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Ross-SimonsReviews 14,661

4.8

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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

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quality
13,181
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Louisiana
1 review
1 helpful vote
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Always a Pleasure
November 7, 2025
Updated review

Shopping on the Ross-Simons website is a good experience. You can view each piece in detail as well as viewing it on a model, which is a definite plus. Ordering is quick and simple and results in an immediate response; notifications of shipping and expected delivery follow. If a return or exchange is necessary, both are easy with no hassle. Refunds are prompt. Representatives are pleasant, helpful, and efficient.

Date of experience: October 28, 2025

Excellent!
May 4, 2025
Previous review

I have purchased many times from Ross-Simon's and have been exceptionally pleased. Their products are high quality, prices are reasonable, and customer service is beyond compare. I have returned several items and the return is easy and quick…absolutely no hassle. I highly recommend this company!

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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I was born on Halloween and have been looking for a high quality, not super obvious, and classy pumpkin pendant. Ross-Simons nailed it. It's even better in person. Thank you for making my imagination come true. Gorgeous work. I'll continue shopping with you!

Date of experience: October 28, 2025
Florida
1 review
0 helpful votes
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Simple and pretty earrings
November 7, 2025

Had trouble ordering online. Called customer service. The person I spoke with was extremely helpful and kindly took my order. Very happy with Ross Simon from the beginning to an early delivery!

Date of experience: October 28, 2025
New Hampshire
2 reviews
0 helpful votes
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Beautiful turqoise
November 7, 2025

I ordered size 8 and it is a bit larger.than my other size 8 "pinkie" rings so I will order a ring guard to make it a snug fit. Otherwise, it's perfect!

Date of experience: October 28, 2025
New York
2 reviews
0 helpful votes
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Perfect!
November 7, 2025

The bracelet is beautiful. It came so quickly the next day to be exact it came beautifully wrapped. Also I love it. I may order the black and gold one also

Date of experience: October 28, 2025
Florida
1 review
0 helpful votes
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Birthday gift for my wife
November 7, 2025

She really loves the necklace and it was reasonably priced I highly recommend shopping with Ross Simons it was a great experience overall

Date of experience: October 28, 2025
Virginia
1 review
0 helpful votes
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Quality.
November 7, 2025

Item does not look like advertised. There is no oxidation on the silver and you cannot hardly see the yellow gold ring surrounding the blue topaz stone. Overall fit is great, topaz stone is gorgeous, finished details on the metals are not there.

Date of experience: October 28, 2025
California
2 reviews
0 helpful votes
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Snake necklace
November 7, 2025

Purchasing was fine however the necklace clasp on the chain is a bit of a problem. It barely opens and I will probably have to put the pendant on a different chain. This was a gift and I do not want it to be so hard to wear. Kind of a disappointment.

Date of experience: October 28, 2025
Tennessee
1 review
0 helpful votes
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Earrings
November 7, 2025

Earrings are chintzier than they appear in photo. Online photo makes them look more sturdy than how they feel and look. I would NOT pay same amount if I had seen or felt them in the store. But alas, not worth the bother to return and pay shipping. My friend will still like them but, at least now I know what to expect. Thank you for the prompt shipping. Packaging was GREAT.

Date of experience: October 28, 2025
Tennessee
1 review
0 helpful votes
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Longstanding customer
November 7, 2025

Have ordered many pieces of jewelry from Ross Simons. I have always been impressed and love the quality. I recently ordered two pairs of gold earrings and love them.

Date of experience: October 28, 2025
California
1 review
0 helpful votes
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Paw print personalized bracelet
November 6, 2025

The bracelet is beautiful, I loved the ease in ordering, and I received the bracelet within a few days. I'm thrilled I have this keepsake of my beloved kitty near me.

Date of experience: October 27, 2025
California
1 review
0 helpful votes
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Black Tahitian Pearl strand
November 6, 2025
Updated review

I ordered a black Tahitian 10-13 mm pearl strand and it was beautiful but I could not manage to open and close the ball clasp on the 18inch necklace. I discovered that it is not possible to replace the clasp without having a jeweler re string the entire necklace. I returned it and ordered a smaller 9-10mm cultured black pearl 18 " necklace with a fish hook clasp. It arrived promptly but these pearls do not compare with the colors and luster of Tahitian pearls so I am regrettably returning it.

