ShutterflyReviews 985

Way, Way too long to produce and send holiday cards. One would think they would be prepared for the holiday crush. Never again.

I ordered Christmas cards to send out BEFORE Christmas. I received a package that was empty. I don't know what's worse not receiving anything or an empty package. How does that even happen? So disappointed and unreliable. I thought ordering in November would be early enough but clearly not. They offered to resend an order but it would not arrive until after Christmas. They did not offer or provide me an option to get the resent order rush delivery to try to rectify their mistake.
The only reason this review is not a 1 is because their customer support refunded me. Although to note, I first attempted to use the chat option but the representative ended the chat without any notice so I had to call their support number.
I recommend ordering your holiday cards in October to make sure you will get them in a timely matter or if failed to deliver that they will be resent in time.

This is the last time that we will order thru shutterfly! It took 3 weeks to get are prints! They were bent when we received them! Shutterfly has gone down hill every year! This will be the last time that we order from them!

A disaster! If I could give ZERO stars I would. My advice...use Snapfish or some other supplier.
There is a common thread in all of these review...POOR CUSTOMER SERVICE!

I ordered cards back on November 20th to be delivered. After 10 days I logged into chat support and they told me that it was delayed and to check back again after 15 days. At 19 days, I logged back into chat and was told that they lost my order. The "customer support" person was only willing to give me a credit toward my next order! I will never order from this business again, it doesnt stand by its pledge and now I have to contact 45 people to find out who received their cards and who didnt! I just wish I had researched their customer satisfaction rating before placing my order. Lesson learned, NEVER AGAIN!

I ordered custom holiday cards with, according to their website, plenty of time for them to arrive in time for me to mail them before Christmas. The delivery date keeps getting pushed back. When I looked at my order details, it shows the order has been "awaiting carrier pickup" for 5 days. Lots of back and forth with custserv has gotten me nowhere. Several times that have said "oh, but we are processing so many orders for the holidays." That's not my problem. That's a fulfillment issue they should be able to easily anticipate.
It seems highly likely that my holiday cards will arrive after I've left town and I guess I'll be mailing them after the holidays. That's bad enough but the useless, repetitive, scripted customer service responses are just adding to my irritation. I will not be using them again.

The cards turned out terrible with the pictures distant and small.
The shipping process was just terrible - it took 17 days and the customer service team was unhelpful. Their response was "just wait". No interest in solutions. I will never use again… Minted is much more helpful, responsive and their product & shipping is good. Shutterfly's is awful.

I would give them less stars but can't... I spent over 3 hours downloading photos, editing them, then at end they add a photo book for $16 and some change... Spent even more time doing the book... only to find out that the book now is $23.+ and the shipping costs are almost more than all the photos together. I was under the assumption I could pick up at walgreens or cvs... Oh NO, that is only for shinny photos... after spending over $100. On christmas cards and no consideration... I WILL NEVER USE SHUTTERFLY AGAIN...

I am disgusted by the service. I ordered my Christmas cards 3 and a 1/2 weeks ago. And they have been delayed twice and will not get here on time. I would never use them again! Hours worth of calls and no results. I am now calling My attorney

Ordered Christmas cards December 3,2023. Paid for delivery by December 13th. UPS alerts me that cards will be delivered by December 19th! Too late! Then I realized they overcharged me by $30! Contacted shutterfly and got someone from India who told me all he could do was offer a gift certificate for $14. That's it.

I just received my holiday cards.

The first thing that I noticed when opening the box is that some of the edges of the cards were rough and corners were bent. Not terribly but it looked like they had already been handled quite a bit.

Then I noticed that the addresses were missing! ARE YOU KIDDING ME!? This was over a $200 order for 60 Christmas cards. I had a promo code for half off but still. Over $100 for cards and I spent the time to make sure addresses were uploaded properly and the envelopes ARE NOT ADDRESSED.

Print quality is not fantastic but whatever. I am incredibly upset about the addresses as this is the SOLE REASON I order cards like this. WHAT THE HECK SHUTTERFLY!? And the corners. It's a shame that people will be getting cards with rough edges and bent corners but what can ya do.

Have been a customer of theirs for over 15 years and they could care less. Ordered Christmas cards Nov 21st. Delivery window was Dec7-9th. My order didnt arrive on the 9th or 10th. They didn't send me a status update which to me seems like an obvious courtesy. So I contacted customer service. The rep just told me plainly that my order would be another 7-10 days from today. They made no effort to help me or try to make it right. I was always willing to look the other way on their ridiculous prices. No more! Done with this company they can keep my photos!

I ordered a puzzle online as a gift with a couple pictures from a trip taken this year with my GF. After submitting the order I realized I wanted to cancel - followed the link in the email but was not able to cancel since it was outside the "30 minute window".

I called the customer service number the next day, and after navigating the phone tree reached an offshore agent. They were able to cancel my order but did not note any refund. When I asked, I was put on hold for ~5 minutes only to learn 20% of my purchase price could be refunded. This is worse than both the 50% refund fee on their website for returns and the free return/cancellation policy on most other sites.

Acknowledging I should have done more research before ordering from Shutterfly, but there are too many good options out there to give my business to Shutterfly for future needs.

Shutterfly is awful. Worst service ever. Christmas Cards promised by a certain date and they are failing to perform on time. We now won't be at our residence to accept the package since it's late. I tried to change to alternate address but they won't intercept via UPS. Offered to pay for new cards and have sent overnight. Now takes 2 weeks to produce the cards and then a week to ship, we would receive around New Years. They have calls outsourced so you speak to someone at home that barely understands English. At one point she said they call us breaking up. Finally hung up frustrated. Never use them again. I should have looked at the reviews.

As a Costco member, I have always used the Costco photo center. Their prices and quality were unbeatable! I have made one order with Shutterfly since Costco has switched their photo services were switched over and I will not be creating with Shutterfly again. Shutterfly is extremely expensive with a lower quality and high shipping (I order 6 of the same photobook, Shutterfly charged shipping for each book, even thought they were shipped all together) Would not order again.

I ordered Christmas cards along with two metal ornaments featuring my family, and the delivery arrived on December 7th, 2023. While the cards looked great, one of the metal ornaments did not match my specifications; in fact, it showcased a completely different family. Immediately, I contacted Shutterfly to address the issue.

Their customer service assured me they would rectify the mistake, but the replacement ornament wouldn't be delivered until December 20th. I expressed my concern, suggesting they expedite the process. The representative consulted with someone and reiterated the same delivery date. Frustrated, I informed them I preferred a refund and intended to explore other options for the ornament, even if it meant waiting until December 20th with a different company.

The representative consulted once more and offered a gift card for the refund, which was not the resolution I sought. Emphasizing that I hadn't received the product I paid for, I firmly requested a refund. I'll update this review once the situation is resolved.

Shutterfly promotes a '100% Happiness Guarantee' on its website, but my experience has unfortunately fallen short of that promise..

My husband is a photographer and we ordered a large order from shutterfly. When it arrived the frame was slightly misaligned and did not look great. When I called to discuss the issue the customer service was fantastic and the agent went above and beyond to help us. Mistakes happen but how you handle it says a lot. I am a firm believer in good customer service. I will be a lifelong customer of Shutterfly now.

Printed my books incorrectly and in filing a complaint… had me phone chat with over 3 people in an hours time. For no reason, it went from person to person. The last person was looking something up, thanked me for her patience and then I got a conversation time out! Don't waste your time! Too many other good companies out there. I unfortunately wasted 300.00! Here's a photo of one cover… not even my photo choice and no title. My big book is done in incorrect order! I can't even open the one with the weird photo