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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.6 stars from 4,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 5th among Hotels sites.
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Tanesha was am excellent agent ~ she found a room as requested, gathered our information, repeated the information before booking the room. Very professional and very efficient she did not waste our time, and knew her job well!
Tanisha gave excellent customer service during a time of need for my family. There was a power outage and she helped get a room.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Called regarding availability. Wasn't able.to find what I was looking for ideally, but was treated with kindness, respect, and he tried to find something that would work for me. I may be back if I can compromise. No complaints, just good service.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
She did an amazing job confirming all of my information, as well as accommodating my requests. She made it such a simple process, it was much appreciated!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Joseph was my service representative. He was polite informative with a very pleasant tone he was professional thank you Joseph.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
My interpersonal interactions with Mr Gerardo were in fact timely, professional, courteous. He addressed all of my concerns and questions respectfully, ensuring that I clearly understood before moving forward, because I am hard of hearing... his patience, and professionalism went far in our interactions. Kudos for a job well done.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I thought this was a hoak as she kept repeating like if she was not very smart, I told her that I thought she was hacking me.
I called back to talk to her but a real person told me that this was AI.
The hotel will loose customers if you continue this path.
And she had problems with my credit card and she was talking while I was giving her my cc number, I thought she was slow between the ears.
Also had to repeat my email address at least 3 times.
I was not impressed
Thank you for taking the time to reach out and providing us with valuable feedback! We appreciate you bringing this matter to our attention.
Kindly,
Briana S.
Jennifer Eileen was very helpful with helping me book a room reservation on a very short notice.
She was professional and efficient.
Thank you Jennifer.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I asked if there was a security deposit required or if I would need a credit card because I was traveling on business and did not have my personals and she promised that would not be the case.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Christain was very helpful in booking my reservation. Very personable and pleasant to speak with. Great at sticking to the objective of the call and was able to get a room booked for us. Thank you!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Very personable and proficient indeed. Very detailed information provided most cordially as responses to questions. Experience was fantastic and could not have asked for better!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
You lied about price and being an actual employee of BW (stated definitely you weren't a 3rd party, you didn't apply my points to the price. Dishonest but don't worry. B W doesn't give a $#*! even though they say you do it all the time, change things on the web. Very dishonest. But they can't do anything about their 3rd party crooks that represent them. I even have 2 recordings showing how you lie. First I talked to Alex. (spelled the name on recording) Then, Ian wants the review. Texas attorney general will be notified, with all emails, text and recordings if I'm not refunded the difference in what you charged and what the BW Charge would have been at $101.99 a night x 2 nights (military discount). Also $25 for 5500 points you said you applied. All on recordings. Want to hear all the lies. Contact me with your contact # and I will provide to proper personnel. Not the lying dept.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I dialed into Hilton Hotel to speak with someone about availability.
Jolene spoke to me about it with full details of my requests to completion.
With clarity and delightful responses our conversation was most enjoyable.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
It's been good and peaceful as I grieve the loss of my fiancée on this Christmas Day
All agents I've dealt with have been good. Just need to remember to get ice bucket when checking in.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I clicked a sponsored link that lead me to reservations.com to book my hotel. I ended up calling to make my reservation. Everything looked fine and the rep confirmed everything including pricing but never specified the currency of the price. We live in Canada and booked a hotel in Canada and assumed prices were in Canadian dollars. The rep mislead me with the pricing and when I received the email confirmation, he hung up on me as I was realizing pricing was in US currency. Absolutely disappointing with the service and when I immediately called back, they were trying to charge me a cancellation fee. These employees should be ashamed and upper management should be embarrassed with this service.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Jesus
Was very friendly. Spoke very clear. Helped me find a hotel for our needs in under 5 minutes! We made last minute arrangements to come up. But he made it very easy for me and now I can relax knowing we have a place to stay. He is a keeper!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Very polite and thorough. I was a bit confused over two night stays only being available but Joseph figured it out in short order.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The representative was wonderful. The phone line was not clear, interruptions of silence and pauses after she or I spoke. Phone service not good at all.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Joela Marie was an excellent Reservation Representative. She was able to help me with everything that I requested. She was kind, courteous, and very patient. I would recommend this Doubletree in Carson, CA to all of my family and friends.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I am looking for the best spot for a Space Needle view for New Year's. I spoke to him, and he knows exactly what I am looking for. He describes things well and is knowledgeable about customers' needs. He gave me options, and I was very happy with the prompt and quick service. I'm looking forward to an unforgettable New Year's night and watching the fireworks. 😇
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.