business logo of Shein

SheinReviews 4,969

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

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Shein Reviews Summary

Shein has a rating of 1.9 stars from 4,969 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1923rd among Women's Clothing sites.

service
1,650
value
1,540
shipping
1,632
returns
1,230
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Maine
1 review
1 helpful vote
Follow Danielle P.
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Sheinside.com is my new FAVORITE shopping site. The clothing and accessory selection is huge! Trendy and well-priced. I got an entire outfit including accessories for under $30, shipping included. Sales are incredible -- up to 80% off -- and they also offer coupons when a certain amount is spent. The site also breaks up clothing into very specific categories (vintage, floral, chiffon, geometric, etc), so it's really easy to find a specific look. Highly recommend.

Date of experience: March 20, 2014
New York
1 review
1 helpful vote
Follow Therese A.
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I am so thrilled with the selection of clothes on SheInside! They have so many options, from dresses to sweaters to blazers and everything in between. And the styles are so unique! If you are looking for basic items, they have great, classic, simple pieces. However, what I really loved were the quirkier items. They have a fantastic selection of vintage dresses, with some patterns that are like nothing I've ever seen. They also have some dresses and shirts with really interesting cuts and patterns.

I ordered the Blue and Red Cap Sleeve Theater Printed Midi Dress, and I have gotten so many compliments! Everyone wants to know where I got it. They think I found it by searching through the racks at a thrift store, or that I paid $200 for it at a vintage shop. No one can believe that I got it for only $45.92! These prices are amazing, even with shipping figured in.

The order did take awhile to come, but I used to work for a company that shipped internationally, so I was prepared for the fact that it would take awhile. I found communication about the order to be good; it is often impossible to track international shipments unless they are sent via DHL or some other really expensive service, so I knew that for the shipping prices I was paying, my order would not be traceable. It arrived in decent time, and I was so happy with it! I would certainly order from SheInside again!

Date of experience: March 14, 2014
Illinois
1 review
1 helpful vote
Follow Lora H.
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Just did my first two orders with them.

The first dress was too small so I exchanged it--I saw a lot of people complain about the cost of using the return sticker so I just filled out the exchange slip and sent it myself. It was not very expensive to do and they completed my exchange, from the day I sent it to the day I received my new item, in a little over a week. I'm very impressed with that, especially considering I'm located in California so my items had a bit of distance to travel.

The two dresses I ordered are really cute, and I love the way they fit. I ordered the One Shoulder Dress and the Open Back Maxi Dress. They are both really sexy but still very comfortable :) I can't wait to wear them.

Overall my entire experience with Sheinside has been very pleasant. My exchange went very smoothly and I'm really happy with both of my orders:)

Strongly Recommended.!

Date of experience: March 13, 2014
Canada
1 review
0 helpful votes
Follow Diana F.
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I wanted to find a beautiful and unique piece of clothing to offer as a birthday gift to my best friend. Something I wouldn't be able to find in some local store.
After some web searching, I found this website, Sheinside, and, after browsing through their catalog, I found the PERFECT gift for my friend!
I ordered the Red Batman Print Dentate Hem Crop T-shirt, that has everything I was looking for: it's fun, it's pretty, and I'm sure my friend would love it, as she is a huge Batman fan.:)
Ordering the t-shirt through their website was really easy and their price was amazing (I received 15% off just for signing up, to buy a t-shirt that was already 38% off its regular price - what a deal!)
+, Sheinside shipped it for FREE, which is a huge plus for me.:)
I knew it would come from China, as I read the "about us" section of the website before ordering the t-shirt, so I was prepared to wait a bit. Considering it came from another Country, shipping time was not that long (and the most important thing is that it arrived before my friend's birthday, which was the only thing I was worried about).
The t-shirt I ordered arrived yesterday; it came flawless, beautiful and EXACTLY as shown in the photos!:)
My friend's birthday is in just 2 days, I already wrapped it up and I can't wait to see the grin on her face when she sees I got her a Batman t-shirt.:)
I'm so happy with my purchase and I'm definitely going to order more clothing and accessories from this website in the future, as when browsing through their catalog I found some pieces I want to buy for myself. :)

