RokuReviews 130

Purchased a new TV from Best Buy, setting it up we were advised to activate the television call. Upon calling we were informed that because we purchased from a third party (a store) we would have to pay $40. WTF, My husband is at Best Buy right now returning this TV, and advising them of your strong arm method of holding the cusumer hostage. The young man just kept saying, "if you had bought from us direct at a higher cost you wouldn't have to pay." I'm disgusted!

I have a Roku model 1. I still use it, even though I recently bought an updated Roku 4. The Roku 4 does offer more streaming options than the first one. The search interfaces on both are clunky but usable. That's not the problem.

The Roku 4 has too much electronics packed into a tight, not ventilated plastic container. It gets hot and freezes up. To use it at all I had to pull the power plug and reboot it almost every time I turned on the TV. The older Roku 1 works without trouble.

I tried proping the Roku 4 up on home made wooden legs to keep it cooler. That helped a little but not much. My return period had past so I had no choice. I drilled many holes in the plastic case to ventilate it better. That helped too. It doesn't freeze up as often now. But it still does. Don't buy Roku 4.

Roku makes it quite easy to connect your TV to all your streaming servies. The Roku products are priced very low and are well worth it. Very high value. I've never had any problems with my Roku stick.

I'm the owner of 4 Roku's over the last 9 yrs. A month ago, I received an email from Roku that said support was ending for one of my original models. They offered a 20% off coupon to their loyal customers if I wanted to buy a new model.

I went to their website and tried to use the coupon. It wouldn't work so I contacted technical support. They told me not to worry; just buy it and they would issue me a credit. So I paid regular price.

When I didn't receive my credit after 3 days, I contact Roku support again. That was the start of 5 online chats, 2 phone calls, 7 emails and 2 escalations. I was told they (the outsourced support team in India? Roku themselves?) couldn't afford to give me 20% off since the $99.99 device was on sale for $89.99, $10 off regular price when I bought it. I pointed out the email didn't say it was not valid if they changed their price or ran a sale. It was just 20% off. And if corp forgot to include that, why did support tell me they would and follow up in writing that they would.

In an attempt to resolve, I called corporate HQ in Sarasota, CA pleading for help with their terrible customer service team. I left 3 voicemails over a week and half but never received a return call.

I had to escalate my request for an RMA to a supervisor. She kept arguing with issuing one until I started counting out loud, "This is my 6th request. This is my 7th request." I started out calm but I was loud by the time i got to 9. Felt bad afterwards but jeez, they were not going to honor their promised to me for anything. I had the email in writing, i had an email confirmation that they were going to credit me $20.

They didn't care what they had put in writing, they didn't care what I was promised. It's like the company would go out of business over $20, that's how hard they fought.

Long time loyal customer who Roku was going to go to the mat over a lousy $20. I bet that sold my returned roku as "open box" for $30 or more off.

What a company. I never knew until I had an issue.

Was thinking about getting a Roku 3 or 2 or 1, but I wanted to call them first to ask some questions that I could not find answers to. Called 3 times and I could not understand them at all. It was like using sign language over the standard telephone. Just does not work. I never did get any answers answered. I will not buy something where if I had a problem with it, I could not ask questions and get answers for! It would be better to use $100.00 bill to start a fire with.