business logo of Revolve

RevolveReviews 1,407

revolve.com
casual, evening & party, lounge, general, swimwear men, womenAge 13-18, 19-25, 26-45
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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.


revolve.com
+1 888-442-5830
USA
Revolve is part of Revolve Group
Founded in 2003
Clothing item from RevolveFashion apparel by RevolveMerchandise from Revolve clothing lineRevolve fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2003
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, evening & party, lounge, general, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 0X, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 888-442-5830
Support Email: sales@revolve.com

Payment Options

Payment Methods: card payments, financing
Buy Now Pay Later: Afterpay, Klarna

How would you rate Revolve?
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Revolve Reviews Summary

Revolve has a rating of 3.6 stars from 1,407 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Revolve most frequently mention customer service, fast delivery and great experience. Revolve ranks 37th among Women's Clothing sites.

service
263
value
62
shipping
60
quality
60
This company responds to reviews on average within 1 day

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33,891 reviews

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Guam
1 review
1 helpful vote
Follow Mayumi M.
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I found this website now and I feel like that makes sense they have only 2 stars because they are really suck. They lost my order and I've been contacting them a lot but nobody response. I still don't get my order or refund, email(explain) from them or anything and now the product is out of stock. I really don't know what's wrong with them. Also, I returned few items in another time but I still don't have refund too and of course they don't do anything. I really can't believe this company treats customers like this. I definitely won't buy anything from them anymore. Seriously, you guys should ashamed yourself.

Date of experience: June 10, 2017
Texas
1 review
4 helpful votes
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I was in desperate need of some new swimsuits for my upcoming trip to Hawaii. I have always looked on the Revolve website but had never purchased anything. I found some very cute swimsuits which as you can guess were very pricey. I decided to just deal with it and dropped $260 on 3 separate swimwear pieces. Since it was so expensive, I was assuming the quality would be fantastic, well I could not have been more WRONG. First of all, when I received the package, the swimsuits were wrapped in a thin plastic bag, like they had been shipped straight from China. If I am going to spend a couple hundred dollars on your website, at least put some effort into the packaging. Anyways, when I unwrapped the swimsuits, my jaw hit the floor. LITERALLY, THEY ALL LOOKED LIKE THEY COST ABOUT. 99 CENTS TO MAKE. I was livid. I don't even want to wear them they look so cheap and don't even fit well. Moral of the story, DO NOT BUY FROM THIS COMPANY, YOU WILL SPEND MONEY AND END UP DISSAPOINTED.

Date of experience: June 8, 2017
Texas
1 review
5 helpful votes
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I spent $450 on some common projects I purchased from Revolve. I wore them a total of three times and the stitching came apart on both shoes. I take very good care of my shoes and am not hard on them AT ALL. I currently own multiple pair of this particular brand. The revolve team did absolutely nothing to help me and told me I was outta luck on getting a credit or my money back. This is the worse experience I've ever had with a website and I would highly recommend NOT SHOP WITH THEM! I am currently reporting them to the Better Business Bureau and will continue to spread awareness! Don't let them take advantage of you! Horrible business!

Date of experience: May 8, 2017
Australia
1 review
6 helpful votes
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Fraud!
April 27, 2017

DO NOT deal with this organisation. They will take your money then claim that you are not "verified" and will not allow you to verify yourself. Take your money and refuse to send the goods - how is that legal? Emails get bounced back. Disgraceful.

Date of experience: April 27, 2017
Singapore
14 reviews
27 helpful votes
Follow Jun W.
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18 days later after numerous e-mails, facebook messages and comments on REVOLVE's page which were ignored, I finally received my item.

Apparently they have switched their logistics service provider for all shipping internationally ( I live in Singapore) to some dodgy Korean logistics company - CJ Logistics.

There tracking details were a complete joke with no arrival timing. They are no reliable shipping company unlike UPS or DHL.

I will never be paying so much money for overpriced, marked-up range of cheap and poor quality clothing for exorbitant prices, abhorring customer service from several junior and experienced staff plus I nearly did not get the items I paid for!

Date of experience: April 19, 2017
Texas
1 review
0 helpful votes
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Fast shipping!
April 18, 2017

Ordered from the site a couple of days ago an item that was out of stock from all the other websites. I took a chance and ordered the dress from this website and they processed the order on the same day, and I received it within 2 days via UPS! I was very suprised at the hassle free transaction after reading the negative reviews. Maybe if you live in the US this is a good website to order from.

Date of experience: April 17, 2017
Arkansas
1 review
1 helpful vote
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Best online shopping!
March 31, 2017

I have seen some bad reviews for Revolve so I thought I would my share my experience. I have been ordering from them for over 2 years. Never had a bad experience. Great clothes and fast shipping. I have had to send a few (maybe 2) items back. One was too small, the other was not up to my standards. I have learned you have to know your designers. What fots you well, what is made well. Etc. Fast and free returns. Favorite place to shop. Always new inventory.

