Precision CameraReviews 24

I am in my third decade utilizing the skill sets pf PC - I went from Nikon to Sony [3 years ago] - I have had all three a9's and lens cleaned and calibrated at this property twice a year -

They are informative and knowledgeable with character responses in a timely fashion -

From phone to mailbox, fantastic folks - BTW join Sony Pro Services for $100 - I get everything cleaned and updated twice a year -

Smiles away

Dan Heary

Assigned pro sports photog

Do your home work before visiting this store. I have over the years bought several cameras and lenses from Precision and traded in used equipment - always treated fairly until now. Foolishly, I trusted them while trading in my Nikon DSLR system during their event where they promised a 10% bonus. After driving from another city, I was first told by Fernando they were only interested in Canon L lenses and were not buying Nikon. They posted an ad for Oct. 7 offering to buy equipment without posting any specifics. I was being set up. The store manager, Omar saw my equipment was in excellent condition and offered me prices that were half of what I could have gotten any where else. My bad. See the price list below and then check around. Nikon and B&H offer almost twice as much. Having always purchased from Precision, I will never again. A simple $1,500 screw job cost them a customer. Comments made to them have gone unanswered. When I purchased a Z8 kit, I was told they were giving me a $200 discount - the discount is available anywhere and was not so much a favor from Precision!

Don't haste your time sending your Sony gear to this place. They charged $952 to repair hdmi port of my sony a7sii, Almost price of the camera. Ridiculous. To send it back with no repair they charge $80, I paid $16 for 2 day shipping by USPS.

I used this company bc it is what is recommended through the Sony site… they never called to say that it was ready and then when I finally got it back, they fixed the broken lens focus, but had broken the view finder. The problem is, I had bought a new camera in the meantime so I didn't use this one for a few months… I had only tuned it on and checked what was damaged had been fixed and then put it away. The first time I actually used it, I realized it had been damaged in this new way by precision camera… but now it is past their warranty so they won't take ANY responsibility for the "repair". My only option is to pay the minimum repair fee of $300 again. The very least you could do is offer a discounted repair fee? I'll go somewhere else, thanks.

I contacted Sony for repair on my under warranty camera and they advised me I would be sending it to Precision Camera for the repair. I was a little apprehensive about sending it out for service, but I couldn't use it the way it was. Within a couple of days of mailing it to them, I got an email notification from Precision Camera that my camera had been received there, and was given a link and case number to follow the progress of the repair. It was received at Precision Camera on 5/17/21 and today, 5/21/21 I have it back fully repaired. My camera was well packed for a safe return, and looks brand new. I couldn't be more pleased. The issue was repaired with the faulty port on my camera replaced. I wouldn't hesitate to use Precision Camera again!

I damaged my sony lens and sent it to precision camera for repair. Two day's after receiving the lens for repair which was a Thursday. They contacted me via email stating that the tech had looked at the lens the cost of repair was going to be $405.00 and asked if i wanted to go ahead with the repair and i said yes. Provide them my credit card number to perform the repairs. The very next day i received a call from someone stating they were with sony support. He stated he had been in contact with precision camera and they stated to him that the price for the repair was going to significantly much higher than they had stated to me. He stated because of this he was contacting me to offer me a new lens with a one year warranty to replace this lens. He told me that if i would like to take this offer it would be an additional $396.00. I stated to him why did precision camera lie to me about the repair cost the day before and not contact me about this issue. Then i told him I would not take the offer as i could get this lens at a cheaper price than he was offering. Asked him why would I pay a higher price that i could buy it for somewhere else and why sure precision camera get paid for lying to the consumer and some of the absolute worst customer service. After this situation I have looked up the reviews on precision camera and found their customer service is absolutely horrible. And I stated to the Sony support technician that because of this situation and that Sony chooses to use this cheap second rate non-professional service company for their products that I would be transitioning from Sony products to Fujifilm products. All in all when you contact the company to provide service and they can't be straight up with you and delegate the responsibilities to another company is absolutely absurd when it comes to customer service.

Precision Camera received my camera on 6/2/14. They didn't get it logged in until 6/9 - the date they claim receipt on their status page - and several days after I contacted them about it.

A week or two later (late June) they contacted me and told me I needed to pay them more money. I pointed out they had given me a "quote" and nothing in the quote nor on their website provided for changing the price. In the end, I authorized raising the price about 50% above the quote.

