promptly. However, in a recent communication, I was informed that my account was never compromised. This inconsistency has left me frustrated and concerned about the handling of my case.

Moreover, my attempts to follow up via email have gone unanswered, leaving me without updates on the status of the refund process. The lack of clear communication and resolution has been disappointing, especially considering the urgency of the matter.

I urge PayPal to improve its customer service responsiveness and provide consistent information to users facing security issues. As a long-time user, I expected a more efficient and reliable response during this challenging time.

I hope PayPal takes this feedback seriously and works towards enhancing its customer support and security protocols.

Sincerely,
Vishal Gulati

They have sided with the buyer though they themselves admitted on here that they got their service and even tried to pay me a second time. THERE IS NO EXCUSE FOR THIS! I WILL NOT---WILL NOT---Pay the "outstanding balance"! You are asking me to pay $18 FEE TO THE CUSTOMER TO WHOM I HAVE ALREADY SERVED! And who has now screwed me out of that payment! Seriously? And this is the second time this has happened to me on PayPal--This is not a safe place for me to do business! I need them to remove the "outstanding balance" because it is wholly UNJUST, or I will simply never use PayPal again. With Cashapp, and other ways to pay, PayPal is not preferred by many of my customers anyway! But this is *******@cked up.

Avoid! My business was setup with Paypal. The experience was horrific. On one occasion, a customer purchased a product, received what they had requested, but then initiated a chargeback through their bank. We sent Paypal all the evidence that this was a fraudulent attempt on the customer's part. Paypal just accepted the chargeback without fighting for us. More recently, a customer asked for a refund. We processed it. For reasons that were never explained, Paypal sent the customer the refund, but didn't withdraw the funds from our bank account. Instead, Paypal put us into a negative balance, and subsequently sent us to collections. However, they never sent us any notification that we had a negative balance. They never sent us any notification that we were in collections. The collections agency itself, which is run by Paypal, never even reached out to us. Paypal did, however, constantly send us spam emails offering loans and marketing services. We only discovered we were in collections after being unable to log in. At that point we had stopped using Paypal so weren't logging in regularly. When we called Paypal to figure out why they hadn't just deducted the funds from our bank account, they had no answer and no apology. They just directed us to their own internal collections agency. We've always been in good standing with every one of our other payment processors, have had no problems with these other payment processors, and we run a successful business. At the end of the day, Paypal just cost us money and time with their incompetence. Not worth it.