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PrimeXBTReviews 302

4.6

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From the business

PrimeXBT Crypto Exchange: A Comprehensive Review

PrimeXBT is a leading cryptocurrency exchange that has gained significant popularity among traders worldwide. In this review, we will explore the key features, benefits, and drawbacks of using PrimeXBT for your cryptocurrency trading needs.

User Interface and Trading Experience:
PrimeXBT offers a user-friendly and intuitive trading platform that caters to both beginner and experienced traders. The platform provides a wide range of trading tools, including advanced charting features, order types, and risk management tools. The smooth and responsive interface ensures a seamless trading experience, allowing users to execute trades quickly and efficiently.

Asset Coverage:
One of the standout features of PrimeXBT is its extensive asset coverage. The platform supports a diverse selection of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and many more. Additionally, PrimeXBT offers leveraged trading,...


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PrimeXBT Reviews Summary

PrimeXBT has a rating of 4.6 stars from 302 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeXBT most frequently mention crypto futures, trading platform and support team. PrimeXBT ranks 5th among Investing sites.

service
86
value
75
quality
75
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Malaysia
1 review
0 helpful votes
Follow Kamarul N.
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Support is good
August 21, 2025

I've reached out twice for help, and they always respond fast. No chatbots.
The chat is quite difficult to find in the platform tho

Date of experience: August 11, 2025
Sean G. PrimeXBT Rep
5 months ago

Dear Kamarul N.,

Thank you so much for sharing your experience with our customer support.
We’re glad to know you like their fast responses and human presence.

Indeed, we use only real support agents, leaving the generic and general answers for our FAQ section. It’s our mission to assist traders in every challenge they might face in their trading process. Regarding the location of the live chat button, it’s in the left corner, highlighted by a blue flag, where traders can choose the preferred communication method, such as live chat, phone line or Telegram messenger, directly getting in touch with our agents.

Feel free to try out, once you need any assistance!

Kind regards,
The PrimeXBT Team

Pakistan
1 review
0 helpful votes
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Simple trading
July 30, 2025

Forex currency trading is too hard, imo.
ETH re-testing 3000 was so easy to predict though., as well as BTC breaking out above $110k
Love how easy it is to trade here.

Date of experience: July 20, 2025
Sean G. PrimeXBT Rep
5 months ago

Hi there Kareem L.,

Thanks for sharing your thoughts. We’re glad to hear you’re enjoying the simplicity of trading on PrimeXBT!

We totally get that forex can feel complex, especially with macro factors constantly in play. That’s why we aim to give traders access to a broad mix of markets: crypto, indices, FX, commodities, so you can lean into the assets you read best (like ETH or BTC 📈).

We’ve built PrimeXBT to be as streamlined and flexible as possible for every type of trader.

Keep trusting your setups, and if you ever need assistance, our 24/7 support is just a click away!

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Smooth transactions
July 15, 2025

Make my payments with binance pay and the process is a lot more convenient, would still be nice to have a wallet that I can keep funds for either trading or withdraw easily imo

Date of experience: July 5, 2025
Sean G. PrimeXBT Rep
6 months ago

Hello Lwazi K.,

It's great to hear that Binance Pay has been working smoothly for your transactions—convenience is a key factor behind our decision to integrate multiple payment options, allowing our traders to find the one that fits their personal workflows.

Please note that PrimeXBT offers a wallet feature, allowing you to securely store funds for both trading and withdrawals. You can deposit into your wallet, hold your assets there, and transfer them to your trading account whenever you're ready to enter the market or withdraw directly from your wallet with ease.

If you need any guidance on using it to further streamline your workflow, please let us know. We're always here to help keep things running efficiently for you!

Kind regards,
The PrimeXBT Team

Mexico
1 review
0 helpful votes
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I feel like we will have a spike higher during this summer, so i opened a long position on bitcoin. And what i like about trading crypto futures here is the fees, as they are low compared to other platforms. I was charged only these fees so far;; - maker fee of 0.01 percents
- taker fee of 0.045 percents That was it, they didn't charge any hidden fees.

