SaltwaterFishReviews 74

Great prices. Fast shipping. I needed help and contacted customer service by chat. Quick and easy!

Received my order with exceptional packing and timely delivery. The 15 day guarantee is the best in the business and provided peace of mind but it was not needed. The variety was mind blowing vs other online options and my local fish shop

I wrote this review because I was surprised to see the low rating on this site. They have been my supplier for now 15 years and I have found there service and superior to anyone in the industry.
I assume the only ones th atuse this site are looking for someone where to $#*!. But they have 5,000 good review on TrustPilot.com.

Here are my recent product recieved

Bought 4 aquarium supply items. Received box with 3 of 4 items, no indication in box or through email of a 2nd shipment. Packing slip in box only listed 2 of the 4 items ordered and in the box? Called right away to report missing item. Tristan took my call and claimed management would have to handle my problem. I should receive a call Monday. Never received a call or email. Called back Monday, talked to Tristain again, was told management sent a message to the shipping department to find out what happened with my missing item. Tristan was very nice and apologized for the lack of a return call... but by the end of the week I still have not received a call or email from this company. I paid for an item I never received and they can't even have the courtesy to return my call! I feel ripped off and will never do business with then again.

Bad business with this company will never order from them again I received half of a store credit for a fish they arrived half dead

Customer service does not exist. No refunds on items that arrive dead. Yet you pay $40 for shipping (2) 1" shrimp? WTF? Shop elsewhere please! Don't support this fecal train wreck of a business.

Ordered 4 fish, 2 came in very skinny turned out to be ich. I have a beautiful purple tang about 6" about 10 years old which now has ich, in fact all fun fish are now sick. I have alot of rock which makes it difficult to catch the fish. This company sends out sick fish with no warrenty. All the fish i purchased are now dead and I expect all my old fish will also dye soon. Stay away from this place. I would rate -5 but i can only give them 1 star.

I ordered from this company twice on two different occasions. Both times, my orders arrived the majority of the fish arrived dead. The others lived a couple days and died. I've never been able to get any fish ordered from Saltwaterfish.com to live. I have been keep saltwater fish for more than twenty years and have several fish in my tank currently, I've had for more than 15 years. In a nutshell, it's not my tank, it's the quality of fish and their process of preparing/shipping. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!

I had same experience fellow reviewers have had. DOA livestock ( understandable seeing they use fed ex) and given store credit that you have to pay $40 shipping to use. What's the point of a guarantee if you have to spend 5 times the money to be made whole. They won't waive shipping to replace your losses. They want you to spend $100 to redeem a $14 credit. Policy is a joke. I refuse to do business with companies that have no honor. Do the same. Shop elsewhere. These guys are full of Shiite.

I have made 2 large orders, and both times HALF of the livestock died. I have a 2 year established 300gal reef tank, so it is most definitely not my tank/water/etc, but rather, the poor quality of the items being shipped. Based on the items dying, I have accumulated a bunch of store credit. The issue here is, I cannot use said credit, because in order to do so, and avoid the packaging and shipping "charges" of ~$40, you have to place a minimum order of 100+, to even use the credit, so there is no discount anywhere. This place is an online ripoff and I hope nobody else faces the issues I have. I even confronted "Mary" on the phone about this and asked her to waive the system error, to which she replied, "no" - a clear indication that they prefer new $$ coming in, because the items they sell are so cheap, in the long run, they will come out ahead.

Ordered a ritteri anemone, fed ex delivers day late and dead. Happens, was told one would be reshipped when became available. The following weekend again they had ritteri anemones for sale, but not for me. When I reach out I'm told they didn't pass inspection (seems to be the go to lie). I wasn't even contacted to be told some were available for "inspection" just see they're for sale on the website. I wait a full ten days, now keeping an eye on the website to see what they're selling. Now they have a WYSIWYG ritteri, two and a half times the price, but looks good in the pictures. I order online, pay, and contact to take the price of the DOA of the price of the upsale anemone. Which they graciously did. Day to ship comes, midday I get a text. Wouldn't you know, didn't pass inspection. No worries though, they have another anemone they can offer me. This one is $467.97 on sale from $719.90. The original anemone was $95, then $259, now $467.97... wow... more money than I'm going to spend. Knowing the answer, I asked if they were prepared to ship the alternative at the same price. They offer me a $15 discount, I declined. I had two orders pending totaling almost $500, I canceled both. As one contained the anemone and the other clown fish for it. Bummed about my experience, later in the evening I troll some other livestock sites. You can imagine my extreme disappointment when I find the exact WYSIWYG anemone (the high dollar one) for $50 less on the other site. For all the hassle for all the inconvenience, they still wanted to charge $35 more than another site. I've purchased from both saltwaterfish.com and the other site (which, out of proper form I won't mention, but google will easily bring you to) on many occasions and they are comparable in quality. The other site ALWAYS has better prices. I'm sure you can imagine who I will order from in the future, knowing they draw from the same pool. Customer service can sometimes make the up charge worth while this is for sure not the case with this company.