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From the business
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
ProFlowers Reviews Summary
ProFlowers has a rating of 3.2 stars from 1,088 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProFlowers most frequently mention and beautiful arrangement. ProFlowers ranks 6th among Flower Delivery sites.
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Was never able to talk with a person even after being told in an email that someone would be calling me to assist with a correction to my order
Thanks for taking a moment to tell us about your experience with our service.
The flowers were very healthy, vibrant, and beautiful. The roses fully opened after two days and the bouquet has a few more days of beauty left to share.
Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!
Unfortunately, my delivery was a day late and the person I was sending it to was out of town the next day that it was delivered luckily, we were able to have a neighbor grab it until she returned. Usually, I've had positive response whenever I place an order.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
The flowers I ordered looked nothing like what was delivered. The flowers weren't the same type for some and the colors were bright. I sent these flowers for sympathy (loss of a pet) and they were bright pinks, purples, reds and yellow.
A supervisor has contacted the customer via voicemail and email, and a 50% refund has been processed. While the funds are released immediately on our end, it typically takes 1–3 business days for the amount to reflect in your account, depending on your financial institution.
Please let us know if there’s anything else we can assist you with.
Order was delivered after the business was closed for the day. Left at front desk. Flower arrangement was sub-par. Nothing like the website description.
A supervisor has contacted the customer via voicemail and email, and a 50% refund has been processed. While the funds are released immediately on our end, it typically takes 1–3 business days for the amount to reflect in your account, depending on your financial institution.
Please let us know if there’s anything else we can assist you with.
Picking.out a bouquet is fast and easy. My mother in law loves flowers and I always order them fro.your site. They have always been o time and fresh.
Thanks for taking the time to share your experience with us! We really appreciate it.
Ordered flowers for a 12/15 delivery in memoriam of my best friend's death. There was no way to track the shipment and it did not arrive on the 15th. Reached out to customer service at 6pm and was told residential deliveries can be delivered up until 8pm. By 8:15pm flowers had still not arrived. Reached back out to customer service and they confirmed the flowers were not delivered. They offered a free upgrade and to deliver the flowers the next day. My best friend's mom received the flowers on 12/16. For the amount spent on delivery there should be a tracking system and delivery date guarantee.
A supervisor has reached out to you via voicemail and email. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
There were many choices to choose from the centerpieces. I purchased 2 of the nutcracker centerpiece however only one was delivered as ordered. The second one was a gingerbread centerpiece however only while appreciated by the receiver, it was not what I ordered
We appreciate you taking the time to share your experience!
My grandson and his wife were happy with the bouquet, but I believe it should have been a little bigger and bigger. It really wasn't even arranged nicely. I will not be ordering from you again. I will.tell friends to order from another florist. I was charged 2 delivery charges. Very unfair!. Lois Appel
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Okay experience. I suppose it was delivered because I received an email saying it was. A photo of the delivery would really help.
Thanks for taking the time to share your experience with us! We really appreciate it.
Set on porch. Nit delivered to person. Flowers were very pretty per recipient. If I hadn't texted her the flowers would have sat on porch all night. Thank goodness it wasn't freezing or raining
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 20% off the arrangement. Please let us know if there is anything further we can assist with.
I was quite disappointed that the items that I selected was not available. They should not be on the website so I'm not happy about that next time. I'll just contact the local florist. I was quite disappointed.
We see that you have spoken to a supervisor regarding your recent review—a refund of 20% off the arrangement on both orders. Please let us know if there is anything we can assist with further.
The arrangement wasn't close to what we ordered online. It looks like the florist just threw the arrangement together. The arrangement was just okay, it was not as we expected
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% in total off the arrangement. Please let us know if there is anything further we can assist with.
The tree was a bit dry upon arrival with some of the needles falling off. After some watering it is doing fine and very cute when decorated.
We appreciate you taking the time to share your experience!
The flowers that were delivered were nothing like the picture. They were a lot smaller. They were very sparse compared to the picture and nowhere near as pretty as the picture was shown.
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
I have relied on ProFlowers for many years, over 15 easily, because for the most part there have been no hiccups and on the very few times when the delivery or order was not as expected, ProFlowers has made it right. Beautiful flowers as well.
We appreciate you taking the time to post about your experience.
First time, said it was delivered. It was not. We have a doorbell camera. Second time, said it was delivered. Truck arrived an hour later.
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
The fact that it requires a written survey just to confirm my order was received is annoying. Glower came on time and in good shape and note was hand written which had a nice touch.
Thank you for taking the time to share your thoughts. We're so glad the flowers arrived on time with a personal touch you appreciated, and we'll consider your feedback about the survey to make the process smoother for future orders. Your comfort matters greatly to us, and we look forward to brightening your days again soon.
The flowers were beautiful, according to my uncle and my aunt was very appreciative to get them while she recovers from surgery.
We’re so grateful that you took the time to share your experience with us! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for taking the time to share your experience with us! We really appreciate it.