On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
ProFlowers Reviews Summary
ProFlowers has a rating of 3.2 stars from 1,063 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProFlowers most frequently mention beautiful arrangement and great experience. ProFlowers ranks 6th among Flower Delivery sites.
We monitor reviews for authenticity
Although the arrangement is beautiful, we didn't locate it until late at night. Fortunately it wasn't too cold and the flowers held up relatively well.
Your service caused a panic because your email said the flowers had been delivered 15 minutes before the florist showed up with them. This caused a panic and a loss of faith in Proflowers. This is the second order in the last year that something has gone wrong.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
As always, ordering process was smooth. Lots of nice options. The recipient received the flowers on the day scheduled and right away in the morning. They were very happy with how they turned out,
Thank you for taking the time to review your experience with our service.
Delivery and ordering was fine, but when I asked the receiver to send me a photo of what was delivered, it looked nothing like what I ordered and what was shown online.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I had to make a last-minute change to my delivery instructions and contacted customer support through the website. They were very quick to respond and had my instructions updated. The recipient loved the flowers and everything went very smoothly.
Thank you for sharing your experience with us. We truly value your feedback and appreciate the time you took to express it.
I had flowers delivered to my Mother's assisted living for her 93rd birthday. I couldn't get there in person so I thought she would love these……and she did! She just gushed about them, and said they were beautiful and perfect. 🙂
Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!
I was browsing for a special gift like flowers. Saw the nice fall colors and arrangements. I was able to see and understand the different product offerings and sizes and easily purchase.
The delivery was flawless.
Thank you for taking the time to review your experience with our service.
The rose bush I ordered for my daughter's bday was terrible looking when we got it. It didn't open and the buds were already turning brown. It has since completely died. It was delivered on 11/10. I have a picture of you need. I was going to email it but wasn't sure who to send it to.
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
The experience was good from ordering through delivery. The flowers were beautiful and have lasted. My girlfriend was thrilled.
Thank you for your review. We appreciate you taking the time to share your feedback.
Sent flowers to my friend wrote a very nice message signed it but it was not part of the delivery. When we spoke, i mentioned did you get my flowers will not order from proflowwrs again
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
Loved the flowers! I ordered the jack o lantern container because Halloween is my Mom's birthday, this was the first one without her! But my local shop didn't have one just disappointed in the container!
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I don't feel that paying the extra for the fullest version was worth it, honestly. The pumpkin vase was super cute, but was the focus of the presentation - not the flowers. The arrangement would fall under the heading of "full", maybe... but not "exquisite" (or whatever the term is for the most expensive option that I paid for). If you're wanting to pay for an experience, then its worth it.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Had to make a last minute purchase for flowers for my mom. Website said delivery was available for Monday November 3rd, critical for her birthday. Everything confirmed delivery would happen as expected. Never even shipped on that day. She was so sad. Ended up coming in the next evening. The flowers were in terrible shape. I have been ordering from proflowers for years. They never arrive like this. 5 of the flowers were in such bad shape they had to be thrown away. It was a sad, sad bouquet, looked like they had been run through the gauntlet. The quality was just not there. Nothing like showing someone how much you care by delivering them a ratchet floral bouquet... a day after their birthday. Just a horrendous experience. I understand that it was short notice, but if you can't deliver, be transparent about it. I would have made other arrangements.
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
I have always enjoyed Proflowers. This experience was no different the only thing I had an issue with is the delivery date I wanted was not available however with that said I was able to get the flowers delivered a day early. It was for my mother's birthday. It would have been nice to have them delivered on her actual birthday. I ordered with plenty of time thankfully that resulted in the early delivery.
Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.
I asked on several occasions in talking with your Customer Services Representative for the name of the person that accepted the flowers I sent. I never received the name of the person signing for flowers sent although I was told by your representative they would get it from the florists that delivered the flowers.
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
Delivery was hours late because of a snafu about the signature on the card. Just deliver the flowers! It went to my wife's school after class was over!
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
It was super easy ordering and delivery process. Flowers are very beautiful and pleasant. The vase however does not sit evenly on any counter. The bottom of the vase is circular so felt like the vase was gonna tip over and anytime.
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Every time I use Proflowers, I say I'm never going to do it again. This time I mean it. I ordered flowers from them. The process was fine. On the day they were supposed to be delivered (my anniversary), they emailed me to tell me they didn't have a florist that could fulfil my order. Thanks for telling me now...
I called them and they said they could overnight my order via FedEx. I told them that was fine. Then I was transferred to someone else but I wasn't sure why. That person said that they needed to cancel my order and I'd need to order from their boxed selections. I didn't see anything that I liked so I just ordered red roses. I was disappointed but red roses is always a solid backup. Then they told me they couldn't deliver them until Tuesday.
I was a captive customer since it was already too late. I ended up with different flowers delivered on a date well after when I needed them. The paltry 15% discount they offered me didn't even cover shipping. What a terrible experience that could have been prevented by not letting me order flowers that they couldn't deliver.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
I ordered flowers for a birthday present, based on a picture on the website. The arrangement that was sent looked quite a bit different and of a much lesser quality than what I ordered. I know the website says substitutions can be made, but I would expect better quality than what was sent. My mom loved them anyway, but I will avoid using Proflowers in the future. I would like to think the quality I order would be maintained.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Ordering the flowers was easy. They were delivered on the date I requested. The recipient sent me a picture of tbe flowers and they were lovely. The price was also reasonable.
Thanks for taking the time to share your experience with us! We really appreciate it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to post about your experience.