PoolSupplyWorldReviews 297

Since I found PoolSupplyWorld I've been very happy with all my orders. Over the years I have purchased a new booster pump, pool sweeper, filter, filter supplies, chemicals, etc., from PoolSupplyWorld. They have the best prices, best service, and quick shipping--they even do follow-up emails to their customers to be sure you are satisfied with your purchase. Will never shop at a local pool supply store. No, they did not pay me for this 5-star review. I'm just a happy customer.

The original disk, after 7 or so years, would flip under itself as the cleaner fell off a wall and then the cleaner would get stuck and sit there. I keep the cleaner in my pebble tech salt pool 24/7 and all year long. The new one fit perfect, is an OEM, and now my original old cleaner works great again! Apparently as plastics and rubbers age, while they still look functional with no loss of material, loose their rigidity in this case and just do not work for this very simplistic cleaner design. Highly recommend if your cleaner like mine keeps getting this large round disk folded under itself or for some reason yours is broke.

Bought Pentair WallSpring accent piece that they list comes in various colors but can not guarantee that color will be what you order... blah blah blah. Colors differ. But when it is NOT EVEN CLOSE you would think they would offer a refund or at least exchange. THEY WILL NOT NOR WILL PENTAIR HELP. Poor customer service and representation from these guys and Pentair. If you are not going to give a REFUND it should say so on your website!

I needed a part for my pool filter and the photos and description on their wed site were not very helpful. So I contacted PoolSupplyWorld and their so called pool expert reassured me that the part that I needed was included. So I placed my order for the item and when it arrived the part that I needed was not in the box! I contacted customer service and they apologised for their mistake and I was told to return the item for a refund minus $10 for shipping and a 15 % restocking fee! This is not my first bad experience with this company I previously ordered a pool pole that arrived broken and 50 pounds of pool chlorine with at least 20 chlorine tablets broken into small pieces. I also purchased 4 pool water returns and only received 3 yet was charged for all 4! No attempt was made to correct any of my complaints. I will never order from these crooks again!

I received my pool cleaner in December so it will be a few months before I use it. As far as poolsypplyworld, I'm confused why they had to google my home (this is what I was told when I called in after emailing my verification of the two withdrawals on my CC with no response) to se if I had a pool! My pool was put in in late August so it wil be a few years before it shows up on google maps. Delivery was slow however they saw fit to hit my credit card the minute I hit purchase.
D King

Arrived quickly. Lights work great. Love 'em. Four stars because the pool light was shipped in its own packaging and not placed into a shipping box. I was shocked at the way they shipped it. There isn't any packaging or cushioning around the light itself. It's lucky the expensive light didn't get damaged in shipment. The spa light was shipped inside another box. No extra cushioning for that either, but at least it was double boxed. Looks like they were shipped from different locations. I attached photos of how the large light was received.