PoolSupplyWorldReviews 297

We couldnt be happier with this online pool store. We ordered our filter cartrdiges from them earlier this month. They shipped them right away. The cool thing is they sent us a really nice color catalog that had a lot of great information in it. We have shared the catalog with our parents who also have a pool and spa. They have since ordered from pool supply world as well and they had a very similar experience. Quick shipping, great prices and quick communication. This is out newest online favorite store.

We were in the market for a Hayward Aquarite Pool Salt Chlorinator. We searched online for about 5 days. We found poolsupplyworld.com. They were the cheapest so we were a little leary. Here is the great news. They shipped it out the same day. I recieved a tracking number that night. From there we submitted the rebate form to Hayward and we got our mail in rebate right away. We installed it over the weekend and we are up and running. Silky smooth water and a new pool store. We have already told two of our neighbors who have pools and they bought from pool supply world and they told how much money they saved and how fast they got the stuff..

PoolSupplyWorld.com was great. We ordered our Polaris 280 Pool Cleaner from them last week. We got it in 3 days. 3 Days! We were so happy. They charged us $404.99 and shipped it for free. InTheSwim wanted over $500 for it and Amazon wanted a little over $440 for it. We took a chance on PoolSupplyWorld and bought our Polaris 280 from them. Its the best price would could find from a Reputable company. We thought we would share our experience. We have told 2 friends now and I am going to order a robotic pool cleaner for my mom next week for Mothers Day

About 4 weeks ago we had our general contractor quit on us in the middle of our pool build. He left us with a huge hole in the ground. We had already spent $35,000 and paid up front in full. Yes very stupid. I know. We call and call and call and he never called us back. We were so disappointed. My was reading online about other stories like this and for 3 weeks researched everything about how to finish the swimming pool.

She made notes on everything:

How to complete the plumbing spa
How to complete the electrical for the pool and spa
How to complete the gunite of the pool
Where to get the swimming pool and spa supplies from
How to start up the pool
Even how to make the first margarita once the pool was done ( well not really, but it was good)

So she got all of this going and she found alot of her information on poolsupplyworld.com it reviews everything. As well as had two video series where they redid entire swimming pools with equipment. It was so complete and helped us understand exactly what we needed to do.

So now that we have all the plans and information we hired sub contractors for all of the specific items we needed to complete. It was a lot of work but we got to add a few features that our first guy wouldnt do - probably cause he didnt know how.

When it came to buying the supplies we felt we owed poolsupplyworld a lot cause their blog and videos helped us out so much. We called and ordered everything from them - from Pool Cleaner to spa jets to heaters to pumps. We called and talked to a rep their that worked with us the entire way. They were so willing to listen and learn what we needed. We even ended up ordering a few to many items as we thought we would need extras. They were so willing to allow us to return items at the end of the day we didnt send them back - but they said they would take them

At the end of the day we know so much about our pool and spa and we owe alot of it to poolsupplyworld.com and the best news of this story is our family lawyer has gotten almost all of the money back from the pool builder that we first hired.

I ordered online, got a conffirmation, item shipped 3 days later. Ok, good - i thought. Waited and waited for the item, it didnt show up. I never got an email tracking number sent to me, and try to get someone on the phone to help you! This outfit thinks everything runs on autopilot - well my order got screwed up and i couldnt get any help with it.

The shipper, it turns out, LOST my package. Everyone kept saying it was delivered, but it never showed up here. When I finally got someone to return my call (after literally, 6 calls to them), I was made to feel like I stole the package and didnt want to pay for it. It never arrived here, even though they said it was delivered.

This went on for weeks, and then 2 more weeks to get my refund - IN FULL, because they had the nerve to charge me for the shipping on something I never even received!

Do yourself a favor, avoid this company.

Fell in love with the site layout, but is anyone home? I can't get any attention, and have sent 4 emails and 3 voicemails. All I really need is some help with the part I ordered. It looks different than the old one, and I don't want to tear down everything until I know. I guess I have to go out to the internet to find my answer, but it would be nice if the company you buy stuff from can give support on how to use their products. That, plus the non existant communication after my transaction was complete makes this company a low baller, not recommended!

A resource amongst all others out there. We have had problems ordering pool supplies online. Pool Supply World has solved this for us. We love to read Pool Supply Worlds Blog - we like reading the articles and learning more about our pool. We are thinking about buying a spa from them as we feel we can really use one. We are currently shopping and thinking about going with one of their spas. We have shopped with PoolSupplyWorld for two years now. We buy all of our chemicals from them, whether it be 3 inch tablets or Natural Chemistry - they have it all. We are soo happy we found this company online as it makes it so easy.

Nothing but great things to say about our new pool supply store. We have shopped online for years - we recently bought a new home with a pool. It had nothing. It was green - it was nasty. We started with a robotic pool cleaner and started from there. We ended up replacing our pump, our filter and lastly our heater. Can you believe that we had a pool heater ordered from a location in California and they delivered it to us in Florida - three days it took. Not bad - Not bad at all - we are so happy we have told our three friends who live on our block as well as I called my sister who owns a pool. They have the best price as well as great customer service. They have won me over!