About a month later, I contacted them, wondering why my camera was still listed as "in repair" and what happened to their promise of fast service. They reported the part was on back-order but did offer a discount for the delay, although the price was still well above the quote.

Two months later, after they didn't respond to several queries, I told them I was going to file a complaint in 10 days with the BBB if they didn't send my camera back. I also pointed out that I easily found the part brand new on the web at two vendors and it could be delivered in a few days. On the 10th day, they returned the camera unrepaired.

So, it took Precision Camera 4 months to tell me they couldn't repair my camera. They were late logging in receipt of the camera by a week and were late responding (or unresponsive) to requests for delay explanations, even though these were a month apart. And their online "quote" is probably bait-and-switch.

They might be OK with routine repairs that almost anyone could do, but maybe not so good with others. And they are sloooooow.

Precisioncamera.com is such a ripoff. DON'T SEND YOUR CAMERA TO THEM UNDER ANY CIRCUMSTANCES! My camera wouldn't turn on, it was a canon camera that I took care of until it broke. So I found precision camera and it looked like they would fix it for the price on their site. WRONG! Don't believe the price on their site, it was a lie.

They didn't notify me when they got my camera. I had to call them and the hold time was ridiculous each time I called. The quote almost tripled and I refused. They still billed me for looking at it. They said my camera had been exposed to liquid. NOT A CHANCE OF THIS AT ALL. I refused the estimate and they charged me a fee for looking at it. Then getting them to actually return the camera to me was hell. When I got it back it WASN'T EVEN MY CAMERA! Calling back and asking for a manager is useless. It's a joke to them. DO NOT TRUST PRECISION CAMERA, they really suck badly and I'm peeved about this. They should be out of business.

PRECISION CAMERA SUCKS FOR WORK!

Their website gave me the price and then a month after they got my camera they tell me it's more than double and there site is just a guide and that's what it usually is for my cameras problem.

I authorized the repair and the camera repair was almost $200.

So fine, I paid it and then my camera comes back and it isn't working, my screen is cracked! They tell me that was already like that and I need to pay more if I want that fixed. That was a lie, it was never broken. If so, why wasn't it on the estimate.

STAY FAR AWAY FROM PRECISION CAMERA. THEY RIPPED ME OFF AND THERE ARE COMPLAINTS ALL OVER THE WEB IN THEIR UNSCRUPULOUS PRACTICES.

I should add that their staff members who answer the phones are rude and could use sine manners. Don't use this place for anything!

They still haven't repaired my camera after going back and forth.

They overcharge considering much of the repair work is done is Juarez Mexico. The repair work is very poor which is to be expected because I imaginethey are paying the factory workers in Juarez, Mexico next to nothing.

I used the one in El Paso Texas and I wouldn't recommend them to anyone.

Precision Camera is on the low side of quality work. Find another place if you want a good repair to your camera.

Precision Camera repair out of Enfield Ct and El Paso Tx are the same company and I would urge anybody who cares about their cameras to stay away from Precision.

They destroyed my camera that just had a lens error. Now the screen doesn't light up and my flash won't work most of the time.

Further research and I discovered they have the cameras repaired in Mexico.

Precision Camera should be the last choice on anybody's list for repairs.

They refused to honor their warranty saying that I waited too long and it's not the problem that I paid them to fix. I never had these problems with my camera before. Gee, I wonder who caused them.

PRECISION CAMERA REPAIRS ARE GARBAGE

P.S. Learn to call your customers back when you say you will. Your repairs are garbage and your customer service is just as bad. My camera still don't work yet I paid for it to be repaired. My opinion is that you're a ripoff scam and if you actually cared you would have called me back.

What a pathetic place to fix a camera. The location in El Paso is small considering how many cameras they claim they repair. Come to find out, they send the cameras to Mexico to be fixed out there. The process is long and the repair work is poor. My camera still doesn't work. Don't have your camera fixed by Precision Camera unless you like bad service and you still want your camera to be broken. If I wanted it to be fixed in Mexico then I would have sent it there myself. They are fixing these in Juarez which is on the other side of the border of El Paso Texas. Look Juarez Mexico up on google, it's like a third world country in that place. Google Juarez Mexico and see fir yourself. They have extremely low standards on quality which explains why my camera is still not working even after I paid. Precision Camera should be telling people this upfront.