Date of experience: March 12, 2014
Canada
1 review
0 helpful votes
Follow David-Crystal S.
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I ordered the Blue Contrast Grey Panel Detachable Fur Hood Wool Blend Coat and the first thing I have to say about is that when I received it from the shipping the

Build Quality is AMAZING. The thick woollen polyester build is perfect for the cold, windy and even rainy weather. I feel safe and warm putting my coat on for the outside. If it gets wet it dries in a fairly short amount of time depending on how heavy the rain is. It works good in snow as well. I get lots of compliments from my friends and my mum was jealous of it. When she first saw me wear it she was like "Awww that's so adorable, where did you get it? How much was it?" I told her about Shelnside and now she just ordered one too! I haven't worn it for nights out but I think its more of a day coat and its perfect and fashionable with any wardrobe. If feels heavy but comfy, like the woolen heavy that you know is sturdy and well woven yet heavy enough to keep you warm. The hood is warm and cosy too. I paid a pretty fantastic price for the coat as I paid a reduced price of $49.90 instead of $59.02. This only heightened my temptation for the coat and I battled with myself over a few similar products on their website. The photos under the links really help you to get a sense of the styles that the coats can portray and bring out of you.

The customer service was brilliant, I wasnt sure considering I did my research and theres a few that complain about "sold out" But I disagree completely. The service is fantastic and I had no complaints whatsoever. Once I ordered the coat it took about 2 days to process the payment and package the clothing. I had it shipped on the 3rd day and it arrived in less than 7 days from my order. So if anyone has any reservations. I am here to say trust them and you are guaranteed some fantastically crafted clothing.
If I can critique them it would have to be... well actually I cant think of anything.
My conclusion: Brilliant website and brilliant clothing and I will be back for more!

Date of experience: March 11, 2014
Illinois
1 review
1 helpful vote
Follow Elle C.
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The shipping does take a while,. I became a bit concerned, but the items ship from China, so the shipping time is actually, when you consider the distance (to the US, where I am) is reasonable. However, there was no indication on the site that the clothing would ship from China, so I was not prepared for the wait. An attempt to communicate with them via chat resulted in an automated message telling me to email them, which was irritating.

I ordered 2 sweaters that were billed as "oversized" and only came in one size, which, based on experience elsewhere, I took to mean that they were big sweaters that would fit just about anyone. I'm usually a medium in clothing, so I assumed they would be large on me, which is what I wanted. When they arrived, however, I found that they were quite small--maybe they'd be oversized on a kid, but not on an average-sized woman. They wouldn't fir a larger woman at all. I was looking forward to some big, cozy sweaters, so I was disappointed. The sweaters are fine, but not really what I expected.

As for quality, they're not the best. They have no labels, which besides being kinda shady is annoying because I don't know what they're made of or how to properly care for them. The sweaters each had a lot of loose threads and some frayed seams and edges, and were all-around cheaply made. They also smelled like gasoline, but for some reason every clothing item from China seems to smell like that. I've read about the nightmare that is their returns policy, so I will be keeping the sweaters (I've been airing them out--they smelled pretty bad), though they're hardly what I was led to believe I was buying. Oh well.

In all, I got two cheap sweaters for not too much money, but I would definitely not order from SheInside again. There's too little information about the products and the company, the quality is poor, and I don't feel like trying to guess what their sizing system is. I would not recommend purchasing from them. While it might be more expensive, you'll get a better, more consistent product from sites like ModCloth. And always read site reviews first!

Date of experience: March 10, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

New York
1 review
2 helpful votes
Follow Nins M.
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I felt compelled to review sheinside.com after all the horrible reviews I've read on here. First of all, I have to address the shipping. It comes from China, the description is on the website and my order came to me in one week-for free shipping I believe its great. My tracking number wasn't fake, and I was able to track my order online with no issues. You have to sign for the package, but I wasn't home so DHL left the slip for me to sign and hang on my door in case I wanted for them to leave the package without me being there, so no problem there either.