Date of experience: June 25, 2025
Sean G. PrimeXBT Rep
6 months ago

Hello Santiago M.,

Thank you for sharing your trading insights with us and highlighting the transparency of our fees!

It's great to hear you're taking advantage of the crypto futures market using our platform, and it's even better to know that our low, transparent fee structure is adding real value to your strategy.

By offering fixed maker and scalable taker fees, we're committed to keeping trading costs competitive and straightforward with no hidden charges.

Wishing you all the best with your long positions this summer—we're excited to see where the markets go right alongside you!

Kind regards,
The PrimeXBT Team

Viet Nam
1 review
0 helpful votes
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Idk if everybody made the comparison, but the fees really differ on binance and primexbt! And yeah, the fees in primexbt all together are less than 0.5%..

Date of experience: June 18, 2025
Sean G. PrimeXBT Rep
6 months ago

Hi there Khai B,

Thank you very much for your review.
It’s an honour for us to know that our service is compared to top-tier crypto exchanges in our favour🙂

We focused on providing more accessible trading services to ensure every trader will benefit from their experience at our platform. You’re right; trading costs for crypto futures are only 0.01% maker fee and 0.045% taker fee, which, in the case of taker, can be even lower if you trade with larger than $5mln monthly volume.

Again, thank you for your feedback, and may your trading be successful!

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Save vs not-safe
June 25, 2025

From the crypto platforms, its prob the safest one. Has regulations! Has official offices, has broker standing.
But from other non-crypto brokers, its not that much better there

Date of experience: June 15, 2025
Sean G. PrimeXBT Rep
6 months ago

Hey Andile M.,

Thank you for sharing your honest and thoughtful review!

We’re glad to hear that you recognize PrimeXBT as a reliable and secure platform in the crypto trading space. Transparency, strong operational standards, and offering high-grade regulations are things we take seriously—so it’s great to see that reflected in your experience.

We also appreciate your comparison with traditional non-cryptocurrency brokers. We’re continuously working to improve our services by adding more features, enhancing compliance, and improving the overall experience of our traders to meet—and exceed—industry standards.

If there’s anything specific you’d like to see or suggest, we’re always listening. Thanks again for being a part of the PrimeXBT community!

Kind regards,
The PrimeXBT Team

Mexico
1 review
0 helpful votes
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Crossed and isolated margins
June 1, 2025

This broker is versatile in providing various assets for trading. Yeah, it's good that I can trade conventional assets like forex commodities and indices. But my focus is on crypto futures, the function of crossed and isolated margins have made my trading process easier and more efficient. Currently I'm focused on trading altcoins since there is a bullish trend.

Date of experience: May 22, 2025
Sean G. PrimeXBT Rep
7 months ago

Hey there Gael T.,

Thanks for sharing these insights into your personal approach to trading on PrimeXBT!

Features like different margin modes for perpetual cryptocurrency futures are absolutely essential in making sure that our platform is highly versatile and suitable for different trading styles. Your confidence in choosing the right tools is commendable—we’re glad to hear that you were able to find a way to take advantage of our features.

Please make sure to message us if you have any questions or would like to provide further feedback—we’re always here for you!

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Fees for trading futures
May 15, 2025

I could notice only taker and maker fee that i have to pay, which are 0.01% and 0.045% respectively. Yeah, you can feel those fees if you scalp your trades...

Date of experience: May 5, 2025
Sean G. PrimeXBT Rep
8 months ago

Hello there Nathi T.,

We greatly appreciate your feedback and the opportunity it provides us to improve our services.

You're correct—our futures trading model operates on a maker-taker fee structure. While the base rates are 0.01% for makers and 0.045% for takers, it's important to note that taker fees can decrease based on your trading volume. This tiered structure is designed to support and reward active traders. Still, we fully understand that for strategies like scalping, even small fees can have an impact over time.

We’re always working to keep our trading conditions competitive, transparent, and suitable for various trading approaches. If you have any questions or need assistance, our support team is available anytime.

