SaltwaterFishReviews 74

Similar to the others who left reviews I can confirm very shady business practices… I recently made a purchase from them buying 3 items (urchin, fire shrimp and blenny). The shrimp arrived dead. I filed a claim the same day I received the dead merchandise against their so called "guarantee." They gave me store credit but want me to pay $45 to reship the replacement which is nearly as much as the cost of the shrimp. There are plenty of reputable line aquariums that stand by their product and don't try to exploit customers and pay for their lack of quality and customer service!

Save your money and buy elsewhere. Bought several fish in order to receive a free one. Paid fish were fine upon arrival, though not packed the best, but the free one was of course dead. Of course they will do nothing about it - in reading other reviews it seems they ship dead or sick fish as part of free promotions.

They have a special buy $249 you get a free fish. I chose a blue hippo tang. I thought, these guys are usually $100 easily. So I received my package, the blue tang was dead in the bag. I did what I was supposed to and they told me I could get a free one on my next order. I told them I will not be placing a next order because I don't have $200 for another order nor the room in my fish tank for more. I told them I would like a replacement sent. They said too bad so sad we don't do that for free fish. So, I spent more than I wanted to, to get the free fish, then I don't even get to enjoy it since it was dead. I guess they didn't specify if the free fish was going to be dead or alive so there's that. It's a scam. A dead fish is a dead fish, it should be replaced. If I sent a broken item to a buyer, I would have to send out a replacement. That's how fair customer service works. Not here though. Don't spend your money here.

I have a 200 gallon proclear rimless tank it was established all water perimeters were perfect had the tank cycling for 6 months before ordering over 30 saltwater fish from them some dead on arrival but now I have two left and they don't look like they are gonna live much longer.We all need to open a class action suit against them for shipping out sick fish and now I'm being told I have break down the tank and bleach everything killing all my corals anemones leathers because it looks like they all had uronema from one of there chromis damsels and i was told if I add any other fish they will be infected as well.And they want pictures of the dead fish as they were dying in my tank I couldn't get pictures of most of them because I have over 300 pounds of live rock hermits and Snails. They send us sick diseased fish they die and disappear in our tanks they do owe me a122.00 dollar credit but I spent about 600.00. Im never never getting fish from them again.Everyone beware they are scammers and aren't selling disease free fish I just feel bad for the people who loose their fish that the newly ordered fish killed.I had a bunch of pics because they are anal about you sending in pics of the dead fish on a white back ground but I deleted them all who keeps dead fish pics on their phone im using my credit for them now but not for fish just corals but they are gonna bang me for the 29.00 plus 15.00 shipping boxing fee

They send whatever they want size wise. They send me a replacement fish and it was not bigger than 1", the previous one it was more than 4-5 inches, but arrived doa

I used to like this saltwaterfish.com but not anymore because they won't let me buy stuff from them and they said that they kicked me out from buying anything from them again. When I never did anything that they are saying that I filed against them with my PayPal account but I got hacked and the hacker attacked all of my social media accounts trying to get money from people so, now I feel like they are discrimination against people who have disabilities because I have bought stuff from their website for my saltwater aquarium.

I ordered 5 fish from saltwater fish.com. All 5 bags were extremely loose with no air pumped into bag. 1st bag ( lemon peel angelfish) gills were red, died overnight. 2nd bag ( blue tang was 3/4 of an inch, bumps very visible on fish) 3rd bag ( neon dottyback just under one inch looked hungry and not cared for, died second day. 4th bag blue Fiji damsel, flukes all over it, the 5th bag Fiji damsel was ok). My main concern is they are killing fish every day, because they don't care enough to put oxygen in bags, must be where they can save on expenses. If a zero was on the rating scale that's what it would be.

We ordered 2 fish from this company nearly 2 years ago. Everything was healthy until we decided that 2 weeks ago we would place another order. The fish were fine until the 8th day. Fish started dying because i didn't take a picture of each fish on a paper towell with my name on it and date they refuse to send us our money back. They also said they were going to refund 1 fish the henochicus butterfly but changed their minds and are only refunding 44$ for shipping charges. Do not order from this company unless you want to lose all of your fish and good luck getting your money back.

