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QLinkWirelessReviews 806

2.5

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

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Pennsylvania
1 review
8 helpful votes
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I have tried 4 times to call in to ask questions on the main menu it does not give an option to speak to customer service I that it was do to I'm not a customer but I have read some reviews that people are having this issue I do not know if it's current customers though. Dose any one know if its Nationwide coverage? I have read a few reviews on the cells being junk. I would think they would give a so so cells do they give any 16 gb cell 8 gb are not enough free space? If any one help me please post a reviews i will look on the reviews

Date of experience: February 26, 2018
Robin H. — QLinkWireless Rep
over a year old

Hi Dan, visit this page from our Help Center. I think it will help you with this issue :) https://qlinkwireless.com/members/support.aspx

Tennessee
1 review
5 helpful votes
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Crappy phones. Don't mess with these people. A free phone they send you will stop working within 2 months. Then they want $25 to replace the damn thing. You're better off with a TracFone they do have smartphones now.

Date of experience: February 24, 2018
Robin H. — QLinkWireless Rep
over a year old

Your free benefit covers the cost of your service, not a smartphone. Q Link provides new members their first phone free, so we do require a small fee for new ones. Our $75 upgraded phone is available at a discount of $25. PLUS it comes with a FREE Talk & Data Bundle! https://qlinkwireless.com/support/replacement-phone-cost-25/

Wisconsin
15 reviews
53 helpful votes
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I went thru all the red tape, got my free smartphone. It kept getting overly hot and could not turn off. Tossed it. Service could be better. Changed to Tello.com, and love it!

Date of experience: October 30, 2017
Indiana
7 reviews
29 helpful votes
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Yes I have had my phone for almost a year now and it is junk and I do not use my data at all and it says it's all used up it's customer service song that. My wife had there service and she had a phone sent too the hotel she was still in 3 years ago and one of the people who works there stole it and she even called them told them a staff member at that hotel took it and they don't have any sense too file charges on that hotel they should be the ones calling the police on them not my wife. There phones are no count nor is there monthly service it's a rip off.

Date of experience: August 17, 2017
Minnesota
1 review
14 helpful votes
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New phone
July 27, 2017

I read some reviews of people complaining about getting used phones from qlink I got mine yesterday and it was brand new all set up and ready to go for me I'm grateful for the free phone program

Date of experience: July 27, 2017
Robin H. — QLinkWireless Rep
over a year old

Thank you, Stephen. Feedback from satisfied customers like you is why we do what we do.

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115