On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.6 stars from 4,293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 5th among Hotels sites.
We monitor reviews for authenticity
I am a Canadian citizen and called a Canadian number to book a Canadian hotel and was charged in US dollars without any notification that the agent was quoting US fees for this Canadian hotel. I am hoping this was an error on his part and will be corrected.
Ms. Linda was very helpful and we had a great experience with her. She was very helpful and accommodating. We checked in and still having a great experience with where she helped us pick our stay for the night. Thank you Linda, may the Goddess bestow blessings upon you.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
You did not get my email correct
You texted me Three confirmations
Two were incorrect
I had to repeat my credit card info four times to process payment
Very frustrating speaking and dealing with AI!
Had to call back and speak to love person
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Paul was very helpful in finding a room for us last minute. He made sure the information given to him was correct. He was also very patient with me. Give the man a raise or at lease a pat on the back.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Appreciate your time. Hard at times to understand and need to contact again and see why a penalty for canceling if need to a few days prior to the 9th. Never had an issue before. I'm not canceling yet like to be clear on that policy. Thanks for your time
I wanted and specifically asked if the pool was working. He assured me over and over again that indeed it was working. I booked the room. Then found out the pool has not been working and will not be working because of repairs. (I got the actual phone number from a family member that lives in carbondale IL.)called the Actual front desk and talked to the person. Now to find put i may be charged for a one day room rate for cancelation is beyond reasonable. I want all my money back.
I had to give her my credit card # twice. Then she said it was declined. She was ready to hang up on me, she said "thank you for considering Hyatt". I gave her another card number, received my confirmation by email. She hung up on me, no words of your confirmation is this etc or even a thank you. I called my credit card company immediately (the one she said was declined) and they said that no request had come from Hyatt. They said that there was no problem with my card, I had $14,000. Credit available.
The website was identified as comfort inn reservation. The agent never identified as a third party and I was over charged for my nights stay by $40.00.
David is congenial, an absolute delight, listen to my itinerary to be sure I was being placed properly with ample room, an able to get to my final destination in a timely manner. In the hotel industry accommodation is paramount and he lived up to excellent standards.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Hector was helpful making my reservation. However. No information was provided regarding cancellation if that became necessary. We hqve had to cancel re a pending snowstorm on the 18th a d 20th. We live in Vermont and we're afraid we might not make our flight.mu husband has liver cancer and we can't undertake any more problems. I cancelled and this hotel is keeping 30% of the $4799 I paid. I am DISGUSTED. WHY WAS I not told this? We have stayed at the Hilton 2 times in San Diego a d were treated very well. We will never go to a Hilon again
Terrible, I thought I was talking to actual hotel. You told me only 1 room king suite was available, expensive. I sai I would check anouther hotel, you checked & said more money. Then suddenly 2 rooms were made available but still more $ than I paid last week. I took one. I got to the hotel they had lots of rooms and were over $50 cheaper & had breakfast. I was not able to get my points either. I even gave you my points. # and you never said anything. You were very deceitful and I never use your company again, will use my media to tell my story and make a complaint to your company & holiday Inn.
Bruno was helpful in navigating me through booking a room with the option of cancelling based on weather forecasts for the next day. He was efficient and professional and I appreciated his assistance. Thanks to Bruno
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Got ripped off thought I was speaking with the golden nugget directly took my money even though I canceled the reservation 30 minutes after making it was not explained that will lose my money that's robbery
Cesar was easy to understand and helped very professionally. All my requests were taken care of, and I expect to have a great visit with best Western.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I made a same day reservation by calling your reservation hotline, believing I would be given a fair price. I was charged 428 USD by you for a one night stay at the DoubleTree Hilton at JFK Airport (12/14-12/15). Meanwhile I know that the hotel charged you 248.76 USD to your credit card ending in 7988. That is nearly 200 USD "surcharge"! I hope the payment you called up happened by mistake and you can correct the error by crediting at least some of the huge price difference back to my credit card. Kind regards, Steve MacDiarmid
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Edwin was most helpful - efficient, knowledgeable, and prompt. Very easy reservation process. Wish there were more like him at other places! 9
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Spoke with Miguel at the Tsawwassen location and found him to be most helpful to accommodate us on short notice. Much appreciated
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
We had trouble understanding each other.
I had trouble understanding her & she me. Got name spelling wrong & other information. Long process.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
If Elias was AI, he was very believable. I enjoyed speaking with him, he made a reservation, and did a great job. It makes it worth making reservations through Holiday Inn if you get to speak to a real person.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The representative was very helpful looking up surrounding locations that would be close to the hotel I was looking to stay at for the weekend. I appreciate the extra effort from the representative.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.