Reservations.comReviews 4,412

Robert helped me book a room and also showed me human kindness too. - it is apprecisted

Reservation was professional, courteous. Kind, and informational.
Thank you

Excellent, friendly and very customer service oriented

Jerwin Lance was very polite and patient in trying to locate a reasonable rate for my reservation. I appreciate his knowledge and professionalism.

Aquila went out of her way to provide great service.

I was treated with friendly and professional service the entire time
I highly recommend this service to anyone seeking this level of assistance

I was looking for 2 rooms to accommodate 2 adults and 4 kids to stay and swim at the hotel. He found the least expensive adjoining rooms. He was friendly, kind and very helpful. I will definitely be looking for Baymont hotels when I have to travel.

We always have a great experience with Drury. Reservations are easy to make and the people are very accommodating. The rooms are always clean and comfortable

Carlos was extremely helpful and attentive and made booking our hotel stay very easy and pleasant. He payed attention to detail and made sure our family had everything we needed in our room for our stay. He was amazing!

The customer service I received from Oscar was unbelievable. I called the book a hotel which I've stayed at the Jamison Inn several times he informed me there was no room went out of his way to find me something. What a pleasure to deal with someone like Oscar.

The agent was very polite and made sure everything was exactly as I requested. He provided the necessary information for the reservation for my approval.

I dislike using the central Hilton booking company so I take a business card so I can speak directly with the hotel receptionist. This staff person can answer questions and give direct assistance.

He got frustrated when I asked about his company if it was Expedia. I asked for the name of his company. He would not provide the name. He failed to say Good bye. That is a manners and professional common courtesy. I asked to speak to the hotel directly. He would not transfer me. So all those failures, let to my high skeptical outcome, with knots in my stomach.

Juan provided excellent customer service while helping me book my hotel room. He was friendly, patient, and made the whole process quick and easy. Truly appreciated his help!

She was.very kind and patient with me even when I made typing errors, it's great to know that your hiring politely disposed people to represent you.

Oh, I was hopeless looking for a better room rate. And Carlos helped me so great with his information. He helped me a lot find the right rate for me. I appreciate his assistance, he is one of a kind service help -delux person. Thank you Violet Espiritu

It was an alright call I had asked to make reservations for 2 rooms for 1 night, Jeffery went straight to the booking n found us rooms n having a baby in one room was an acception

Erick was very helpful, giving me the total price including everything. He was knowledgeable about breakfast mean, handicap accessible room, etc.

Making a reservation at the Drury Hotel in Colorado Springs with agent Juan Manuel was easy. Juan was helpful and took care of my requests.

John is an excellent customer support person. He supplies you with all the answers to your questions in a very helpful manner.