After visiting this site I freaked out about the sizes and changed all my smalls for the mediums, even though I followed the measurements on the site and I came up as small. Well, I am 5'9 and the mediums are slightly too loose. So if you follow the sizes on the website and measure yourself correctly you shouldn't have any problems. Even in US 4 in Gap is different from a size 4 in American Eagle, etc, so it is important to follow each brand's measurements instead of blaming the website.

The quality of the clothes are very nice-I even got some clearance items and they are as pictured. Love the styles and for the price the clothes are perfect! Very unique, and you are definitely are not going to run into three other girls in the mall wearing the same top as you!

Oh, and by the way, when I was exchanging sizes (ugh) I used web chat and the representative got connected to the chat room within a minute. So I am not sure why others had problems.

So... Do your research with sizes, note the shipping and shop on. I will definitely shop at sheinside again!

Date of experience: March 5, 2014
Colorado
1 review
0 helpful votes
Follow Frances T.
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Ordering lots of items from sheinside, quality is good, sizes sometimes different, shipping should be more quicker

Date of experience: March 4, 2014
Colorado
1 review
0 helpful votes
Follow Matt M.
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Easy to use, and go though, the clothing on this sitte are fashionable, street fashion my best love, just shipping take too long, if you have patience, you can try it, even though free shipping

Date of experience: March 4, 2014
Colorado
1 review
0 helpful votes
Follow Levinson J.
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When I first encountered sheinside, I was surprised at its huge variety of goods on offer at impressively low prices, although I saved almost twenty dollars because of the sales, the delivery was a little late

Date of experience: March 3, 2014
Connecticut
2 reviews
6 helpful votes
Follow Ilana S.
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I guess that I was somewhat lucky. I ordered 1 blouse. They did not have it in stock even though it was listed like it was, and they did not tell me until 11 days later. But they did send an informative email saying the state of the problem, and explaining that I could get a refund or an exchange, and that the exchange could be for an item $10 more than the one I bought. I chose one cheaper, but they charged me somewhere in the middle between the two items anyway. It arrived 13 days after they shipped it (and they shipped it 21 days after my initial order date of the out-of-stock blouse) and though I was not at all surprised, I was disappointed to see that what was promised as chiffon was actually cheap polyester. But the style was accurate and as pictured, except for differences in transparency and length of neckline, which were inconvenient and subjectively minor or major. But I had expected much worse based on these reviews. The store was satisfactory, but not much more than that, and I wouldn't risk buying from them again, especially because the quality of the clothing is not worth it.

Date of experience: March 1, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Colorado
1 review
0 helpful votes
Follow Mabry T.
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L wore the dress on my son's wedding day recently, and so many people came up to me and said how great l looked. They all asked ''where did you get your dress from", they loved the style, color and fit. I got so many compliants form the guests. Great service I would certainly have no problem doing business with sheinside again and recommend to friends.

Date of experience: February 27, 2014
Colorado
1 review
0 helpful votes
Follow Debra G.
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I love sheinside so much!
February 27, 2014

I love sheinside so much! It has been my favorite online store for the past 2 years.
The shipping is a little, but there is a wide range of products and always having free shipping is great too.
My most recent purchase is a yellow and purple dress and it is super comfortable to wear.

Date of experience: February 27, 2014
Colorado
1 review
0 helpful votes
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When I saw this online I knew I had to have it. It arrived in perfect, clean condition. Seems to be pretty well made even though the sheer fabric is kinda delicate. The cat head covers my size A chest with just a little side cleavage peeking out. Will probably wear it without a bra underneath and just wear skin tone pasties. I'm 5'2 and 110lbs and the size small fits just right. The skirt part has three layers. A silky first layer, then some tulle, and then the outer fabric to add a little volume. Bow is attached with a pin so it's removable.
Think I want to get the white one, too!