Kind regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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In fact, I even had a friend who was in forex for 5 yrs trade this, and he found it hard;-o But fees are low, and withdraw in crypto is super-nice

Date of experience: April 28, 2025
Sean G. PrimeXBT Rep
8 months ago

Dear Sibusiso D.,

Thank you for telling us about your experience!

Cryptocurrency transactions can be a fast and cost-efficient way to withdraw your hard-earned profits. Hearing that you’re finding it convenient means a great deal to us.

Even though we’re doing our best to make sure the platform is accessible to traders with all levels of experience, we understand that some people might have a more challenging time navigating it.

In this case, practising by utilizing one of the available demo accounts may give you the amount of practice needed to get comfortable with the available features and execute your orders with more confidence.

We wish you successful trading!
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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Fast Trades, Dependable Rates
April 24, 2025

Tried this platform and almost passed ou from being too overwhelemed. Still figuring things out, but it's got some great features you know: -Smooth trading experience—when I deposit, it actually reflects -Good analytics that i can stare at all day -Wish the interface came with a manual to navigate -Some fees are high but others affordable

Date of experience: April 15, 2025
Sean G. PrimeXBT Rep
9 months ago

Hello Sipho K,

Thank you for sharing your experience with PrimeXBT.

We understand that getting used to a new platform can be a bit overwhelming at first, especially with the range of features we provide. We're glad to hear you’re finding value in our smooth trading execution and the quality of our analytics. Your feedback regarding the interface and fee structure is appreciated. We're continually working to improve user experience, and we might take your suggestions into consideration.

In the meantime, feel free to reach out to our support team at any time—they’re always available to guide you through the platform and clarify any questions. We're here to support your trading journey every step of the way.

Sincerely,
The PrimeXBT Team

Malaysia
1 review
0 helpful votes
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Finally found what suits me best
April 8, 2025

I finally found a broker that doesn't mess with my trades! Orders execute instantly, spreads are fair, and withdrawals - pretty fast!
100% worth it!

Date of experience: March 29, 2025
AE
1 review
0 helpful votes
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The demo account works well
March 21, 2025

As a beginner trader The demo account is one of the first accounts of the broker i would get to experience and this platform is dope.

Date of experience: March 11, 2025
Sean G. PrimeXBT Rep
10 months ago

Hello Sultan,

We’re happy to hear that you’re enjoying the demo account! It’s a great way to explore the platform and practice trading without risk. If you ever have any questions or need assistance, feel free to reach out to us at support@help.primexbt.com. Wishing you a smooth and successful trading journey!

Best regards,
PrimeXBT Team

South Africa
1 review
0 helpful votes
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This broker is popularly known as a crypto platform but it provides various financial instruments that makes it very valuable trading here🤞🏻👌🏻👌🏻

Date of experience: March 2, 2025
Sean G. PrimeXBT Rep
10 months ago

Dear Luthando H.,

Thank you for your feedback! We're delighted you're discovering the variety of trading assets available on PrimeXBT. It's true, while we're known for crypto, we're proud to offer a wide range of financial instruments that enhance the value of trading here.

We believe providing diverse options empowers our users to explore different strategies and find the best fit for their trading goals.

We hope you continue to enjoy your experience on PrimeXBT. If you have any questions or need assistance, please don't hesitate to reach out to us at support@help.primexbt.com.

Happy trading!

Sincerely,
The PrimeXBT Team

Viet Nam
1 review
1 helpful vote
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It's not perfect yet
February 20, 2025

The platform is good, but is it really beginner-friendly as many highlight it is? I had some hiccups with understanding the trading conditions, otherwise, the app is simple…

Date of experience: February 10, 2025
Sean G. PrimeXBT Rep
11 months ago

Hello Quang,

Thank you for your feedback! We’re glad you find the platform simple to use. While we strive to be beginner-friendly, we understand that some trading conditions may take time to grasp. If you ever need clarification or assistance, feel free to reach out to us at support@help.primexbt.com—we’re happy to help!

