On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for product quality and reliability, with customers frequently praising the accurate descriptions of items and the condition in which they arrive. The prompt and efficient service, including fast shipping and excellent packaging, further enhances customer satisfaction. However, some concerns have been raised regarding inconsistencies in product ratings, particularly for film cameras and lenses. Despite this, the overall sentiment is overwhelmingly positive, with many customers expressing a willingness to return for future purchases, indicating a solid foundation for customer loyalty and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Being my first time buying from you guys the experience was pretty good I have no complaints. Keep up the good work.
Compre un lente usado y que no trabajaba, perfecto para el uso que requeria. Solo necesitaba la montura de bayoneta para adaptarla a otro lente.
Fast delivery and lens is in mostly good condition except for some scratches on the front element.
Got a great price on a like new top of the line used camera. Roberts folks who do shipping should be commended. They go above and beyond to pack the gear-better than anywhere else I've ever ordered from. Very pleased!
Prices for Inoperable graded cameras and lenses can be very low. They are untested. I have purchased some camera bodies rated inoperable and received fully working and cosmetically beautiful cameras for
Less money than it costs to ship them. Other times I have received non-working cameras, just as I was told they might be. But always for the lowest prices. I am satisfied shopping at usedphotopro.com.
Camera arrived very fast, and all of the electronics seem to function fine with the addition of fresh batteries. Condition was as described. Unfortunately, it's still to cold to shoot test film, so a full function test is pending.
I have bought several items from Roberts. Items have always been accurately described and shipped quickly. Customer service is top notch and very helpful.
The person who answered my questions was very helpful. Patient with my dithering.
It was smooth as always. Quick shipping and very easy to find everything I needed. Thank you.
Every one of my orders,was shipped on time and was what i order. Outstanding Company!
Lens was exactly as described! Shipped fast and well packaged. Can't beat the 1 year warranty on used lens either!
Thanks for the opportunity to buy quality used lenses to help expand my business at a reasonable price
I really enjoy this camera and so does my daughter. Thank you.
Have recently purchased a used lens and body and both items were to me the next day UPS ran. Great service and the items were as described. I hope to get to come to your store sometime in the near future.
I bought a used lens for my camera and 2 days later it was in my hand. Great value and description of condition was spot-on. Will be buying from this company again.
The lens arrived on time and is in good working condition. I am very happy with my purchase.
This was a pleasant experience! Product was exactly as described an in the condition described. Shipping was faster than most online businesses! Definitely will look this direction for future purchases!
As always 100% great customer service! My recent purchase was a Sony A7R iv-A which is a very great camera to have. The camera was in great looking condition and works like it should. Thank you very much I will be purchasing again soon.
It was good, the camera was in good condition and only needs new light seals.
Answer: Similar to above... got used strobe didn't work... they had another listed same unit I purchased it and complained about the first one... they refunded the price on the one that didn't work, and I got the 'next' one a few days later... and it works fine... and has their used warranty which as I recall is 180 days... better than anyone on eBay and at similar prices... with usually free shipping always in my experiences.
Answer: Yes legit and good people to boot. When I got a unit that didn't work... they refunded... I actually ordered another identical unit from them before I got that refund... both used units... and the second one worked fine and they gave a total refund on the first one that did not.
Answer: Price and inventory. I have a tendency to buy used when I can for $$ savings. They have a rotating stock, and often their prices are as good as eBay... and Roberts has a warranty which from private party on eBay you will not receive... and they stand behind that warranty. No brainer. You do have to visit their site to check inventory often as it changes with used gear.
Family owned and operated since 1957, Robert? Ûªs has become the premier source for new and refurbished cameras as well as a variety of photography equipment Roberts Camera is focused on personal service and getting you the right equipment for your vision.