ORDER A BLACK LION FISH THY SENT EMAIL STATEING OK CHARGED ME AND SENT A RED ONE WAS TOLD BY I GUESS OWNER HE WOULD TAKE CARE OF IT AND NEVER DID WILL BE GOING TO FED TRADE COM. AND BBB. WOULD NOT RECOMMEND THIS PLACE.

I received a ridiculously Sexy Shrimp, so small you can barely see it. I received a Derasa Clam that was about an inch in size and looked cut in two. The other inverts I ordered were small and looked terrible. DO NOT ORDER ANYTHING FROM THIS COMPANY.

Ordered and paid for shipping. They use FEDEX overnight. FEDEX won't deliver your order early unless you pay an additional 6.99. Well I got the overnight at the end of the day. After sitting in the back of a hot FEDEX truck. When I opened the box the bag of snails water was completely drained. Luckily the snails survived as they can survive out of water for some time. The bag with coral barely had water remaining. One head is damaged and struggling on arrival. The cleaner shrimp was so small it molted in the bag during shipment. It's been two days since acclimation and I haven't seen it in the tank since. It's probably dead from the stress of loosing almost all its bag water. Whoever packed my order didn't bag them well. I don't think 41 bucks for the shrimp I ordered was worth it. I won't be ordering from saltwaterfish.com again. Bad experience. I rather go to my LFS and wait for things I want to be available.

The shipping is a problem. It had me either pay an extra $6 or pick it up at a holding place. Although fish came alive and well, I'm still annoyed about the packaging fee. I think their store is a little bit overpriced to be honest. Not sure if it's worth it as foxy salt water fish is a lot better. They care a lot more. And I've received healthier and better shipments.

I bought the Bluetooth Current USA loop system for my reef tank. Two IC Pro light Strips with bracket holders and 4 Epumps. I have replaced the 1050 gph Epumps so many times I've lost count. You're lucky if you get a full year out of one. When my Bluetooth stopped working on the system I was referred to saltwater aquariums for technical support. After trying to contact Brian several times, I was told to email him. I got a single email telling me how to re-connect my Bluetooth again, which did not work. After several more attempts my emails went unanswered. The bells and whistles aren't worth the expense of buying any current USA product or dealing with saltwater aquariums!

We placed an order after hearing great things about the service. The fish arrived all dead with almost no water in them. The invertebrates were all dead, none moving even after we put them in our tank. It is amazing that a service like this couldn't provide water for their fish. I reached out to them and was told to take pictures and file an RMA.
We sent in a few pictures, and rather then work with us to resolve or give us credit, said sorry no refund because we didn't take photos according to their specifications. They never mentioned this when i reached out originally. How am i supposed to dig dead fish 3 days later out of the trash to take pictures according to their parameters; just not realistic.
Avoid this service like the plague, they have no care for the creatures they send and even less for the customers!

Placed an order and it charged me but never loaded confirmation page and no emails. The money from account sure got deducted though. Shop elsewhere until they fix this issue, or scam. Whatever you'd like to call it.

Purchased some beautiful corals and fish from them. The package arrived quickly, and the box was packed very well! It has been over a month, and all of the hammer coral and gobies are doing wonderfully. Quick and easy process - Will certainly be returning!

Skeptical of ordering online, however process was easy and simple, had a couple of questions regarding delivery, customer service through their live chat was fast and informative! Order was delivered ontime! Rec'd my livestock and begin acclimating as instructions stated (were included- that was a plus) It has been 2 weeks since my delivery, and everything is doing fantastic, will for sure order from here again when ready!

I've used Saltwaterfish.com for years and they consistently have the best selection of fish and corals and inverts and have always worked with me if there are any issues with my order. The customer service team is great. I've had no issues and wouldn't think of going elsewhere!

I have only but good experience with saltwaterfish.com. Quality of the animals is great and their customer service is top notch. Always eager to receive the email specials since there is also a great deal. Most places only sell corals but here you can find everything, fish, corals, invertebrates, rock and aquarium supplies. I have had a saltwater aquarium now for 6 years and purchased from other locations but I know stick with saltwaterfish.com.