PetcoReviews 252

I somehow got on the Petco email list (probably when I ordered online) and they send as many as 5 emails ads every day. I've tried repeatedly to 'unsubscribe', and my 'account' shows that I am unsubscribed, but the emails keep coming. I've talked with customer service reps, their online support rep, and all assure me that I am unsubscribed - but the emails keep coming. I can't get off their email list and their ads fill my email box every day. Frustrating!

Its pretty slow but I've learned many new things there about animals I didn't know. My co workers are great people and funny, we are a great team of workers. I think the harest part about the job is when you try to inform people about the animals need and they simply don't care or working at the register and they found the item to be a different prices then it is. And cleaning crickets, I'm still kind of jumpy about them. – less

I ordered food for my dog to take on our Christmas vacation. I ordered on Wednesday evening, and paid for one day shipping, thinking that it would be shipped the next day, as advertised on their website. After multiple calls, emails, chats, etc, I was informed that my order had not shipped, and would not ship until the following Monday (too late to take with us) but that I would still be charged the additional $15 for one day shipping. Customer service was horrid. They won't be getting any more of my money.

I recently bought a twin tailed Betta from your store and I explicitly asked an employee if it could be kept in a community tank with other non-aggressive fish and he replied yes. Seeing the Betta swim in the store tank with 10 other guppies, I decided to believe him. I have been keeping a healthy community tank for about a year. Shortly after introducing the Betta to my tank, it had it's back fin torn. I isolated it for treatment immediately but it still died.
The Betta must have carried some sort of disease because soon afterwards, one of my platy fish died, as well as all three neon tetras. A day later my cory catfish died and my lyre-tail guppy is about to. Nearly my entire fish tank has been killed off. This has been an extremely depressing experience for me as I really enjoyed keeping fish. I am beyond disappointed with Petco and will NEVER be visiting their store again. Not only have I wasted time and money on their fish, I have been completely disheartened waking up each morning and seeing another dead fish stuck to the filter.
I strongly advise you to NEVER buy their products.

- Just another irate customer

Terrible experience. Tried to shop Black Friday sales on petco.com, and site was slow. Could not check out. Finally was able to check out and my item was out of stock. Selected to be emailed when item available. Received email on my phone that the item was back in stock and immediately ordered, within 30 minutes of the email arrival. Paid using PayPal for the item, funds were withdrawn, and yet item back ordered again, spoke with a rep, who said it should be in soon, and arrive before Christmas. Writing this review 2 days before Christmas. Don't have the item and Paypal funds are gone to petco, have cancelled & requested refund. Very disappointed all around and will not use petco in the future. The phone representatives were pleasant and professional but the bottom line is I never got my order, which I paid for.