ScribdReviews 883

I've been being billed twice monthly for the last 3 months from this company and I have never provided my bank information to them. The only time I heard about scribe was when they started charging my bank account three months ago when I started getting charges twice a month one for $8.99 and the other for between $10 and $12. I went through my bank to dispute these charges and they said they set me up with a scrib virtual wallet. H
Ow did you get my information to put in the wallet this seems to be illegal please be very careful when dealing with this company they got my information without me even contacting them. I have never received any invoices or confirmation emails stating that I have made a purchase

I'm very dissapointed 'cause these guys charged me for a whole year all of a sudden. I asked for a refund (which is strange for something I never bought) and they asked me to give away my card number, a copy of the transaction from my bank and a copy of the email from when I signed up. This information should be in their system already. I want my money back asap, please!

I have been a subscriber for years and always find something new to read or listen to. Scribd has probably saved me thousands of pounds on books over the years and hours waiting for them to turn up in my local library. I like that I can dip into anything I fancy and then wander off onto something else if I don't find it engaging without the clutter and commitment of having to pay for a physical item. It's perfect for someone like me with adhd and a wandering inquisitive mind.

Scribed came up on a book search so I signed up. They acknowledged my 30-day "trial" and said that an email would be sent to remind me before charging my card in 30 days. However, I never received a new account welcome email and the book was not really available on their site. I waited 24 hours for my welcome email and realized that it would not come. For fear of being charged, I canceled my account the next day keeping a copy of this action. I have never received an email from Scribed, which means they collect your credit card with no intention of communicating with their users.

After writing a review and email I was offered an apology and have now been refunded. I hope others who have had difficulties with Scribd can also resolve them. I would like to say thank you to Scribd for their cordiality in responding.

Scribd is an audio book company, which has ZERO customer service reps. That seems appears a deliberate tactic to keep subscribers hostage, and their funds. Canceling MUST be done on their terms, which I found impossible. Only on their site or app. I thought I had and received no confirmation of my canceling. They are a dishonest company, that needs to be investigated by the US and (MN) AG's offices. DO NOT SUBSCRIBE. I did, and when I attempted to cancel, and thought that I had, Scribd continued to charge my card $12.95/month. What kind of a consumer-facing company has no customer service reps? A shady, dishonest one, in this case.

I am embarassed to have fallen for this and will be seeking compensation. Once signed up, you cannot unsubscribe. Am a teacher and have spent two hours of a precious Saturday night - now gone - trying to unsubscribe. What a joke.

Am not recommended this company dishonest manipulator company just like wikipedia policy many books banning from the users banning free speech

This will be short as I dislike reviewing companies. I needed to locate certain articles for projects that I am working on and saw that Scribd was the only place I could locate the needed information. I signed up for the "Trial" which requires you to add a CC. I reviewed the couple articles and determined that I didn't need the service and canceled my account. Only during a recent review on my CC transactions, did I notice that Scribd had charged me for the last two months; for a service I cancelled. There is no way to contact them, and I submitted a Support for assistance and still have not heard from them. I looked up the BBB and saw that this company is known for taking your CC info and charge you a recurring fee, even if you do not have an account. I filed a fraud claim with my CC company and cancelled my card. Please beware of dealing with this company!

Never asked for it. Never requested for it to the slightest. Found it within my emails one day then they continued to send more and more with "too good to be true" sorts. Free trials and all claiming this and that expires only for another 60d trail to begin and the cycle repeats.

As shown within the images. One of which is their unique "verify your email" since I never requested for this. I clicked the "contact us" which then redirected me to their site which was rather odd. As there was no phone numbers to be seen and no "no. Reply" emails to be found either. Instead you are met with an AI that will give you outputs that has been typed in for their services. Not for them to kindly bugger off.

I have never ever signed up with this company and never bought books from it and some how they charged $ 188.22 from my account in New Zealand...
This is a scam company... if I could, I would give 0 stars...

I am charged every month without having an account or subscription active. I have checked already with all the emails that I have and I am charged 12$ every month by Scribd INC SAN FRANCISCO. I have checked number of times and I have never logged in with any of my emails. I have been trying to contact the Support team regarding this issue, but no answer whatsover. I would like to be contacted directly by the company to resolve this issue.

I have had a membership with Scribd for 7 months... I noticed about 4 months ago that the last week before my monthly payment is due, every audiobook I have saved is suddenly not available- until the day AFTER my payment is due. This has happened every month! They claim that there is no limit to the books and audiobooks that there members can read / listen to, but obviously there must be. This has happened every month and not only my saved audiobooks and also any audiobooks from any of the series that I read are suddenly not available, but also all titles that use the "Search" option for are not available either.
The only way to contact customer service is by email- which I did. They responded with an email saying that it would be 2 weeks or more until they would get to my complaint.
When I reread their terms, etc., they just make a general statement about availability. It is so obvious that this dishonest practice of making everything unavailable the last week before my payment is due is intentional. It is so obvious, especially since my selections become available as soon as the next payment is made. It's not like this happened once or twice, it happens like clockwork EVERY MONTH. This is horrible and dishonest!

This company is charging be and I have never signed up or started a trial. When I wrote their support and provided the requested information, they asked for all my information, name, address, dob, additional card numbers, etc. I'm issuing a chargeback and reporting fraud.

My husband wanted to give scribd a try so I signed him up for the FREE trial - he decided not to go with it so we CANCELLED his FREE trial the same day. We have been charged the monthly fee from February to September - I contacted Scribd and the pending charge for September was returned but not the remainder. (This was after several emails and providing documentation.) I then contacted them again and I just got an email saying they will refund us for July and August. I proceeded to tell them that it was THEIR FAULT NOT OURS! I am not happy, to say the least. I have again sent them an email and asked who to talk to regarding this issue. So far I CANNOT recommend this site - if this is what they do to people and how they treat them when it was THEIR FAULT, I hate to think how many others they have scammed out of money.

Rip Off!
My wife signed up for Scribd trial a few years ago. I do the accounting in the house and after a year, I took note of the monthly charges and asked her if she was still using the service. No, she said she had just signed up to try it out. I told her she should cancel because they were still charging her. She went to the website and did. Months later I noticed the charges were still coming, and told her she had to find out what happened. She called and was told that they had no record of her cancellation and could not refund her money. She cancelled again. A year later we noticed the charges had continued. When she tried to address it again she found that there is no longer a phone number to call and the online cancellation only allows for refund of your most recent charge, not previous unapproved charges. So she wrote them a letter and sent it by regular mail detailing our troubles with them, providing bank statements and demanding a refund. They made no response, except two days ago another Scribd charge showed up on our account. We estimate about $200 in unauthorized charges. Any talk about the service provided by Scribd misses the more important point that this is a company dedicated to ripping off its customers.

I cancelled account in January 2021 and they kept debiting for 21 months at almost $300. No email contact in that time because account is cancelled! No Contact from Scribd. Beware!

I tried their service for less than an hour after realizing it was not useful for me, then I cancelled the serviced and de-subscribed. Note to mention that I didn't utilize any file from them.

30 days later I noticed they charged my with the whole fee. I made a reclamation for the fee, but they even refuse to give my a proper answer.

Do not even try their 30 day trial.