Best regards,
The PrimeXBT Team

Mexico
1 review
2 helpful votes
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Impressive trading terms
February 11, 2025

Been using this platform for months now, and it's super smooth. The market range is impressive! The leverage up to 100x on cryptocurrencies is out of this world 😀
Plus, the fees are low, and they are calculated as a percentage of your trade - 0.05%.
Everything just clicks - fast trades, fast payouts, and tools that feel pro-level without being overwhelming.

Date of experience: February 1, 2025
Sean G. PrimeXBT Rep
11 months ago

Hi Javier M.,

We’re thrilled to hear that you’re enjoying your experience on PrimeXBT! Our goal is to provide a smooth and efficient trading environment with competitive leverage and low fees. It’s great to know that everything clicks for you! If you ever need assistance, feel free to reach out at support@help.primexbt.com.

Happy trading!

Best regards,
The PrimeXBT Team

South Africa
1 review
0 helpful votes
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The educational and analytical toiols have made it reaaally easy for me to upskill my trades and make huge profits… the tools are very acurate and work effectively.

Date of experience: December 26, 2024
Sean G. PrimeXBT Rep
12 months ago

Hello Christian,
Thank you for sharing your experience! We're thrilled to hear that our educational and analytical tools have been instrumental in improving your trading skills and contributing to your success. It's great to know you're finding them accurate and effective. If there's anything else we can do to support your trading journey, feel free to reach out to us via live chat or email at support@help.primexbt.com.
Best regards,
The PrimeXBT Team

Singapore
1 review
2 helpful votes
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One of the best brokers i have used
December 26, 2024

Most crypto platforms don't include other assets but primexbt makes sure to add different instruments and provide its client with diversity. I trade over 3 instruments and have made profits

Date of experience: December 16, 2024
Sean G. PrimeXBT Rep
over a year old

Hello Roze,
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the diverse range of trading instruments on PrimeXBT and finding success across multiple assets. Providing variety and flexibility is a priority for us, and it's great to know it enhances your trading experience. If you ever need assistance or have suggestions, feel free to reach out at support@help.primexbt.com. Wishing you continued success!
Best regards,
The PrimeXBT Team

Mexico
1 review
1 helpful vote
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Affordable costs for beginners
December 26, 2024

PrimeXBT has reasonable pricing for starters. Low deposit requirements make it accessing, though some features can seem pricy 📸.

Date of experience: December 16, 2024
Sean G. PrimeXBT Rep
over a year old

Hello Emiliano,
Thank you for your thoughtful review! We're glad you find our platform beginner-friendly with affordable entry costs. We strive to balance accessibility with premium features to enhance the trading experience. If you have specific feedback on features you find pricey, feel free to share—we're always looking to improve! For any assistance, you can reach us at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team

Brazil
1 review
2 helpful votes
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Overall, I'd say that edu materials here are pretty good and work nice in combination.
What you can do is:
- Edu acrticles: for actual learning and then practising the patterns and strategy on your chart
- Market research: To get some ideas about some markets for the day or a week.
The analytics are pretty nice here, if you also trade the signal on top of some additional proof like patterns and all that, the odds would be super high!

Date of experience: December 6, 2024
Sean G. PrimeXBT Rep
over a year old

Hello Valentim,
Thank you for sharing your thoughts! We’re glad to hear you’re finding the analytics helpful.
We hope your trading journey continues to be both educational and rewarding. If you have any questions or suggestions for improvement, please don’t hesitate to reach out to us via email at support@help.primexbt.com. We always appreciate your feedback!
Best regards,
The PrimeXBT Team

Thailand
1 review
1 helpful vote
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Friendly interface and fast delivery
December 14, 2024

This broker's platform is quite easy to navigate and use but what I like about it the most is the speed at which everything is done. The customer service priority is high and that's a good sign.;-)

Date of experience: December 3, 2024
Sean G. PrimeXBT Rep
over a year old

Hello Prachya,
Thank you for your positive feedback! We're thrilled to hear you find our platform user-friendly and and like the speed of our services. Ensuring an efficient and seamless experience for our users is one of our top priorities, and we're glad to see it reflected in your experience. If you ever need assistance or have suggestions to enhance your trading journey, feel free to reach out to us at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team