Date of experience: October 27, 2025

Lovely pearl necklace with a difficult clasp
October 5, 2025
Previous review

I can't operate the clasp on this lovely 18"
Tahitian pearl Necklace because it is impossible to see it properly. Using a 7x mirror helps a bit. Very frustrated - searched for an alternative but it seems all clasps are inferior these days.

Date of experience: September 25, 2025
Washington
1 review
0 helpful votes
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Original Gorgeous Ring!
November 6, 2025

The 1.90 ct. T. w. Garnet and. 80 ct. T. w. Rhodolite Garnet Ring with. 10 ct. T. w. White Topaz in 18kt Gold Over Sterling is so original and beautiful; I've never seen a ring quite like it! My sister will love it when she opens it at Christmas and I think that it will complement her red hair perfectly!

Date of experience: October 27, 2025
New York
1 review
0 helpful votes
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Described perfectly!
November 6, 2025

I found the photos and written description on the website to be spot on. Therefore, I had a good idea of what my purchase would look like when I received the earrings. I would not hesitate to purchase additional pieces of jewelry from Ross-Simon bases on this experience.

Date of experience: October 27, 2025
Texas
1 review
0 helpful votes
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Great service
November 6, 2025
Updated review

About 15 or 20 years ago I had purchased several pieces of gold jewelry from Ross-Simons and was very pleased with the quality and prices -- great value for the money. Unfortunately, with gold prices today I hadn't even looked for jewelry. However, I have recently made two separate purchases of sterling silver jewelry from Ross-Simon. Once again, the ordering was simple and the delivery was prompt. My merchandise was well packaged. Look forward to making more purchases. The jewelry is still well made and well priced but for now I will have to stick with sterling silver instead of my preferred gold.

Date of experience: October 27, 2025

I like the selection of jewelry and reasonable prices
October 30, 2025
Previous review

I like the selection of jewelry and reasonable prices.

Date of experience: October 20, 2025
Texas
1 review
0 helpful votes
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So pleased!
November 6, 2025

Easy shopping experience. Great communication from company. Shipping was quick and packaged well. Jewelry arrived exactly as pictured and described. Very pleased with the quality of the earrings I purchased. They are lightweight and easy to wear. Perfect for everyday jewelry and will accessorize easily.

Date of experience: October 27, 2025
Virginia
1 review
0 helpful votes
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Necklace and earrings
November 6, 2025

When my usual Concierge Services contact moved on, Marvin Horsley took over and made sure I received the necklace and earrings I had asked for. They arrived promptly and in excellent condition. I am grateful for Marvin working with me as he did.

Date of experience: October 27, 2025
Indiana
1 review
0 helpful votes
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Defective ring
November 6, 2025
Updated review

I originally purchased a ring in March 2025 of which I was not wearing a. Daily basis & in September I was removing the ring & the main center turquoise stone fell out! I had also purchased protection plan thinking I could get it repaired but the plan only allowed me to replace the ring! I was somewhat disappointed to have to replace it!

Date of experience: October 27, 2025

Purple turquoise ring
March 3, 2025
Previous review

I really love the unique style of this ring! I am also satisfied with the quality & price of it!
My only disappointment is that it wasn't available in half sizes & you don't offer sizing for it

Date of experience: February 21, 2025
Illinois
1 review
1 helpful vote
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Sizing varies
November 6, 2025

I ordered two rings in the same size. One is a little big but manageable, the other is so tight, I can't get it past my knuckle on the same exact finger. Disappointed

Date of experience: October 27, 2025
Illinois
1 review
0 helpful votes
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Smaller Than Expected
November 6, 2025

In the picture with the model, the stone looked bigger and when you magnified it, you could see the gold running through the turquoise. Not so in real life. It just looks like I'm wearing a blue dot on my finger.

Date of experience: October 27, 2025