I not only LOVE what I bought, but I did receive it exactly the day I expected. From order to doorstep with free delivery was 5 days and I live across the country. Their customer service is exceptional, I cannot understand a negative review!
The quality is very good, so much better than other online stores I have shopped in.
This is hands down, my new go-to store! I had a million compliments on my boots the night I wore them. Everyone asked where I bought them and I was happy to give them the info.
Thank you Akira!

I contacted Akira via phone and email a week ago from today. I received an email that they will be looking to resolve my issue and someone from their staff will be contacting me. I have yet to receive a call but they were quick to take my money. I am a young single mother and I can not afford to have a bad experience in a clothing store that refuses to refund my money or return my call. They haven't even returned an email since they lied about someone contacting me. The manager of the Oakbrook location failed to communicate the return and refund policy to me. I feel I should be refunded my money because of negligence. The integrity of this company is awful and it comes off as snobbish. I will no longer shop in a store that forces customers to spend their hard-earned money. If I am forced to spend my money, and the issue is not resolved this will be the last dime I spend in a rude customer service merchant.

I would give 0 stars if I could. Literally spent a few hours putting items in my cart, checked out through the payment service THEY PROVIDED on their website, payment went through, money was taken out of my account, got an order confirmation, and then the next morning I received an email saying Akira reversed my transaction. Called my bank and it was not a bank issue since Wells Fargo let it go through. Then called Akira customer service and spoke to a girl named Crystal who was absolutely no help. She suggested that I go back on the website and repick all the items and check out again and she was adamant that she had no manager for me to speak to when asked if I could talk to a manager. So pretty much I have to spend another couple hours even though I have a meeting I have to run to, waste my time because their customer service sucks, and their payment processor sucks, and wait for my money that they did take out to go back in my account for another 7 business days, yet they want me to process it again. Mind you this was a large order totaling $821.21 and the items may no longer be available. Very disappointed with Akira and their customer service. It was my first time ordering and I wish I had red these reviews on here before purchasing with them. They seemed good based off YouTube reviews which you bet I will do one and mention this issue once I have to go through this mess of ordering again without even receiving my $821.21 back yet.

I contacted the postal service and was told this company Akira has a history of creating duplicate tracking numbers that belong to a previous order. I called her on Saturday but they were closed. She said since I waited more than hours to contact them she couldn't issue a refund. How can I contact you when you were close? I think this company is running a scam She said the duplicate tracking number would update, I asked when. She just told lie after lie

I see the bad reviews and I take note. I have had nothing but good experience with the store. I called to check my fit, I knew the dress and shirt that I wanted. My salesperson was knowledgeable and steered me in the right direction. I got just what I ordered, but I understood and saw the product beforehand on others. They have very inexpensive clothing and accessories for small/thin people with limited funds and what you see is exactly what you get. You need to shop and ask questions. I love my dress-I also use as a tunic, and my mother of dragons turtleneck- only available at Akria!

Bunch of Crooks... most useless customer service ever. Still waiting for almost 2months for a store credit/refund. Never will I step into your territory... Never again

Often times, people come to the internet to leave reviews on something that has deeply upset them or if their experience with whatever they are reviewing was a disappointment. Well I am here to tell you, if you are considering shopping at AKIRA, DO IT! I was so skeptical to purchase anything from them because of the reviews I saw online. However, there was a romper I absolutely fell in love with and it sold out from another seller. I stumbled across the same romper on AKIRA's website. I looked up reviews, looked up their instagram, and thought about purchasing from them for two days (I was considering all the reviews I had read). Finally I reached out to them on an instagram post about shipping issues etc., which they replied back in minutes saying they have had their shipping issues resolved. I made the decision to buy the romper. My order notification e-mail came instantly, I made the order on a Friday and my shipping e-mail came the following Tuesday. My package arrived that Thursday. Everything was perfect. No sweat, no trouble. QUALITY CLOTHES. I am amazed and will be purchasing from AKIRA in the future. Thank you, AKIRA!

This company will go to the extreme to not refund you your money.On 01/21/2015 I called the company to let them know that my dress was damaged because it had red dye around the collar which I'm severally allergic too and I couldn't even try it on completely. I sent the dress back on 01/22/2015 my receipt stated the dress should arrive on 01/27/2015. I called the company on 02/02/2015 to make sure they knew to read the notes due to the dress being damaged. I was advised that they will inspect the item and process the return soon. On 02/19/2015 almost 3 weeks later, I received a call stating my returned couldn't be processed due to a rip in the collar. I advised the company that the dress was not ripped in my possession and even if it ripped when I opened it or tried it on I would have called them right away just as I did regarding the dye to return the item because that means it was damaged especially if I didn't even get a opportunity to wear it yet. I pleaded to promised over and over that the dress was not ripped and if it was It would have been a valid reason for a return and I would have notified them just as I did the other concern. I feel that an employee ripped it accidentally and is now trying to place blame, it's been several weeks and I would assume that a ripped as big as the one in the picture sent to me by the company would have been immediately noticeable. I asked for a picture and it shows a rip in the collar, which is not normal for dresses to rip. I advised them that even if the dresses ripped in my possession they are still at fault because that means the dress was poorly stitched and even if I tried it on and it was too small a dress shouldn't rip in the collar if it was made and sewn properly. However that was not the case because I did not send the dress back with a rip in it. They are trying to prevent from returning my funds due to their fault. If the dress ripped without me even wearing it they are still at fault.

Shopakira.com is awesome... Its a womens store based in Chicago (they have a men's line now) and they have the cutest clothes at really reasonable prices and free shipping on items over $75.00 also they give you 10% off every time you shop on the site. I love going into the store so if you are visiting Chicago look up Akira... they have several locations in the city. I wish we had one here. On second thought I am glad we don't have one in Ohio I get to look cute and no one can get my peices LOL... Check them out... shopakira.com They are the BOMB!. Com