business logo of Shein

SheinReviews 4,969

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.9 stars from 4,969 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1923rd among Women's Clothing sites.

service
1,650
value
1,540
shipping
1,632
returns
1,230
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
1 helpful vote
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I'm approximately a size 10 and ordered $50 worth of clothes in size L and XL. They came in and fit a XS to S. It was absurd. Plus it's impossible to return the clothes. And they were super cheap, with one sleeve longer than the other sleeve. Don't bother ordering from them. You'll waste your money.

Date of experience: February 11, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

North Carolina
1 review
0 helpful votes
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Ladies and gentleman,
February 7, 2014

Ladies and gentleman,
If you believe the reviewers: "Ursula A.", "Eileen F.", "Flora D.", and "Clairery W." etc, you should considered yourself scammed on this website by sheinside, too. If you read the "about me" on the website, sheinside.com, all of their grammar and comma placement is exactly like these "user's" poorly structured sentences here as well. And notice how they all have a first name with simply an initial for their last name. Obviously some inside work going on. DO NOT TRUST THIS WEBSITE. I promise it is a scam. They are stupid enough to post on almost every website review site. Stupid, stupid people. It's amazing the extent some will go to when money is involved.

Date of experience: February 6, 2014
molly m. Shein Rep
over a year old

Sorry for the late response. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Wisconsin
1 review
1 helpful vote
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It's true--this isn't a good site. Unfortunately, I agree with the rest of the commentors. Although this site has cute clothes, they're extremely low quality, the customer service is non-existent, and EVERYTHING takes an eternity to get down. Super disappointed. There are better sites with Asian clothes out there.

Date of experience: February 6, 2014
molly m. Shein Rep
over a year old

Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Alabama
1 review
1 helpful vote
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Ok, fellow shoppers
February 6, 2014

Ok, fellow shoppers. Stay far, far away from this company. Order took six weeks to arrive, arrived with absolutely no tags or paperwork. The size was much smaller than listed on the site. I sent an email to request a return address and have never heard back. And after reading the posts here, I don't expect to!

Take a look at the language in the positive reviews on here. You will notice very quickly that they're not written by native English speakers. Lines like "all my friends make good comment on the dress". Clearly the company is placing these positive reviews to counter the reviews from their actual, unhappy customers.

Buyer beware on this one!

Date of experience: February 6, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Illinois
1 review
2 helpful votes
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If I could give negative stars I would.
Sweater I ordered took two week
No tags on it
Doesn't look like the correct size
Cheaply made for what I'm paying
Customer service doesn't get back to you in a timely manor

Date of experience: January 30, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Colorado
1 review
0 helpful votes
Follow Ursula a.
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I ordered a blazer on sheinside.com a few weeks ago, my order arrived just a few days ago. I was a bit surprised with the order because it looked better than what I thought because it was so cheap.

Date of experience: January 27, 2014
Colorado
1 review
0 helpful votes
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Friendly customer service and great sweaters.
I ordered four sweaters and received them in about 3 week. Having worn with the sweaters all winter I am extremely satisfied and could not be happier.

Date of experience: January 26, 2014
Colorado
1 review
0 helpful votes
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I love SHEINSIDE i never had problems with them, delivery is always on time! The quality of the clothes is good compared to the prices!

Date of experience: January 26, 2014
Colorado
1 review
0 helpful votes
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I purchased a striped blouse and I'm quite satisfied. I really love it, very nice quality and true to size, received in good condition, will definitely buy from again, thanks for a very pleasant transaction, very happy.

Date of experience: January 25, 2014
GB
1 review
2 helpful votes
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Ordered a denim jacket which was not the measurements described in the listing. They would give me my money back but not pay the shipping from UK to USA. As the listing had been inaccurate I expected a full refund. They didn't reply to my emails after a while. The customer service people did not speak English well so it made it really difficult to communicate. I would never order from there again.

Date of experience: January 24, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Colorado
1 review
0 helpful votes
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I bought a lovely red dress for my beautiful daughter. I had actually meant it has a birthday gift.it really makes her more cute. I have to thank sheinside for timely delivery and proper dress quality.

Date of experience: January 24, 2014
Colorado
1 review
1 helpful vote
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I must say i have a very different opinion with those who view this store negatively. I have bought three dresses from this store and i had a smooth buying and had an opportunity to interact with the amazing staff at sheinside. I would surely buy from tbdress again and again

Date of experience: January 23, 2014
Colorado
1 review
1 helpful vote
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I have ordered many dresses from sheinside.com and have always been satisfied. Either all these horrible reviews were paid to write bad reviews or people are way too picky.

Date of experience: January 23, 2014
Colorado
1 review
0 helpful votes
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Sheinside is my favorite online store. It's almost a year i started buying there, and i always gratefull with the quality and the godd information it has about each item

Date of experience: January 23, 2014
Colorado
1 review
0 helpful votes
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Best online shopping experience ever. I ordered a floral print sweater and cartoon print sweatshirt on sheinside.com. I was so worried ordering online and kept thinking it would never arrive. But the package arrived on time, the cloths were the same as the website described.

Date of experience: January 23, 2014
Indiana
1 review
1 helpful vote
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I loved the clothes on this website and I ordered a really cool dress but after 9 days it still hadn't even shipped. When I contacted the online help chat window, the woman just told me to be patient and that she could not give me a day or time when I would get my dress. So, I just canceled the order. It was a lot of unnecessary aggravation in my opinion.

Date of experience: January 23, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Australia
1 review
1 helpful vote
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"I ordered three packages totalling over $150 because my daughters were in love with the clothes.
All ordered well before Christmas, and not one arrived until the beginning of January. I estimate it took 5 weeks. In addition, items only mailed after I inquired as to why they hadn't shipped yet, but money taken immediately out of my account.
The one containing the most expensive items has gone missing. (funny that)
The tracking numbers supplied have never worked, and to make things worse, each time I ask for a tracking number, I am given a different site to track things from. And the tracking numbers change with each email. The supplied tracking numbers have still yet to work on any of the sites I get sent to. I strongly suspect that the emails are automated and that there are no real people dealing with complaints.
I will also strongly suggest that the 5 star reviews on here are planted by Sheinside.com.
Quality is ok - given the fact that it's cheap discount clothing designed to appeal to teens.
Given the amount of stress I've gone through trying to track down missing/non shipped orders - I will never order from here again.
**UPDATE***
After opening a dispute with PayPal and numerous email exchanges where Sheinside told me to cancel the dispute and upgrade this review BEFORE they resent the items and issued me a refund for an out of stock item --- they finally refunded me in full.
I think refusing to resend items, issuing faulty tracking numbers and holding my refund hostage unless I changed this review is dreadful customer service. However, I DID finally get my money, so have an extra star. As promised, I've upgraded my review. Thank you PayPal."

Date of experience: January 23, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Colorado
1 review
1 helpful vote
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I won one coat from sheinside free trail.The quality of clothes are good. There is no shipping cost so that's great. I love the designs and constant updates.

Date of experience: January 16, 2014
Colorado
1 review
1 helpful vote
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Their clothes are very good quality, i had ordered one cable knit sweater and a cartoon print sweatshirt, color were same as the picture. But delivery took longer than i thought.

Date of experience: January 15, 2014
Colorado
1 review
0 helpful votes
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Sheinside is a fashion wish come true. I love my new dress. I enjoyed my entire
Shopping experience. The site was quite user friendly. I will be making another
Sheinside purchase in the very near future.

Date of experience: January 15, 2014