Date of experience: March 31, 2017
Minnesota
1 review
1 helpful vote
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I have had good experience with their items I've bought, had to return some and or exchange for another size, but they are good to work with. I would recommend them over a lot of other sites that do sell junk for a lot of money. Revolve has good quality clothing!

Dee

Date of experience: March 14, 2017
Kansas
1 review
2 helpful votes
Follow I W.
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I can't believe anyone would spend $110 dollars on a swimsuit top that is basically one you can buy from Wal-mart. I bought it because it was good, and looked of decent quality in the photo. I bought it on discount, and even at $45 dollars I feel like I got ripped off. The top is made of incredibly thin material, not even as thick as a normal box store swimsuit. I ordered the extra small, was on the larger side of the size chart and it was STILL too big. It's not lined at all, which is preposterous for a $110 swimsuit. I guess it's my fault for assuming, but nobody else should assume they'll get their money's worth. The only reason I gave it 2 stars was that it is a cute cut. Literally the only reason. Thoroughly disappointed, will not be shopping here ever again.

Date of experience: March 7, 2017
Texas
1 review
2 helpful votes
Follow G C.
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This is my first time ordering from Revolve and when UPS failed to deliver my package on the day that it was guaranteed I called Revolve. They told me the only thing they could do for me was cancel the delivery and refund me. I had bought this as a gift for someone and was planning on giving it to them the day before they leave the country. The woman helping me was unsympathetic and said that they could not ask UPS to try to deliver it again and told me to call UPS to complain. This is unacceptable customer service. I will not be recommending Revolve to any of my friends in the future.

Date of experience: February 25, 2017
Candice L. — Revolve Rep
over a year old

We are so sorry to hear about the disappointing experience! Can you please message us with your order number or email address so that we look into what can be done? We would love to try and make this right!

Best,

Candice
Team REVOLVE

Texas
1 review
0 helpful votes
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Fast, easy, on time!
February 5, 2017

I was skeptical to order at first because of all of the negative reviews, but after my favorite Mara Hoffman swim suit went on sale 70% off, I decided to give revolve a try. I received a confirmation email immediately after ordering and a guaranteed date of when the suit would come. A tracking number was also provided once the suit shipped and it arrived exactly when it was supposed to. I never ever write reviews, but I think that Revolve deserves 5 stars because I had nothing but a great experience ordering from them! Thank you! :)

Date of experience: February 5, 2017
Illinois
1 review
3 helpful votes
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I ordered a Frankie's Bikinis bathing suit from Revolve on 1/5 with 2 day shipping for a trip to Mexico starting 1/11. The tracking claimed the suit would be here Monday 1/9. It's now Tuesday, no sign of the bikini and tracking says it was shipped to Arizona. Wtf?! Needless to say I'll be leaving for my trip tomorrow with no bathing suit. I called customer service and they simply said "there is nothing we can do for you. If you no longer want the bathing suit, refuse the package." Thanks a lot Revolve, your 2 day shipping is on point! HA

Date of experience: January 10, 2017
Candice L. — Revolve Rep
over a year old

Hi Suzy,

I am so sorry to hear that your order did not reach you on time for your trip. I would love to have our team look into this for you but I was unable to locate your order based on the information you provided. Can you please message us with your order number or the email address that you use to shop with us? We would love to see what more we can do for you. Thank you so much and I hope you have a fabulous trip!

Best,

Candice
Team REVOLVE

Canada
2 reviews
9 helpful votes
Follow Shasa V.
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They absolutely suck on a professional level. I waited two weeks for a dress, To find out that it had been shipped back to the store. I called multiple times before it was due and no one could tell me anything. Then learned the day before I needed it that it would no longer arrive when it needed to. So all they could offer me was a refund or a discount. I've ordered from them a few times, because I online shop religiously and this is the worst experience I've ever had with anyone. I will no longer be giving them my business because they really don't value their customers.

Date of experience: December 22, 2016
Candice L. — Revolve Rep
over a year old

Hi Shasa,

I am so sorry to hear about your poor experience. Our customer care team is looking into the issues that you experienced and they will be reaching out to you shortly. This type of experience is not typical of us and we will do our best to make it right. Wishing you the happiest of holidays Shasa!

