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Reservations.com Reviews Summary
Reservations.com has a rating of 3.6 stars from 4,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and best rate. Reservations.com ranks 5th among Hotels sites.
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Jenalyn was great. She was pleasant and listened to my needs for the reservation. Give her a raise. In a world full of mean people, it's awesome to know there are pleasant, respectful, nice people out there.
I had a great representative (Matthew)on the phone to make my reservation for my stay at the landing. Very nice,, courteous, friendly. I appreciated his help and kindness. So thank you very much.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was trying to reserve a room at the Coral Springs, FL on line and it sent me to a phone number to call. The person who assisted me was very patient because I was having trouble with my credit card and we were unable to complete my booking. I was making the reservation for family coming in and was able to go to the hotel and make the reservation. Your details regarding refundable cancellation are a little confusing and should be explained up front that you have to pay a premium fee for a full refund.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Angeline was very professional and helping us book a room. We had to coordinate some other arrangements and she was very patient waiting on the phone as we took care of things.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
James helped me make a reservation on an old I-phone. Thanks a lot. He should probably be watched for a raise and a promotion.
Mike M.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Was very good dealing with the agent. The only thing was that they agent should have advised that the booking from Canada was in USD and if there was an option to book in Canadian dollars. He was very helpful and pleasant and spoke English very well.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I thought I was calling the hotel directly. They answered the phone using the name of the hotel. Said I was getting a conference rate. Did not tell me the room was prepaid and immediately charged my card. I called back right away to cancel and was told the cancellation rate is equivalent to 1 nights stay. I said hell no. You misrepresented yourself and I will be getting a full refund!
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Sergio lied to me: 1. He said he was front desk agent for the hotel. 2. He said he was arranging the lowest possible convention rate for the convention we are attending. 3. he insisted the reservations must be paid 100% now and they are not refundable unless I paid extra money for a refund policy. I agreed to all and he charged my credit card $1895. 62 for three of the four reservations and $1912. 72 for the fourth reservation. Upon seeing the charges on my credit card, I contacted IECA, the convention we are attending, and made reservations through their arrangements with Omni Hotel and got four nice rooms at significantly less cost and, only one night payment necessary for fully refundable reservations. I had to work for two hours of phone calls with customer service and others to get these cancellations accomplished. At this time, they are still not finalized and I am awaiting information from the customer service. Sergio is a liar and should not be allowed to make the kind of assertions and promises he made.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
The woman I spoke to on the phone with to book a room did not seem to know what she was doing. She charged my husband's credit card twice. The first time was for $556 and the second time was for $697. The second charge was NOT the amount she quoted me for the room that was reserved. Now we are waiting to have these amounts reimbursed or canceled and I had to cancel the reservation. This was very frustrating especially just before the holidays.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I was told my credit card was declined. He would not try it again or confirm number i had typed. My bank had no transaction that was declined. Because of the inept person I lost part of my reservation
Furthermore ge never identified himself as working for booking.com. They phone number used for gbooing has an exchange from the area implying they are from the hotel. Clearly this is inorder to deceive people.
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
The first question out of my mouth was am I talking to the front desk at the Home2 suites, Northville, MI? You said yes, when really it was NO. You work for Expedia. That is misrepresentation. Horrible, that you can't trust people anymore!
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Booking a room was made simple by this associate. He was helpful and patient when I made a mistake entering the numbers on my card. He provided answers to my questions. Pleasant experience.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Ian offered the option of booking one night with the ability to extend if a second night is required because my colleague and I are uncertain if we'll need a second night. Much appreciated.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I thought I had reserved a double room on the ground floor and I told the reservationist that I had a dog.
When I checked in, I was told there were no double rooms on the first floor, only 4 single rooms. That's not 4 single rooms available, that's only single rooms exist on the first floor.
The hotel clerk didn't know about my dog, which cost me another $50 and another $50 for incidentals that I wasn't told about by the reservation desk.
I ended up with a king room on the second floor as there were no double rooms available.
I got nothing I wanted and paid more for it.
Not happy
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Was lied to and overpriced for hotel rooms thinking I was speaking to the actual hotel funny how we were today we would have 2 queen beds when the hotel doesn't even have queen beds liars overpriced by $100 dollars for 1 of the reservations bs
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
You placed 1 room for Thanksgiving night at Quality Inn in Dixon, Il. You did this twice so I paid for the room twice. The quality Inn will not refund for the second room as they did not make the reservation. You will have to give the refund to me or I will have to go higher up. Thank you!
Hello Nancy,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at reviews@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
My experience on the phone with Guadalupe was excellent. I'm in a customer service role as a director of a national company and receiving good customer service isn't always easy. She was kind, helpful and threw a little bit of humor in. L, which was even more appreciated as I'm staying there due to a surgery I have the next day at VGH. She made the transaction a personal one and for a large organization like Holiday Inn, that is saying something. So well done and keep up the good work.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called to ask information about hotel. Specifically asked for room on the first floor, bottom level. When I get there they don't even have rooms on bottom floor. Only 2nd floor and up.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Reservation took less than 15 min. Associate was professional and was of great assistance in making reservation
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Excellent service. Patient, thorough, informative, helpful.
Great and successful job.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles