I will NEVER order from this company again. I ordered from them back in July and they sent me the wrong item, then when I asked them to send the correct one they told me it was sold out. I asked to reimbursed and it took 4 phone calls and two months to finally get my money back. I decided to give them the benefit of the doubt and order again. I ordered a dress with priority 2 day shipping and it has yet to come in. A waste of my money and time.

I ordered a pair of denim from them back in February, but when I received them, they were the wrong model. Wouldn't fit at all. So I msg them asking for an exchange and they say their apologies and have put my correct pair on hold for me. They also refund my return shipping cost.

Fast forward three weeks later, I get my long awaited package after paying a ridiculous amount of duties and taxes (I didn't get charged duty and tax from my first shipment so I was already annoyed). I open it up, and behold - the exact same model I originally received! And from the looks of it, it looks like the exact same pair that was originally sent to me!

I email them with frustration asking for my original order. They tell my since it was a clearance item, it is now completely out of stock.

So now here I am, $60 poorer from duties and taxes, with the wrong pair of jeans that I never wanted, and knowing I would never get the pair I originally ordered. For compensation they offer me a 15% discount for my order. Useless since for sure I won't be shopping with them anymore.

Still waiting to hear back to what they have to say...

I ordered a filson backpack and instead they shipped me a filson tote which is worth about $100 less.

While their customer service has been fairly responsive, and I had hopes that everything would be resolved fairly soon it didnt happened. I have not received a full refund nor a replacement shipment yet. Instead I only have a partial refund of 26 dollars even though I have already mailed back their mistaken merchandise.

I am still missing a refund on the customs (which Is their responsibility since I never received the item I ordered) and the purchase price of my backpack.

Update: after posting this review, I got a replacement bag shipped out immediately and a correct refund as well an email apologizing for the mistake. I'm not sure what would have happened had I not write this review, but the conclusion of this story is that all wrongs were righted and I'm probably going to order from this site again if the price is reasonable.

I would like to write a general review about Revolve Clothing. I have used this company/site since 2011. Although yes garments are not always what they appear to be online, this would be an issue with the actual designer not revolve. It is a matter of getting to know the lines you are buying. For the most part the clothes are excellent. As far as the company itself they have excellent shipping and make return a breeze with the shipping label and return envelope provided. I have placed over 50 orders with them. Keep up the great work Revolve!

This company is devious, Their clothes look fabulous but the quality is poor in reality and they're expensive. Also, the site is misleading for those not in the US - it says free shipping and returns. I paid $AU21 to send clothes back. And worst of all, I made an error in my initial order and advised them within minutes. I was told the whole order needed to be cancelled and then re-placed. It took10 days and a lot of stress to get a refund for the first order payment.
I would NEVER buy from them again

Not a single confirmation order, no emails, absolutely lack of communcation. I was on holiday and then... Order status CANCELED, because of credit card, impossible since they've tried it and I have more than the amount necessary.

The customer service is OK, they are friendly and told me that they'll let me know when they have the product again... but at the end, I don't the have the product that I want when I want and paid for it>!

Very dissapointing

Ordered a dress for the rehearsal dinner for my wedding. It came in the week before the wedding and I felt it was overpriced.

Either way- it also didn't fit. It got caught in the shuffle of wedding activities/ post wedding activities and I tried sending it back a week or two after the 30 day deadline.

I emailed customer service apologizing and explaining that in all of the wedding craziness, it slipped my mind to send the dress back and I had no use for store credit. I asked for a refund and Revolve responded with an email saying they were incapable of refunding my money.

Shop somewhere else where customer service actually cares about your concerns and will help you.

UPDATE:

A different customer service representative reached out to me to resolve the issue. I'm not sure why the original person I talked to in customer service couldn't help but whoever saw this review went out of their way to make things right for which I am very thankful. Customer service is extremely important (especially with online shopping) and I am extremely happy with the help I have since received from Revolve!

I rarely wear dressy pants and I just wanted to thank Revolve for the amazing quality, durable, heavy, literally water proof Arch Jogger Pants that I received in the mail today. They're so adorable, I might actually go outside to show them off! Haha! No complaints, the order came exactly when it was supposed to, I'm completely blown away by the quality of Publish Brand. I will definitely be a returning customer to by these in every other color that you have. I'm a petite guy so it was an extremely difficult size to find anywhere else. But not here! Thanks again :) -Joey

They wouldnt complete my order until i supplied them with mt date of birth and social security number... the claimed they needed it for experian verification for all chipped credit cards. I reminded them the card i used was NOT chipped. They canceled my order and they have not refunded the $688.05 to my visa, now i need to file a charge back through visa.

SUCH a hassle!

On the bright side i was able the buy the same diadoras at premeir.com and the same penfield hoodies at hypebeast.com

So I really liked this dress and it was only in size 0 and I asked in the Live chat, which is excellent, if it will be arriving more in my size and they told that they were very sorry but those were the las ones but anyways I submit my email so I would be notified with any news about the dress. A few day later i got an email and I see that the dress is in my size, and only that size. And just i needed information about a product that appeared in an outfit but it wasn't for sale so I asked in the live chat and they didn't tell anything really important but they did say like the outfit where I saw the product I liked was a new arrival maybe it would be arriving soon, and that calmed me very much.
They are really polite but cute. I just love them.
Besides they got so many stuff of so many brands and a huge price range.

The people are nice, if you can get in contact with them. Obviously the right hand doesn't know what the left is doing, so expecting that communication once will result in a positive outcome would be a poor assumption.

Their original shipping is quick. I must live fairly close to the shipping hub. However, the item I received was defective. You cannot request return online, instead you must use the paperwork they send you to return the item. Considering how quickly it arrived, I'd assume it went back equally as fast. But nothing updated online. Took days before I received an email stating they got the package, then nothing... crickets.

Finally, tried calling. They make you answer a bunch of ridiculous questions and threaten to put your information into a "sweepstakes" while you're on hold. I didn't stick around long enough to see if that had real people working for them.

Then, went to their "chat" option. First person said I'd get an email update later today. Then the I receive an email for a refund, not a replacement of said defective item. So again, back to chat. Waiting forever to see what the heck is happening. They will send me the item and remove the refund. I'm curious to see if the "charge" for the item shows up on my account before the money from the first purchase is added back into my account. I'm not thrilled with their playing with my bank account, not reading or following instructions on the return, and having awful customer service. Overall, will not use them again.