Date of experience: February 26, 2014
Colorado
1 review
0 helpful votes
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Nearly, I bought a sweater from here, absolutely love this sweater. It basically defines tumblr with the kawaii stuff, illuminati, rainbows and adventures, and pessimistic-ness. Well, at least from my observations, haha. This sweater is like a cute, sugarcoat way of saying a mean phrase. I will buy clothing here again.

Date of experience: February 26, 2014
Mexico
1 review
1 helpful vote
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Horrible horrible horrible! The customer service is quite possibly the worst I have ever experienced! I wanted to pay thru Western Union because I was a little weary of using my credit card on a site that I didn't know. Once you check out there is no option for payment with Western Union and the payment options tell me to pay first then order, which makes absolutely no sense. First I had to write them an email because the online help was unavailable. Four days later i'm still waiting for a response. When I finally get online help, half my order is sold out and "Amy", my online helper, who can barely write english, does not know how the Western Union payment works either. When I confront her about it and tell her that I am not following thru with my order and that I will tell everyone I know about how crappy their service is, all she answered is "sorry to hear that". I checked some other reviews and i'm so glad I did because I can see that there are many other problems with this site other than customer service! Please do not order from SheInside!

Date of experience: February 25, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

NL
1 review
2 helpful votes
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Don't ever EVER order on this site. I ordered some items in December, I still haven't received anything (it's February) and the customer service couldn't give a $#*!. I just want my money back and have nothing to do with them ever again, but they keep insisting that my order could arrive at any moment. Save yourself the trouble and stay away from this one.

Date of experience: February 24, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Estonia
1 review
0 helpful votes
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My worst experience in online shopping. 10 days after i have placed an order on their website they informed me that one of the items was out of stock.so i exchanged that item for some other clothes, i had to choose from the items that were supposed to be shipped during 24 hours(their advice so they could ship all my clothes together). However they were not shipped together. After about 7 weeks one part of the order arrived, but one blouse was the wrong size, L instead of S. I tried to contact them twice but no responce, online chat support didn`t answer neither.the second parcel never arrived, and i no more expect it, as i have made an order before christmas.it`s 14 february now)

Date of experience: February 14, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Washington
1 review
0 helpful votes
Follow alison b.
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I've ordered from this site a couple times, maybe 5-6 times. I'd say that 1/4 of the items I purchase I end up not wearing. You have to be careful what you buy on this site. Since it's a company based in China you have to already know that shipping is going to take forever, but this is true no matter where you order, if international. I order amazon products from international sellers and it takes about a month, this isn't unusual. Second, it's again, an asian company so their "average" size is going to be an American 0 or XS. So don't order a one size article of clothing if you're a medium or large, that's just how it is for this store. Thirdly, not all their clothes are "crap," I have bought my share of tops, sweatshirts, and coats from here, and above quality, people who would risk shopping here are shopping for the style & not willing to spend a lot of money on it. Otherwise, why shop here? You can get similar styles that will last longer for a much more expensive price in America. I shop at sheinside and others too because you can experience a range of different styles for a cheap price, and you have to order knowing that you'll be wearing it in a month's time. Also before you purchase, read what the clothing is made out of, it is written on the clothing page. Be careful of polyester material clothing but cotton/canvas, are all fine. I don't think that this website is a "scam" but more that people are not used to this kind of "service" but otherwise, you get what you paid for.

Date of experience: February 13, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
2 helpful votes
Follow jennifer h.
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I'm never dealing with Sheinside.com again! What a $#*!ty company! I ordered something from them they let it go through on my credit card (which took like a week to go onto my credit card) then they inform me that the item is sold out afterwards (they had a week to tell me this!) and they won't be getting anymore then they take about a month to refund me, and they don't refund the full amount and they tell me "Anyways yeah we've refunded all we got from you, Thanks for your understanding" what the $#*!?! So I have to pay you people for a product that I am never going to get because of your $#*! up?! Don't waste your time with this bull$#*! like I did! Their customer service team was rude and $#*!ty and made me feel like an idiot for trying to get my money back.

Date of experience: February 12, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.