PetcoReviews 252

I have been a Petco customer for years. No more.

My local Petco did not have my dog food and the store ordered it on line, with a 2-3 day delivery. I paid in full by debit card. The food did not come, so I cancelled the order and returned to the store where it was back in stock.

Now Petco on line refuses to refund $34.99 for the order. I have spent way to long on the phone with a representative who wants my bank statement to prove I paid. I sent a single line from the statement as the rest contains personal information which is none of their business.

The whole situation is infuriating. Petco made an error and I have to prove they did. No longer is the customer correct.

I am in the auto ship for dog food and several times I have had to adjust the frequency of my delivery, it is so difficult to get someone that speaks English, you get Sonia from the Philippines or Jenny from India, and just because they change their names they think they can help but NOOOO sometimes I have had to wait 4 days for a call back so I can speak with an American agent, this overseas people have no clue as to what to do and is frustrating that the whole experience can be awful, this is another example of the Corporate greed we are living.

Bought all available dog training on 1 day sale, Introductory Puppy training through Canine Good Citizen certification. After 1 class trainer fired. No replacement trainer provided. No trainer made available for over 3 months. Store offered 2 alternative training sites. Each one was 40 minutes from my home, which was unacceptable travel time, gas and car wear and tear! Money was returned, but I was cheated out of all the half price training I should have received. Caused huge delay in getting my dog training started! I will never go back to that store! They were unresponsive and disrespectful!

I do not order from PetCo regularly, but a while back I needed a new light for my aquarium. I almost didn't check out their site because I figured they would be more expensive than other online stores. Boy was I wrong about that. They had the best price for what I had been looking for. Their shipping was fast, everything came in good condition. So from now on I will check with their site when I need something again that is pet related.

While I have shopped at Petco for dog food and some supplies, recently I have been shopping at Petco a lot more and have nothing but good things to say.

For me I usually shop at my local Petco and havent purchased much from their online store, however, Petcos products are always very nicely made and a pretty good price if youre part of their Pals program. If youre not part of their Pals program its super easy to join, however, if you dont want to the prices are still quite fair in comparison to other pet stores. My local Petco is SUPER clean and well kept up, something I want to see in any pet store I will even consider shopping at. As for the quality of products within the store, I think just about everything they carry is very nice. Now, of course, I havent actually tried every single product Petco carries, however, through looking at what I see on the shelves, hold, and some have purchased, theyre all quite nice. While my dog sadly doesnt play with toys Im never really in the toy aisle, however, Petcos online store holds many cute dogs toys and if you read the reviews youre sure to find something nice.

I personally havent purchased live aquatic life from Petco, however, seeing from how theyre cared for at my Petco they seem pretty nice. Also, along with fish and whatnot we have small animals which look well cared for and healthy.

I have included photos of some things I have purchased through Petco, all are not recent purchases but go to show how well made their products are. Recently I also got my dog some cow ears from Petco which were very nice and she loves them.

Overall, the products that Petco offers is very nice and its a great place to shop for your pet.

As for the grooming at my local Petco, its very nice. Ive only taken my dog to the groomer a few times but every time she comes out looking nice and well groomed. While I cannot speak for all Petcos around the nation, my local Petco has a very nice grooming crew.

The Baytown Texas store was clogged with pallets on 'freight night' while they took their time stocking shelves. Had to move them to get to dog food and dodge them to get to cat food. Store manager (no name tag) said that is what his boss insisted on so no hope for change. I contacted Petco on internet and then called and was promised a call back that never came. Cannot wait for Petsmart to open and dump this unfriendly bunch of liars.