Best,

Candice
Team REVOLVE

France
1 review
4 helpful votes
Follow Cristina N.
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Revolveclothing.com has many different domain names. They change their. Com to. Fr. Uk etc. It makes the client think that the company is situated somewhere in the European Union. But they are not! I looked up reviews ans read that many people complained about the duty fees. Why wouls they have a domain with. Fr if they are no etablishes in France or the EU? Where importing goods within the system does not carry heavy duty fees or any at all. They dont email you to tell you or explain this at checkout. I received a promo code for opening an account. Iphone15, i decided 2 buy 2 dresses, one in sale and another in "pre-order". The "pre-order" ones can not accept a promo code since they dont even have the item in store until a month or so later. I make the order and only the sale dress gets discounted. Fastforward 3 weeks later, i email them after reading their reviews and they tell me there will be duty fees since their warehouse is in US! I ask for a small 10-15% discount as an apology for their misleading domain name. They say they cant honor it because i already used a promo code. I told the clerk that the promo code was ysed for another dress and it made no effect on this back order. She kept saying it did. I kept telling her to check my order and retail price and its the same. How is this dress discounted? We spent back and fourth. She kept lying that it was discounted until after i decided to cancel she said "oh yes i see it was for the other dress. Sorry have a good day!"... i wasted 3 weeks waiting for this dress for nothing. They mislead you with their domain name to think you are buying from europe, then they lie to yoy to avoid giving an apology discount, then they dont care that you had waited 3 weeks for a dress that never came. Dont but from here if you dont live in the US. Not worth it! Also usually other stores have the same dresses cheaper!

Date of experience: October 24, 2016
Candice L. — Revolve Rep
over a year old

Hi there!

We are so sorry to hear that you are unhappy with your recent experience with us. We do try to make it very evident to customers that we ship from the US while still providing them with localized content for a smoother and more seamless shopping experience. We truly apologize if you found our site to be misleading!

Regarding the issue that you encountered with using your coupon, I can see that our agent was ultimately able to assist you in the matter but we extend our sincerest apologies that it was not addressed upon your initial contact with our team. That is certainly something that can be improved and that we will work with our team on.

Please let us know if there is anything else that we can do to turn your experience around. Your satisfaction is of the utmost importance to us!

Thank you kindly!

Candice
Team REVOLVE

California
2 reviews
20 helpful votes
Follow Sabrina K.
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Great retailer
September 8, 2016

Formerly known as "RevolveClothing." They have a great mix of designer and premium labels. Their sale items are pretty impressive. They ship out orders really quick, which I love. Their policies are fair and clear. The return process is painless too (they provide return labels with each order). I bought a final sale item and they let me return it because there was a small makeup stain on the collar. Thanks Revolve for bending the rules when you should bend them.

Date of experience: September 8, 2016
Australia
1 review
0 helpful votes
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I have had such a great experience looking through the Revolve website. I couldn't find a simple complaint however the app is an absolute nightmare. Trying to purchase 3 items and its been loading for 20 minutes. Everytime I try get into it again it does the same thing. So annoying!

Date of experience: July 27, 2016
California
1 review
3 helpful votes
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I've seen great hauls from revolve in you tube. Their dresses are a bit more pricy, I bought 2 dresses but ended up returning both. When I bought the dress, an email was sent to me right away. I received a tracking number right away and was notified via email when it was delivered. I had to go online to print out the return label and that itself was super easy. Once I dropped of the box at UPS, revolve immediately notified that they were aware of my return. They notified me in 2 days that they received my package and I took prob 3-4 days before the money was deposited into my account. Everything was hassle free so I'm not sure about the bad reviews...

Date of experience: July 1, 2016
California
1 review
6 helpful votes
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Never Again!
June 12, 2016

My daughter ordered the wrong size and now Revolve refuses to exchange it. She purchased another in the correct size in hopes of getting this mess straightened out. Revolve won't budge and now we have two. Never again will we be using this website!

Date of experience: June 12, 2016
Candice L. — Revolve Rep
over a year old

We are so sorry to hear about the trouble that you are having. Can you please message us with the email address tied to the order? We would like to look into this for you.

GB
1 review
12 helpful votes
Follow Jaclyn H.
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I've have been online shopping for years and revolve has the worst customer service by far. Bought a Mara Hoffman swimsuit from then for over 300usd and the colour ran when I wore it to swim for the first time. Couldn't believe such an expensive swimsuit could be of such poor quality or the item was defective. I wrote to revolve to ask for an exchange or refund on the item and they refused to do anything about it, saying it was over the number of days it could be returned. Beware that revolve sells defective products.

Date of experience: May 17, 2016
Pennsylvania
1 review
18 helpful votes
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I find so many beautiful pieces for everything-from barefoot on the beach to styling on the job! I've never been disappointed with this site! There is a price range for everyone in every category of clothing.
The only negative: I put a gorgeous lace Alexis romper in "My Favorites" (mainly because i wanted time to think about whether this was exactly what I wanted to wear for an event-and it was expensive enough for me to hesitate to make a quick decision). Today I returned and the Alexis romper is gone!
Question: do you periodically "retire" certain pieces?

Date of experience: May 11, 2016