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Shift4 Reviews Summary
Shift4 has a rating of 1.3 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shift4 most frequently mention customer service, credit card and pos system. Shift4 ranks 106th among Payment Gateway sites.
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We have a russian gaming online shop that needed to transfer some funds from our payment processor at finaro and were told shift 4 is the most professional at this. They even have a whole line of jets that can be used to transfer funds at the speed of sound around the world. All we had to do is give them a few duffle bags of cash and the ceo would personally deliver it. However, things went wrong and they decided to hold our money and not return it. Would not recommend using them for this type of work unless you get better guarantees. Their processing is slow and prone to many crashes. Not worth doing business with them since they can not hold up their bargain.
@shift4 is holding it'*******@GivexCorp clients hostage, they are not honoring these clients and demanding they pay a non-existent annual fee in order to extort these clients and force them to switch the POS to Shift 4. Stay clear of this deceitful company.
Richard - Thank you for taking the time to leave your feedback. We take concerns like this very seriously. Please reach out to reviews@shift4.com with your contact information so we can escalate your case to the appropriate team and work toward a resolution. We’re committed to addressing all issues transparently and fairly.
Please listen to me carefully Shift4 has a bad product, a bad online portal, and bad customer support. Not only that but even though Shift4 failed to make their system work for me and I wasn't able to sue their system they are asking me to cancel and pay $2,400 for an early termination either that or pay $300 a month in a non usage fee for the remainder of my contract. This is absolutely ridiculous and borders theft. They should take the opportunity to take their system back apologize that it didn't work for us and let both of us get on with our lives.
Hello Maksim - We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. Please reach out to us at reviews@shift4.com with your contact information so we can escalate your case to the right team and work with you to find a resolution. We’re here to support you.
I ordered a POS through Harbortouch 10-2016. Had so much trouble I exchanged it 11-2016 for a credit card machine. Because of automatic debits and no invoices or statements ever provided and I failed to audit them. I finally started asking about getting a statement last year. Only to find out they have been charging us for the POS I returned 11-30-2016 plus all the associated charges that go along with a POS every month. I was never provided with any of their monthly increase notices. They offered 1 month credit, now offer is up to $956 credit. They owe us more than $10,000. The statement has 7 pages of fees each month, no explanation of charges. I have asked repeatedly for a explanation of charges, and they dodge the question. This is not income that Shift4 has lost, it paperwork. We are a 1 location business they are taking advantage of and committing fraudulent billing. It is a great amount of income loss for us.
Hello Barb, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
Kevin Perez tricked me into moving from the restaurant manager. We lost $******* in one month as they did not integrate the online and third-party orders. It has been 2 months, and customer service and Kevin failed to answer calls or emails.
Hello, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
The sweet rep who sold us the system, neglected to mention many of the important details in regards to cancelation, she may was have been unaware or lied about it.
In our conversation with billing she even said she thought we would get charged $25 but we were charged $450.
Not only is it an absolutely terrible product, but they scam you with a promise for $5,000 signing bonus and charge you $450 a month after cancellation.
I have the text threads with my rep, where I let her know we want to cancel but even still they charged us 1,000 to cancel.
WOULD NOT WISH THIS ON MY WORST ENEMY.
Hello — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
My opinion is the system is very easy to use, and a nice system. We use the Online ordering and the free website they gave us which using AI was set up within 10 minutes! We also use the wireless Skytab mobiles for our piece of delivery drivers and they work well. Thanks!
Hey Diego - Thank you so much for your kind words! We're thrilled to hear that you find our system easy to use and efficient. We truly appreciate your support and look forward to continuing to serve you!
Great experience, so far I don't have any complaints. I'll recommend to as many people as I can. Great company!
Hi Kenya - We're thrilled to hear about your positive experience with us. If you ever need anything, don't hesitate to reach out!
The sales team promises the world - specifically a 2.5% overall processing rate. After 3 months, my processing was up over 3% - when I called to get it fixed, they refused. What a huge hassle, now I am going through the whole process again. These people are without integrity.
Hello Joel — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
Shift4 came into Aurora Soho for more than 5 years now, like it was meant to be. Payments? Smooth as silk. Support? Juan's got our back, making everything feel personalized and stress-free. Our customers and team are happier. Big cheers to Shift4 for making things easy and efficient!
Thanks for the shoutout, David! We're happy to hear your experience with Shift4 has been seamless and stress-free for over 5 years at Aurora Soho. We're here to ensure seamless payments. We hope to continue to exceed your expectations!
If you get approved, it will take probably 60 days. When opening a restaurant, you do not have time to waste on your POS system. The new third-party verification is absolutely horrible, and the sales team cannot get any help to update the customer. Horrible!
Hello – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.
Been using Shift4 since we opened in November 2023, they were fast to respond while learning the system and now we use it hassle and stress free
Hey John - Thanks for your provide review! We're thrilled to hear that Shift4 has been instrumental in making your operations hassle-free since day one. We hope to continue exceeding your expectations.
Dan is a pure professional. Without Dan, I am quite certain any other sales rep would have sold us the wrong equipment. This is because my business runs with a store credit function that is vital to function in its ecosystem. For this we needed the older refreshed equipment, not the newest version. Dan did his research and confidently provided the equipment we needed to operate in this way.
Thank you *******@Shift4 for your guidance and support.
