business logo of Shein

SheinReviews 4,970

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.9 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1930th among Women's Clothing sites.

service
1,650
value
1,540
shipping
1,632
returns
1,230
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
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My gf loves a lot clothes I got for her, and that's all what matters to me! So good job, good service and good quality

Date of experience: October 16, 2013
Washington
1 review
1 helpful vote
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My sister recommended this site and she has great taste in clothes so I did not hesitate in checking it out. They have the most stunning collection of wear.

Date of experience: October 13, 2013
California
1 review
0 helpful votes
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The clothes on sheinside are very cute but overpriced. The shipping is free which is very good

Date of experience: October 12, 2013
California
1 review
1 helpful vote
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Wide range and cheap prices. You can tell that it isn't the best quality, but I guess you can't expect that from such prices. Delivery was fast and overall it was an OK experience.

Date of experience: October 12, 2013
California
1 review
7 helpful votes
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I have ordered multiple times from here and always received exactly what I ordered, no problems whatsoever. Their customer service is prompt in responding to your questions.

Date of experience: October 11, 2013
California
1 review
1 helpful vote
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I made my first purchase about 2 weeks ago. I bought a pair of Multi Skinny Church Print Elastic Leggings. They got to me very quickly. I love how soft they are, and the print. I will order from them again.

Date of experience: October 10, 2013
California
1 review
1 helpful vote
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I loveSheinshide!
October 9, 2013

I loveSheinshide! Everything I bought through this site is a great, high quality and cheap! The shirt i bought is beautiful and sexy. It fits great!

Date of experience: October 9, 2013
California
1 review
1 helpful vote
Follow adail l.
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Very cute top, good quality materials and sewing. The only thing I did not like is that the neckline is much higher than it looks in the picture. I wish it'd been a "scoop" neckline like it looks, but I'm keeping it anyway.

Date of experience: October 9, 2013
Washington
1 review
1 helpful vote
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This dress that i bought is very good. It comes with tiny panties, which I didn't expect. :) However, the bottom of the dress is quite transparent, so I had to put stockings underneath so I would look decent. It fit me really well, and for its price this a very good deal!

Date of experience: October 8, 2013
Washington
1 review
1 helpful vote
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I have been looking for that perfect outfit for my registry till i came accross this beautiful dress.The material is very beautiful as usual.The style and design is very unique and amazing.The fitting was perfect.
Customer service and delivery were spot on as always. I will continue to recommend friends and families to sheinside.

Date of experience: September 28, 2013
Texas
3 reviews
13 helpful votes
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I was drawn in by the beautiful, cheap, and extensive collection. It helped that they also had free shipping. However, it took almost a full month for my order to come in, and when I opened the package it was cheap material to the point where I would never wear it. I know that you pay for what you get, but I've paid less for better quality.
I looked up their return policy. However, it was so confusing that I gave up and said goodbye to my money.

Date of experience: August 8, 2013
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!