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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.6 stars from 4,383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 5th among Hotels sites.
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I dialed into Hilton Hotel to speak with someone about availability.
Jolene spoke to me about it with full details of my requests to completion.
With clarity and delightful responses our conversation was most enjoyable.
It's been good and peaceful as I grieve the loss of my fiancée on this Christmas Day
All agents I've dealt with have been good. Just need to remember to get ice bucket when checking in.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I clicked a sponsored link that lead me to reservations.com to book my hotel. I ended up calling to make my reservation. Everything looked fine and the rep confirmed everything including pricing but never specified the currency of the price. We live in Canada and booked a hotel in Canada and assumed prices were in Canadian dollars. The rep mislead me with the pricing and when I received the email confirmation, he hung up on me as I was realizing pricing was in US currency. Absolutely disappointing with the service and when I immediately called back, they were trying to charge me a cancellation fee. These employees should be ashamed and upper management should be embarrassed with this service.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Jesus
Was very friendly. Spoke very clear. Helped me find a hotel for our needs in under 5 minutes! We made last minute arrangements to come up. But he made it very easy for me and now I can relax knowing we have a place to stay. He is a keeper!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Very polite and thorough. I was a bit confused over two night stays only being available but Joseph figured it out in short order.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The representative was wonderful. The phone line was not clear, interruptions of silence and pauses after she or I spoke. Phone service not good at all.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Joela Marie was an excellent Reservation Representative. She was able to help me with everything that I requested. She was kind, courteous, and very patient. I would recommend this Doubletree in Carson, CA to all of my family and friends.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I am looking for the best spot for a Space Needle view for New Year's. I spoke to him, and he knows exactly what I am looking for. He describes things well and is knowledgeable about customers' needs. He gave me options, and I was very happy with the prompt and quick service. I'm looking forward to an unforgettable New Year's night and watching the fireworks. 😇
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Luis helped me make decisions about my upcoming trip to Denver. I presented several possible scenarios. He answered every question knowledgeably and with patience.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Amy was very personable when taking my reservation and when we checked in. The rooms are spacious and clean. I would definitely stay again.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Rowena was very helpful. I believe she sensed frustration in my voice and helped with giving me several options to choose from.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Devon was very personable & helped me acquire a reservation so I could attend a 100th birthday celebration for my Mom's cousin. Nice attitude & very kind.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jorge was very polite and accommodating on the phone. Helped me make my reservation in a quick and very informative way. Thank you again Jorge. 5 Stars from me. Merry Christmas.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
After not making a reservation at a local hotel, I was mortified to learn that my chosen hotel was totally booked! Low and behold, Ms. Robyn searched associate sites and found me comparable accommodations! She handled the booking process for me from beginning to end. She was so very polite, courteous, patient and helpful!
Thank you, Robyn for being wonderful!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
It was the most discussed hotel ever. Sheets stained, mattress ripped and filthy. A total dump. I had to ask for another room and still discussing. Never recommend this hotel ever.
Thank you for taking the time to reach out and providing us with valuable feedback!
Super helpful, I was very worried that I will not be able to attend the Ducks and Texas game at Orange Bowl and Maria Teresa did everything she could and helped me made my dream come true. Excellent experience!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Maria Lourdes was exceptionally good, I'm very hard hearing and she did exactly what she needed to do to accommodate me so I could understand her.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Juan Carlos at the Hampton inn in Tipton GA, assisted us in finding a Sparks Hilton in Liu of staying at the Hampton. Since I was on the road he setup the reservation at Sparks for me. It was so helpful. He is such an asset to your organization
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Called to make a reservation at the Brüt Hotel in Tulsa Oklahoma. Luis handled my request in a very professional manner! I am 80+ years old and he did not mind repeating his questions and was very helpful!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.