Talk to you soon,
Travis
Hi Travis. Thank you for your kind words! We're happy to hear that Dan provided you with exceptional service and ensured that you received the right equipment for your business needs. We strive to understand our customers' unique requirements and provide tailored solutions to help them succeed. We appreciate your business and look forward to continuing to support you in the future. If you ever need any further assistance, please don't hesitate to reach out to us.
The standout feature of Skytab POS at Rico's Chicken is its incredible speed and user-friendliness. It has remarkably streamlined our order processing, enhancing our ability to serve customers promptly and accurately. This efficiency is vital in our fast-paced dining environment, ensuring customer satisfaction and smooth operations.
Hey Milton - Thank you for your positive feedback! We're thrilled to hear that SkyTab has enhanced order processing at Rico's Chicken and can't wait to continue working together.
This company wanted to change my software from Toast to them but we have not unpacked the system. Supposedly no charge. They have charged me 1549.68 without my knowledge or approval.They billed me twice in January. That is how i Caught it. The Salesperson told me if i would take the system she would credit the money. That I believe is Illegal. I called customer support 2 days in a row after holding for more than 2 hours. They sent me to the retention department and they hung up on me. In case someone from this company wants my Info her is the open ticket number *******
Pending AC-Shift4 Shift4 PPD $ 179.94 ACH Debit
01/02/2024 AC-SHIFT4 -FEES************** THE JUICE HOUSE $ 324.98 ACH Debit
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12/05/2023 AC-Shift4 -Shift4I*******868 ******* THE JUICE HOUS $ 179.94 ACH Debit
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12/04/2023 AC-SHIFT4 -FEES************** THE JUICE HOUSE $ 65.00 ACH Debit
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11/02/2023 AC-SHIFT4 -FEES************** THE JUICE HOUSE $ 65.00 ACH Debit
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11/02/2023 AC-Shift4 -Shift4I*******596 ******* THE JUICE HOUS $ 179.94 ACH Debit
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10/03/2023 AC-Shift4 -Shift4I*******633 ******* THE JUICE HOUS $ 179.94 ACH Debit
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10/02/2023 AC-SHIFT4 -FEES************** THE JUICE HOUSE $ 65.00 ACH Debit
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09/05/2023 AC-SHIFT4 -FEES************** THE JUICE HOUSE $ 65.00 ACH Debit
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09/05/2023 AC-Shift4 -Shift4I*******265 ******* THE JUICE HOUS $ 179.94 ACH Debit
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08/02/2023 AC-SHIFT4 -FEES************** THE JUICE HOUSE $ 65.00 ACH Debit
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07/03/2023 AC-SHIFT4 -FEES************** THE JUICE HOUSE $ 0.70 ACH Debit
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Hello — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We have sent this information up to management for escalation and they will be in contact with you shortly. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
This system is absolute trash. Slow processing, doesn't matter about the offline mode if you can't leave the page because it continuously has the processing circle. Too many touches to do the smallest thing. Finding tickets sucks. The tip assigner is straight trash. Don't get this. It's garbage. We're coming from dinerware which used to be called a joke, but if that's a joke Skytab is a whole $#*!ing stand up special.
Hello Tyler – We're truly sorry to hear about your frustrating experience. Our goal is to provide a seamless and efficient service, and it's disheartening to learn that we fell short of your expectations. We appreciate your feedback and would like to understand your concerns better. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
15 years using POS systems Shift 4 OR known as $#*! 4 has multiple issues daily, I've had the system for 7 weeks. There are so any problems I cant list them all, Do not use for restaurant orders, This is the worst system on the market.John *******996
Hello John — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing this to our attention.
I've had the worst experience with this company. Tickets disappeared, the system went down, money lost. They don't seem to care. Trying to cancel and get no help. Worst experience I've ever had with a credit card processor. I'd avoid at all costs.
Hello Carrie – We are sorry that your experience with our services has fallen short of expectations. Your concerns are valid, and we genuinely care about your satisfaction. We’d like to hear more about your experience and work with you to resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to improving your experience. Thank you for sharing your feedback.
Shady business practices, Useless customer service, poor equipment. Trying to leave this company after a year and a half and now we are told about an early termination fee. We were told when setting up this account that we were not under contract. Very deceptive. Nothing but trouble as we have literally spent hours on the phone with customer service.
Hello Russell – We apologize for the inconvenience you've experienced, and we appreciate your feedback. We strive to provide transparent and reliable service, and we're sorry to hear that your experience did not meet your expectations. To address your concerns and investigate the situation further, please reach out to us at reviews@shift4.com with your contact information and issue details. We want to ensure that any misunderstandings or discrepancies are resolved promptly and fairly. We value your business and want to make things right. Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues.
Shift4 is the worst platform for credit cards processing. They are running an Ali baba operation. Since they have ach access to your business account they keep charging you bogus charges then you have to fight them to reverse the charges. No customer service whatsoever! Incompetent in every aspect of the business. Don't use them to process your credit cards payments, they are a bunch of thieves!
Hi Brian – We're sorry to hear about your negative experience, and we apologize for any frustration you've encountered. At Shift4, we take matters like this seriously, and we would like to investigate your concerns thoroughly. To assist you in resolving these issues, we need more specific information about your account. Please reach out to us at reviews@shift4.com with your account details, and we will work diligently to review and address the charges you mentioned. We appreciate your patience as we work to rectify any problems you've faced and ensure a better experience for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Boris, we’re sorry to hear about your experience and understand how important smooth and reliable processing is. We take all concerns seriously and want to ensure your issue is addressed properly. Please contact reviews@shift4.com with your details so we can escalate this to the right team and work toward a resolution. Thank you for your feedback.